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Hi,
there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.
Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:
- Left click on battery-icon in task-bar
- Opening Chrome-browser
- Opening Windows Image Viewer (app + classic Foto viewer)
- Opening system control panel
- Provocation any animation on task bar (e.g. thumbnail-preview, ...)
- Loading a new tab in Firefox
Here is a video demonstrating Display Setting Freeze:
https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAY
Another video showing dGPU switch on a lot of simple tasks:
https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlc
Another one:
https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlc
We have tried updating every software possible, but no luck.
- Intel driver
- NVIDIA driver
- Chipset driver
- BIOS
- Firmware
The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.
Reported Models:
Acer VN7-793G
Acer Nitro 5 (AN515-51-536M)
Acer Nitro 5, i5 7300HQ, GTX1050 Ti
Acer Predator Helios 300 (PH317-51)
ASUS N580VD
Asus GL503VD
Asus GL503
Alienware 13 R3
Alienware 17 R4
Dell 7567
- Dell XPS L521x
Dell Inspiron 15 Gaming 7577
Dell 7510 (Early 2017)
Gigabyte Aero15W
GIGABYTE P37XV6
Gigabyte P35 v6
Gigabyte Aero 15
HP Omen 15
HP Omen HD630 + GTX1050
HP Pavilion
Lenovo Y720
Lenovo Y520
- Lenovo W530
Lenovo P51 Xeon
- MSI GE63VR 7RF Raider 4K
MSI GS60 2PE
MSI GS43VR 7RE
MSI GS63VR 4K
MSI GS73VR 7RG Stealth Pro
MSI GS73VR 7RF
MSI GP62MVR 7RF
MSI GE72MVR 7RG
MSI GE73VR 7RE
MSI GE73VR 7RF
MSI GP72MVR
MSI GX63VR
Monster ABRA A7 V7.2 (Clevo)
Razer Blade 14
Razer Blade 14 2017
Razer Blade 2017
Samsung Odyssey i7 7700 + GTX 1050
- XMG A517-dnj
XMG P507
Non-Effected Models:
- MSI PL62 7RC
Effected Windows Versions:
- W...
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Hello folks,
Thank you for your patience while we investigated this further. I understand the frustrations caused by this issue and apologize for the inconvenience it may be bringing you. By now, most of you have installed our latest graphics driver (https://downloadcenter.intel.com/download/27650 15.65.5.4982) and seen the right-click desktop issue resolved (and some other right-click stutters as well).
After implementing the code change, we noticed there were some remaining right-click stutters happening in various areas of the OS experience and that's what we've been investigating until now; we wanted to be very clear if we were still contributing to them. We've now concluded that we are not, we're only in the stack 1 millisecond which is acceptable and the remaining time is from other parties and the three others in the stack, to the best of my knowledge are aware, investigating, and treating this with high priority.
This concludes Intel's investigation so I'm now considering this thread closed, though Intel will remain in communication with the other parties to assist in any way we can should they desire.
Special thanks to coolrecep for reporting this and all the others helping with config details and testing so we could improve our drivers as quickly as possible. We value all of your contributions.
.:Bryce:.
Link Copied
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All people around here complaining mostly have newer models. I can imagine their suffer, it must be frustrating.
But I'm here with an old, 6 years old laptop having all the issues starting from 1703 except the right click one (don't remember whether I tweaked).
Toshiba P-755 (Motherboard TOSHIBA PEQAA)
Intel Core i7 2630QM @ 2.00GHz
Intel HD Graphics 3000
NVIDIA GeForce GT 540M
Also, I can confirm that one of my friend have the same issue with his Lenovo laptop, Intel Core i7 3610QM + Intel HD Graphics 4000 and NVIDIA GeForce GT 630M.
Well, I'mafraid this is bigger than we thought.
And Recep, I agree with you. The same damn stuttering even with very old hardware makes me think that this is a fault that should be fixed by Microsoft.
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Hemef,
Your processor and Intel graphics are not supported on Windows 10, so your issue is not relevant here.
Doc
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Al, I'm not looking for support in fact. I was trying to address the scale of the problem, without blaming you. Even if I needed, I can live without your support Thank you.
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My point is that any performance issues you are experiencing, with unsupported processors and intel graphics, are not relevant to this thread and not part of the issue being discussed.
If you do not like the performance of your unsupported hardware, upgrade to something current, then join in the discussion.
Doc
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SO, has anyone checked the new insider preview build? Im very interested if it has the fix? I highly doubt it, but..
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I guess getting a ryzen laptop is waaaay better than intel.these guys dont even care;i mean intel support was so rude.I am not expecting any fix from these people
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There is no 14" Ryzen laptop...
MenTallisT I'm installing it right now. And I'm 100% sure that it won't fix it...
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I'm going to install 1703 on my laptop, will come with info if it worked or not.
Could you add my laptop to the list please? MSI GE63VR 7RF Raider 4K
And this video with problem as well?
I had MSI GS63VR 7RF Stealth Pro sent it three times to service but no changes, my current laptop received yesterday from service - still have the problem.
I think AMD will get rich when they'll come with Ryzen mobile.
Many thanks.
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Found three versions of 1703 - March update, June update and July update. Will start installing from March update.
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I've installed Windows 10 1703 March update. It didn't work for me.
Don't know who is responsible in this Epic Fail but they have an attitude like there's no problem at all, like that's only our imagination. They only point to each other and don't try to sort this out, but we still have the problem and everyday more and more people encounter this. More time they ignore the problem the bigger it will grow and someone will get into biiig trouble.
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i dont believe people have right click lag on Windows 10 1703 March update. Can some one record it?
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Windows 10 x64 10.0.15063.0, Version 1703, Updated March 2017.
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OK. I'll give it a try on one of the test laptops and gladly tell you how it does not fix the issue with a video proof. And hopefully put an end to this debate
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I can say that as of March 13, 2018—KB4088776 update, the problem still hasn't been fixed. I can also say that i just dual boot linux now and go to windows when i want to game which is not really often.
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and after you i will make video how this build works on my laptop.
1709 have a so much lags for me but on 1703 and same drivers, have almost no lags. Only UAC screen regular lag (fix turn off UAC) and once on battery icon, its happen once after reboot and never again, only if i do reboot i will get ONCE lag on battery icon and then all smoth.
And anyway Windows allways trying get updates to 1709, so i did many steps to block it.
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Have no idea why I should lie? I'll install it again and make a video proof. Maybe was something wrong with my Windows ISO, can someone provide the link to the "working build" of Windows?
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Thanks for the link. I found this page earlier but wasn't able to download because I couldn't reach download buttons. Now I used TAB key and got them. Will it work or not but I'll come with a video proof after.
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