driver error

[jodly58]

hello. in my device mngr., it is showing yellow error on intel (R) HD Graphics family headings (there are 2). the other states in properties, that " this device is working properly".i tried to update driver which then says there is none better. event mgr. states that  

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31) 

Object Name not found".

the driver is 10.18.15.4248      date 8/4/2015

i have also gone on the intel support and they scanned and can't find the driver

 my pc is running fine as well as my graphics. so what is this all about, can i fix?, and what might it affect? thank you for your time. 

i am running windows 10 pro on an acer aspire V 

     (Tried to screenshot, didn't know how to take one of properties/device mgr.)

[ArielP_Intel]

Hello jodly58,

Thank you for posting in Intel Communities!

First and foremost, I’m truly sorry to hear that you’re encountering Error 31 on your system. I understand that you've reached out to Intel Support, and although a scan was performed, the team were unable to locate the driver. Could you kindly provide more details regarding this?

Additionally, I have a few questions that might help us troubleshoot further. Please see them below:

1. What is the exact model of your graphics card?
2. Have you made any recent changes to your system?
3. How did you update your driver?

Your clarification on these points would be greatly appreciated. I look forward to hearing from you soon!

Best regards,

Ariel P.

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hi @jodly58,

I'm contacting you behalf of my technician. I haven't received your response from my technician's previous questions. I'll go ahead and close this case. 

Kindly note that this thread will no longer be monitored, feel free to create a new thread or contact Intel Customer Support for assistance. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer