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RBalt1
New Contributor I
75,130 Views

dGPU Switch and Freeze Problem

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Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

  • Left click on battery-icon in task-bar
  • Opening Chrome-browser
  • Opening Windows Image Viewer (app + classic Foto viewer)
  • Opening system control panel
  • Provocation any animation on task bar (e.g. thumbnail-preview, ...)
  • Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

 

 

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAY

 

 

Another video showing dGPU switch on a lot of simple tasks:

 

 

https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlc

 

 

Another one:

 

 

https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlc

 

 

We have tried updating every software possible, but no luck.

 

 

  • Intel driver
  • NVIDIA driver
  • Chipset driver
  • BIOS
  • Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

  • Acer VN7-793G

  • Acer Nitro 5 (AN515-51-536M)

  • Acer Nitro 5, i5 7300HQ, GTX1050 Ti

  • Acer Predator Helios 300 (PH317-51)

  • ASUS N580VD

  • Asus GL503VD

  • Asus GL503

  • Alienware 13 R3

  • Alienware 17 R4

  • Dell 7567

  • Dell XPS L521x
  • Dell Inspiron 15 Gaming 7577

  • Dell 7510 (Early 2017)

  • Gigabyte Aero15W

  • GIGABYTE P37XV6

  • Gigabyte P35 v6

  • Gigabyte Aero 15

  • HP Omen 15

  • HP Omen HD630 + GTX1050

  • HP Pavilion

  • Lenovo Y720

  • Lenovo Y520

  • Lenovo W530
  • Lenovo P51 Xeon

  • MSI GE63VR 7RF Raider 4K
  • MSI GS60 2PE

  • MSI GS43VR 7RE

  • MSI GS63VR 4K

  • MSI GS73VR 7RG Stealth Pro

  • MSI GS73VR 7RF

  • MSI GP62MVR 7RF

  • MSI GE72MVR 7RG

  • MSI GE73VR 7RE

  • MSI GE73VR 7RF

  • MSI GP72MVR

  • MSI GX63VR

  • Monster ABRA A7 V7.2 (Clevo)

  • Razer Blade 14

  • Razer Blade 14 2017

  • Razer Blade 2017

  • Samsung Odyssey i7 7700 + GTX 1050

  • XMG A517-dnj
  • XMG P507

Non-Effected Models:

  • MSI PL62 7RC

Effected Windows Versions:

  • W...

Accepted Solutions
Bryce__Intel
Employee
8,876 Views

Hello folks,

Thank you for your patience while we investigated this further. I understand the frustrations caused by this issue and apologize for the inconvenience it may be bringing you. By now, most of you have installed our latest graphics driver (https://downloadcenter.intel.com/download/27650 15.65.5.4982) and seen the right-click desktop issue resolved (and some other right-click stutters as well).

After implementing the code change, we noticed there were some remaining right-click stutters happening in various areas of the OS experience and that's what we've been investigating until now; we wanted to be very clear if we were still contributing to them. We've now concluded that we are not, we're only in the stack 1 millisecond which is acceptable and the remaining time is from other parties and the three others in the stack, to the best of my knowledge are aware, investigating, and treating this with high priority.

This concludes Intel's investigation so I'm now considering this thread closed, though Intel will remain in communication with the other parties to assist in any way we can should they desire.

Special thanks to coolrecep for reporting this and all the others helping with config details and testing so we could improve our drivers as quickly as possible. We value all of your contributions.

.:Bryce:.

View solution in original post

715 Replies
ASant25
Beginner
7,521 Views

I have the same problem in MSI GP62MVR 7RF.

Fix it please.

Thanks.

RBalt1
New Contributor I
7,521 Views

Come on Intel! This is a serious problem!

idata
Community Manager
7,521 Views

Hello coolrecep

 

Thank you for reaching the Intel Communities.

I understand you would like to get this fixed on your system and we can certainly check on it to look for a possible solution.

In this case, some data would of great help to get this handled properly, please follow the instructions from the next post and then add it here as an answer.

 

Thanks,

 

Esteban C
RBalt1
New Contributor I
7,521 Views

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

System freezes for a second when we right click on desktop or when we click on battery icon.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

MSI GS43VR 7RE

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

Intel HD 630 + NVIDIA GTX 1060

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP</...
RBalt1
New Contributor I
7,521 Views

We need a fix guys.

НNiki
Beginner
7,521 Views

Hi,

Dell Inspiron 7567. I have the same problem.

idata
Community Manager
7,521 Views

Is this the behavior you are currently facing?

Thanks,

Esteban C

idata
Community Manager
7,521 Views

Second video.

Thanks,

 

Esteban C
НNiki
Beginner
7,521 Views

This problem is not present when there is simply an intel driver, it appears only when you install the nvidia. Maybe intel driver conflict with nvidia driver.

RBalt1
New Contributor I
7,521 Views

Sorry but I did not get the point of those videos you have posted.

There are no problem in the videos you have attached.

Our problem is:

You have Intel HD 630 + NVIDIA GTX 1060 laptop. You right click on desktop and the system freezes for a second. You click on battery icon, system freezes again. I saw no freeze and NVIDIA GPU in your videos...

But I really aprreciate Intel's approach to the topic. Al least you are trying to help unlike Microsoft.

JObei
Beginner
7,521 Views

This is a better video showing the problem: https://www.youtube.com/watch?v=txQZWfWFhlc Windows 10 and NVIDIA Optimus issue — Freezing/Stuttering UI - YouTube

Examples:

Right click -> display settings -> mouse freeze

Click on Battery tray icon -> mouse freeze

Open a PowerPoint file -> start slide show -> mouse freeze

Plus too many others to list.

All the above are one to two second freezes or stutters.

So far the only workaround (not solution) for me has been https://github.com/jobeid/TrayPwrD3 TrayPwrD3. Still waiting for some permanent fix. I'm starting to think this is a hardware problem on all laptops with this architecture.

RBalt1
New Contributor I
7,521 Views

Unfortunately, mee too. Will be returning my laptop for a Coffee Lake model if this is not fixed...

RBalt1
New Contributor I
7,521 Views

Problem still not solved.

idata
Community Manager
7,521 Views

Thank you for the answer provided, coolrecep, let me check, I will continue to look for a system with hybrid graphics (Intel + dedicated graphics adapter) to perform the tests and proceed accordingly looking for a solution.

 

Thanks,

 

Esteban C
RBalt1
New Contributor I
7,521 Views

Thank you for your support. There are nearly 200 people who just clicked on "I have the same problem" on Microsoft forums: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/intel-nvidia-laptop-freeze-... Intel + NVIDIA Laptop Freeze Problem - Microsoft Community https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/intel-nvidia-laptop-freeze-...

This is a widespread issue and we are waiting for a fix for more than 6 months.

RBalt1
New Contributor I
7,521 Views

Any updates? If this is not solved until 2018, we will have to return our laptops. We are really fed up with this problem.

RBalt1
New Contributor I
7,521 Views

Any updates?

RBalt1
New Contributor I
7,521 Views

Updates please. Problem still not solved.

VFote
Novice
7,521 Views

Same issue on HD630 + GTX 1050 Ti 4GB.

TO NOTICE: the problem is present on notebook with HD 530 and GTX 960M 4GB as well.