Solved: dGPU Switch and Freeze Problem - Page 10

RBalt1 · ‎10-28-2017

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

Left click on battery-icon in task-bar
Opening Chrome-browser
Opening Windows Image Viewer (app + classic Foto viewer)
Opening system control panel
Provocation any animation on task bar (e.g. thumbnail-preview, ...)
Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAY

Another video showing dGPU switch on a lot of simple tasks:

https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlc

Another one:

https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlc

We have tried updating every software possible, but no luck.

Intel driver
NVIDIA driver
Chipset driver
BIOS
Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

Acer VN7-793G
Acer Nitro 5 (AN515-51-536M)
Acer Nitro 5, i5 7300HQ, GTX1050 Ti
Acer Predator Helios 300 (PH317-51)
ASUS N580VD
Asus GL503VD
Asus GL503
Alienware 13 R3
Alienware 17 R4
Dell 7567
Dell XPS L521x
Dell Inspiron 15 Gaming 7577
Dell 7510 (Early 2017)
Gigabyte Aero15W
GIGABYTE P37XV6
Gigabyte P35 v6
Gigabyte Aero 15
HP Omen 15
HP Omen HD630 + GTX1050
HP Pavilion
Lenovo Y720
Lenovo Y520
Lenovo W530
Lenovo P51 Xeon
MSI GE63VR 7RF Raider 4K
MSI GS60 2PE
MSI GS43VR 7RE
MSI GS63VR 4K
MSI GS73VR 7RG Stealth Pro
MSI GS73VR 7RF
MSI GP62MVR 7RF
MSI GE72MVR 7RG
MSI GE73VR 7RE
MSI GE73VR 7RF
MSI GP72MVR
MSI GX63VR
Monster ABRA A7 V7.2 (Clevo)
Razer Blade 14
Razer Blade 14 2017
Razer Blade 2017
Samsung Odyssey i7 7700 + GTX 1050
XMG A517-dnj
XMG P507

Non-Effected Models:

MSI PL62 7RC

Effected Windows Versions:

W...

Bryce__Intel · ‎04-10-2018

Hello folks,

Thank you for your patience while we investigated this further. I understand the frustrations caused by this issue and apologize for the inconvenience it may be bringing you. By now, most of you have installed our latest graphics driver (https://downloadcenter.intel.com/download/27650 15.65.5.4982) and seen the right-click desktop issue resolved (and some other right-click stutters as well).

After implementing the code change, we noticed there were some remaining right-click stutters happening in various areas of the OS experience and that's what we've been investigating until now; we wanted to be very clear if we were still contributing to them. We've now concluded that we are not, we're only in the stack 1 millisecond which is acceptable and the remaining time is from other parties and the three others in the stack, to the best of my knowledge are aware, investigating, and treating this with high priority.

This concludes Intel's investigation so I'm now considering this thread closed, though Intel will remain in communication with the other parties to assist in any way we can should they desire.

Special thanks to coolrecep for reporting this and all the others helping with config details and testing so we could improve our drivers as quickly as possible. We value all of your contributions.

.:Bryce:.

View solution in original post

ADear · ‎02-06-2018

No that's not a solution!!! I have tried it, too! The only hope right now is intel's new update!

AGiri · ‎02-08-2018

I installed intel graphics driver ver 23.20.16.4933 and Nvidia driver ver. 390.77. This combination seems to work for me...it got rid of all stuttering. (Asus GL503VD - GTX 1050). Can someone verify by trying it out?

MBong1 · ‎02-08-2018

do you have i7-7700HQ cpu model ? , where did you get this driver ? , can't see anything from intel driver updater utility & intel's site. The latest version i can see for my i7 7700HQ cpu is .4901

TMcKi · ‎02-08-2018

Here is the driver link for those that are interested:

http://download.windowsupdate.com/d/msdownload/update/driver/drvs/2018/02/3aeb69b8-ed7f-42f1-827c-8f5fe19c6750_26ac6f4a77123c1e904ea5635054f98d5e0e62b8.cab http://download.windowsupdate.com/d/msdownload/update/driver/drvs/2018/02/3aeb69b8-ed7f-42f1-827c-8f5fe19c6750_26ac6f4a77123c1e904ea5635054f98d5e0e62b8.cab

Installed just fine after unzipping the file into a folder, going to device manager, and using the "have disk" method to install the driver.

Dell Inspiron Gaming 7577 with the I5 7300HQ.

FSapi · ‎02-08-2018

Installed the driver and rebooted on my Dell 7577 (i7 7700HQ - GTX 1060 Max-Q) still happens.

AGiri · ‎02-08-2018

Did it get rid of the problem for you?

FSapi · ‎02-08-2018

Nope it didn't fix it, I'm pretty sure I also tried this driver not long ago.

TMcKi · ‎02-08-2018

Problem still exists. Seemed a little better at first but looks like it was just a placebo effect.

HMang · ‎02-08-2018

Same here, doesn't work for me either on MSI GS63VR.

FMarc3 · ‎02-09-2018

Same happened to me.

Installed driver 23.20.16.4933, tried a youtube video fullscreen and it worked!

Second time, it freezed.

And now freezes always, at around 3 seconds after the video is maximized.

STria · ‎02-08-2018

Latest driver for Intel HD Graphics 630 is Version 22.20.16.4836. Intel's Driver and Support Assistant doesn't work for me for some reason so I can't check on possible updates through that. Checked my laptops driver page (Inspiron 7577) and it refers to Version 22.20.16.4836 as the latest one out at the moment.

MBEDO · ‎02-08-2018

The latest driver is 4901(https://downloadcenter.intel.com/product/98909/Intel-HD-Graphics-630 Downloads for Intel® HD Graphics 630 ) for me ( lenovo y520 i5 7300HQ Kaby Lake & GTX 1060 6go ) on the intel website and 390.77 NVIDIA .

I find the 23.20.16.4933 and y test this and ... the driver is not compatible for my laptop.

What is your configuration? and how did you install it?

Thank's

RBalt1 · ‎02-10-2018

No. There is currently no driver that solves the issue. After you update the driver, freeze might go away for some time but it is there. Wait for the March release!

GPösc · ‎02-09-2018

I registrated here only because of this bug. Same here on a new Acer Nitro 5 (AN515-51-536M). The only workaround is to let the dGPU in idle. Please fix this soon.

AGiri · ‎02-10-2018

Something is very strange. Even on a clean install of windows (build 16299.214) , i dont have the issue anymore? Any thoughts on how this could happen?

RBalt1 · ‎02-10-2018

Restart your PC and voila.

AGiri · ‎02-10-2018

I've been using this installation for almost 48 hrs now, still no issues.

Can someone tell me a definitive way to reproduce the problem? I know i had the issue a few days back, but i just cant reproduce it.

RBalt1 · ‎02-10-2018

Open NVIDIA Control Panel
Desktop > Show GPU activity in system tray
Cehck if there is an app using the dGPU.

Bet you didn't even install NVIDIA driver

AGiri · ‎02-10-2018

Nvidia driver is installed and system tray show gpu activity is enabled. Nothing is using the dgpu.

RBalt1 · ‎02-10-2018

Then your system is not effected.

AGiri · ‎02-10-2018

I returned a Powerspec laptop last week coz of the stutter thing, i thought the laptop gpu was defective. Then i bought this Asus GL503, and realized the same issue was present....which is why i searched, found this forum, and posted here. And all of a sudden this issue disappears after driving me mad for 4 days. Anyways, if the issue returns i will be mention it back here.