how to fix black screen after boot up in xps13

[ahmed_xps]

after updating win10, my XPS boot up and after bell logo disappear the screen goes to black
I run the windows in safe mode and disable intel graphics 520, and restart my pc the windows work fine but in windows display adapter, intel graphics 520 does not work, I install the last version of intel graphics 520 but it has same the problem.

anyone can help me with this problem

[AlHill]

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

[Esteban_D_Intel]

Hello ahmed_xps,

Thank you for posting on the Intel® communities.  

To better assist you please provide the following information:

• What version of Windows* is currently installed?
• Please provide graphics driver version.
• Do you get any error code in device manager?
• How did you update the graphics driver?

I would appreciate if you could follow the steps provided by AlHill and provide the report so we can continue with the assistance.

Esteban D. 

Intel Technical Support Technician

[n_scott_pearson]

Let me expand upon that last question. Where did you get the graphics driver? From Dell's site or from the Intel site?

...S

[Esteban_D_Intel]

Were you able to check the previous post?   

Please let me know if you need further assistance.   

Esteban D.  

Intel Technical Support Technician   

[Esteban_D_Intel]

Hello ahmed_xps,

We have not heard back from you. 

If you need any additional information, please submit a new question as this thread will no longer being monitored  

Esteban D.  

Intel Technical Support Technician