dGPU Switch and Freeze Problem

[RBalt1]

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

• Left click on battery-icon in task-bar
• Opening Chrome-browser
• Opening Windows Image Viewer (app + classic Foto viewer)
• Opening system control panel
• Provocation any animation on task bar (e.g. thumbnail-preview, ...)
• Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAYAnother video showing dGPU switch on a lot of simple tasks:https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlcAnother one:https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlcWe have tried updating every software possible, but no luck.

• Intel driver
• NVIDIA driver
• Chipset driver
• BIOS
• Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

• Acer VN7-793G

• Acer Nitro 5 (AN515-51-536M)

• Acer Nitro 5, i5 7300HQ, GTX1050 Ti

• Acer Predator Helios 300 (PH317-51)

• ASUS N580VD

• Asus GL503VD

• Asus GL503

• Alienware 13 R3

• Alienware 17 R4

• Dell 7567

• Dell XPS L521x

• Dell Inspiron 15 Gaming 7577

• Dell 7510 (Early 2017)

• Gigabyte Aero15W

• GIGABYTE P37XV6

• Gigabyte P35 v6

• Gigabyte Aero 15

• HP Omen 15

• HP Omen HD630 + GTX1050

• HP Pavilion

• Lenovo Y720

• Lenovo Y520

• Lenovo W530

• Lenovo P51 Xeon

• MSI GE63VR 7RF Raider 4K

• MSI GS60 2PE

• MSI GS43VR 7RE

• MSI GS63VR 4K

• MSI GS73VR 7RG Stealth Pro

• MSI GS73VR 7RF

• MSI GP62MVR 7RF

• MSI GE72MVR 7RG

• MSI GE73VR 7RE

• MSI GE73VR 7RF

• MSI GP72MVR

• MSI GX63VR

• Monster ABRA A7 V7.2 (Clevo)

• Razer Blade 14

• Razer Blade 14 2017

• Razer Blade 2017

• Samsung Odyssey i7 7700 + GTX 1050

• XMG A517-dnj

• XMG P507

Non-Effected Models:

• MSI PL62 7RC

Effected Windows Versions:

• W...

[AShak4]

Maybe because linux doesnt have nvidia optimum ?

The question is this issue is present on windows 8 . has anyone tried it?

[CInte1]

Laptop Skylake CPUs (i.e. the ones where it all started) were released after Windows 10, so it would be pretty hard to determine, considering no laptops with the issue even have proper Windows 8/8.1 drivers.

I guess it doesn't happen on macOS because, well, they're different systems and are built differently (read: better).

[AArbo1]

Yeah sorry I meant to add saying it is a workaround/bug to my post to specify it wasn't fully a solution. By doing that as a test, it should hopefully narrow down the main cause of it. I just hope someone will fix it soon.

[smoha251]

Is there a way by tweaking the bios or installing a custom bios.I know it voids warranty and all but is there a way?

[RBalt1]

There are methods to mod the BIOS but this is a windows issue and a BIOS mod won't help at all.

[YKuşc]

After the last update from Microsoft (KB4089848 the one that fixes the right click), I have gained hope towards this issue. Yes, there isn't any explanation of the fix in the notes of KB4089848 but it fixed the issue partially; I am kind of likely to think that the upcoming Spring Creators update may fix the issue even though there isn't any explanation of the problem and the insider program didn't fix.

[RBalt1]

Spring Creators Update is RTM'd and it's dubbed 1803. It does not fix the issue, sorry.

[AHabi3]

try clean install

[CInte1]

For real. Any major updates should be done through a clean install, because updating through the wizard will always f things up.

Also, are Intel deleting comments? I got a few messages on my email which I can't find here, when I click "reply to this message" it says "Not Found."

[YKuşc]

No . Then we have to wait for its cumulative updates as the earliest solution.

[idata]

Having same issue with Razer blade 14" UHD i7-7700HQ with gtx 1060. Waiting for an update to fix this problem soon

[KLong1]

I see Intel advertising new processors and they still can't fix this problem. ,

Look at this new Dell core i9, wow what a brilliant machine, bla bla bla.....

I see Apple is gonna drop Intel like a hot potato.

[AlHill]

notinhertable,

Do you have anything to contribute to this thread and problem?

Doc

[AShak4]

Has anyone tried the Windows 10 Ltsb version it has the same issues?

[AShak4]

I have searched a bit more regarding Ltsb windows 10.

I m gonna give it a shot and post results since i have access to it

[ADear]

I am just starting to do a clean forma on my Alienware R4 i76820+ GFX 1070

with Windows 10 LTSB so after 2 hours I will be back and tell u the results...let's hope it works...

[AShak4]

Ok thanks

I will install them either way because ltsb doenst have the bloatware of windows such as store etc.

I ve read that it also improves gameplay with more fps. Lets hope that it fixes the issues and that optimus technology works ok

[ADear]

I am writing you all now from Windows 10 Enterprise 2016 LTSB

Version: 1607

OS Build: 14393.0

I CONFIRM THAT THIS PROBLEM IS HERE TOO WHICH ALSO MEANS THAT THIS IS PRESENT SINCE 2016 AND EVEN EARLIER...OMG!!!

[AShak4]

Thanks for the feedback

Can you please check in details if all the iasues are there? Roght click on desktop, battery , chrome etc ?

[ADear]

The specified 'right click' is not there but many other things like:

File explorer

when you right click-> display settings

click on battery,

firefox etc... just like the other windows-es!!

You would face lag and freeze...

It was tested with NVIDIA Optimus GPU State Viewer....

[AShak4]

Yes i have installed also ltsb. It has the freeze i think a bit more than other windows. Right click freeze is not there which is kinda strange. The latest update which dix it was for 1709 and these windows are 1603.

Hoqever in a strange way it feels faster to me because there are no additional windows services running and browsing file explorer is faster. So i will stick with this version since not even version 1803 will fix it