dGPU Switch and Freeze Problem

[RBalt1]

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

• Left click on battery-icon in task-bar
• Opening Chrome-browser
• Opening Windows Image Viewer (app + classic Foto viewer)
• Opening system control panel
• Provocation any animation on task bar (e.g. thumbnail-preview, ...)
• Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAYAnother video showing dGPU switch on a lot of simple tasks:https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlcAnother one:https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlcWe have tried updating every software possible, but no luck.

• Intel driver
• NVIDIA driver
• Chipset driver
• BIOS
• Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

• Acer VN7-793G

• Acer Nitro 5 (AN515-51-536M)

• Acer Nitro 5, i5 7300HQ, GTX1050 Ti

• Acer Predator Helios 300 (PH317-51)

• ASUS N580VD

• Asus GL503VD

• Asus GL503

• Alienware 13 R3

• Alienware 17 R4

• Dell 7567

• Dell XPS L521x

• Dell Inspiron 15 Gaming 7577

• Dell 7510 (Early 2017)

• Gigabyte Aero15W

• GIGABYTE P37XV6

• Gigabyte P35 v6

• Gigabyte Aero 15

• HP Omen 15

• HP Omen HD630 + GTX1050

• HP Pavilion

• Lenovo Y720

• Lenovo Y520

• Lenovo W530

• Lenovo P51 Xeon

• MSI GE63VR 7RF Raider 4K

• MSI GS60 2PE

• MSI GS43VR 7RE

• MSI GS63VR 4K

• MSI GS73VR 7RG Stealth Pro

• MSI GS73VR 7RF

• MSI GP62MVR 7RF

• MSI GE72MVR 7RG

• MSI GE73VR 7RE

• MSI GE73VR 7RF

• MSI GP72MVR

• MSI GX63VR

• Monster ABRA A7 V7.2 (Clevo)

• Razer Blade 14

• Razer Blade 14 2017

• Razer Blade 2017

• Samsung Odyssey i7 7700 + GTX 1050

• XMG A517-dnj

• XMG P507

Non-Effected Models:

• MSI PL62 7RC

Effected Windows Versions:

• W...

[RBalt1]

Really? Really? I mean really?

Come on guys. The latest driver already solves the right click. But we are not just talking about the right click. The problem is more severe. Do us a favor and read the first post, please.

[AShak4]

Has anyone tried the latest windows insider build and see if the issue is resolved?

I wouldnt mind doing that as a temporary fix or going back to windows 1703 if that will fix the issue

The bad news is that it does say "if all goes well we will issue an update on March/April". So this eta is if all goes well. My concern is that until now they should have released a new beta version(other than fixong the right click) to test with users that everything is almost ok in order to proceed to final version. My guess is that the update will take longer to arrive but i hope i m wrong

I m suprised that this hasnt got enough attention. We are talking about thousands of users having this issue. Users bought powerful laptops which for daily tasks behave like intel pentium. There should be an official announcment or warning when trying to buy any affected laptop. The fact that new drivers are released and this issue is not resolved it means that either they cant fix it or it is their least priority at the moment.

[PChan42]

i dont see much of a difference having the beta drivers with having the registry hack, well i dont have to have beta drivers..

[RBalt1]

We got a new driver. Could you please give it a try:

http://members.iinet.net.au/~michaeldd/Intel%20HD%20&%20Iris%20Graphics%20Drivers%20Version%2023.20.16.4973%20WHQL.rar http://members.iinet.net.au/~michaeldd/Intel%20HD%20&%20Iris%20Graphics%20Drivers%20Version%2023.20.16.4973%20WHQL.rar

// I tried myself and no new change.

I would like to explain something about the issue:

Intel was able to fix the right click issue because they have control over their EXE to wheter call the dGPU or the iGPU. So, I believe it is up to Microsoft to fix the calls that are being made to dGPU. They need to update the OS to make all the calls to the iGPU.

I bought my device on February 2017. I have created the Microsoft thread one June 2017. It has been a year and we are still literally nowhere. I really wonder what are all those manufacturers doing when their customers complain about the issue.

This is the result of monopoly. I said it many times and I will say it again: the day macOS comes to PCs, Microsoft is done.

I mean what is this, really? There are now more than 1300 people who just clicked on the "I have the same question" button on Microsoft forums.

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mobile-gtx-1060-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mobile-gtx-1060-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e

[MZaho1]

this driver fixed only the right click freeze for me, but thats it.. freezing still persists everywhere else (btw my laptop is XMG P507, you can add it to the list)

[qCAN]

Hello Recep,

I tried and it fixed the the right click issue , but still freezes when opening chrome or clicking power icon etc.

( MSI GE73VR 7RF )

[YKuşc]

Same for me. The new WHQL driver only fixes the right click, other issues like clicking the battery icon or opening mozilla/chrome are still there. (For Dell 15 Inspiron 7577)

[AShak4]

Is the new driver beta or stable?

[RBalt1]

No idea but as far as it's not on the Intel's Download section, take it as a beta...

[AShak4]

Has Bryce from intel informed about this beta? Will we be informed of a new release or is just a trial and error procedure?

[RBalt1]

I was informed about the first leaked driver which fixed the right click issue. But not about the second one. I've found it in the same directory with the first leaked one.

[AShak4]

Thanks for the info and thanks for all your help for bringing this issue up.

[RBalt1]

You are welcome.

BTW, the latest driver was actually pushed to Windows Update! And one of the users on our website claims that it fixed all the problems for him. I've installed the same driver and see no change. Could you guys also please install and report back?

[AShak4]

You mean this version ?

http://members.iinet.net.au/%7Emichaeldd/Intel%2520HD%2520%26%2520Iris%2520Graphics%2520Drivers%2520Version%252023.20.16.4973%2520WHQL.rar

[CJohn19]

I installed the latest driver that was linked a few posts earlier (23.20.16.4973) and the problem still exists. (Win 10 Pro X64 Build 16299.251 on a Dell Inspiron 7567 with i7 7700HQ + GTX1050Ti 4GB)

[HSh]

I replaced my Windows 10 1709 with the recommended version and build. The freeze problem exists when UAC dims desktop (Which I disabled it now), but otherwise it's been working fine

All of the Settings, drivers' versions and softwares are the same. Driver version for Intel HD 630 in particular, is 15.60.2.4901

[akeko]

Intel please we need a patch!

[HKim52]

Hi All~

I will report additional problem related with GPU switch and freeze.

I have Dell Inspiron 15 Gaming 7577(i7) with problem.

I found that the CPU clock is over 1.5 Ghz when the laptop is idle.

I checked other 3 normal laptop(2 MSI, 1 Dell - All i7) without problem.

The CPU clock is under 1 GHz when the laptop is idle.

There is over 0.5 Ghz Gap between normal and problem.

It means that the normal laptop will save the power.

The Power plan settings of All laptops are "Balanced" option.

Thank you.

[YKuşc]

Hi bluesky09, I have the same notebook Inspiron Gaming 7577 and mine is at 0.9-1 Ghz when idle. (Using battery and battery saver mode) Are you sure that you have this issue when you are switched to battery saver mode ?

[HKim52]

Really???

I unpluged and I changed to battery saver mode. but the CPU clock marks over 1.2 GHz.

I just install Windows 10 pro 1709 and MS Office 2010 only.

My Dell inspiron 7577 has Intel Core i7-7700HQ @ 2.80 GHz and GeForce GTX 1060 with Max-Q Design.

I just upgrade BIOS from Dell support site and the other drivers also installed from dell site.

What is wrong with me???

I will clean install and check again util this week.

[AShak4]

Most probably a process is causing this. Check with process explorer or event viewer to see if something is causing the high cpu frequency. Also try to not use the dell software for battery management or try to use it and see what works best. I will also check my laptop. I have formated it once i bought it , removed all partitions and started fresh