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Beginner
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how to fix black screen after boot up in xps13

after updating win10, my XPS boot up and after bell logo disappear the screen goes to black
I run the windows in safe mode and disable intel graphics 520, and restart my pc the windows work fine but in windows display adapter, intel graphics 520 does not work, I install the last version of intel graphics 520 but it has same the problem.

anyone can help me with this problem

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Super User
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So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

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Moderator
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Hello ahmed_xps,

Thank you for posting on the Intel® communities.  

To better assist you please provide the following information:

  • What version of Windows* is currently installed?
  • Please provide graphics driver version.
  • Do you get any error code in device manager?
  • How did you update the graphics driver?


I would appreciate if you could follow the steps provided by AlHill and provide the report so we can continue with the assistance.


Esteban D. 

Intel Technical Support Technician



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Super User Retired Employee
114 Views

Let me expand upon that last question. Where did you get the graphics driver? From Dell's site or from the Intel site?

...S

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Moderator
106 Views

 

Were you able to check the previous post?   

Please let me know if you need further assistance.   

 

 

Esteban D.  

Intel Technical Support Technician   

 

 



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Moderator
64 Views

Hello ahmed_xps,

We have not heard back from you. 

If you need any additional information, please submit a new question as this thread will no longer being monitored  

 

Esteban D.  

Intel Technical Support Technician   

 

 


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