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after updating win10, my XPS boot up and after bell logo disappear the screen goes to black
I run the windows in safe mode and disable intel graphics 520, and restart my pc the windows work fine but in windows display adapter, intel graphics 520 does not work, I install the last version of intel graphics 520 but it has same the problem.
anyone can help me with this problem
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So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).
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Hello ahmed_xps,
Thank you for posting on the Intel® communities.
To better assist you please provide the following information:
- What version of Windows* is currently installed?
- Please provide graphics driver version.
- Do you get any error code in device manager?
- How did you update the graphics driver?
I would appreciate if you could follow the steps provided by AlHill and provide the report so we can continue with the assistance.
Esteban D.
Intel Technical Support Technician
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Let me expand upon that last question. Where did you get the graphics driver? From Dell's site or from the Intel site?
...S
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Were you able to check the previous post?
Please let me know if you need further assistance.
Esteban D.
Intel Technical Support Technician
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Hello ahmed_xps,
We have not heard back from you.
If you need any additional information, please submit a new question as this thread will no longer being monitored
Esteban D.
Intel Technical Support Technician
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