i receive 0xC00000E5 error at Intel Iris xe Graphics card

[paulmihairusu2023]

i receive 0xC00000E5 error at Intel Iris xe Graphics card

i want to install a intel iris xe graphics 2021 version ! my laptop is 

IdeaPad Gaming 3-15IHU6 - Type 82K1

[Hugo_Intel]

Hello paulmihairusu2023

Thank you for posting on the Intel Communities. I am sorry you are experiencing errors when updating your graphics driver.

In order to verify the compatibility and help you with this issue, please share with us the following information:

• Please share with us the download link where you are getting the driver from.
• Is there any error message on the driver installer interface?
• Create a log file with the Intel® System Support Utility and attach it to your response for more information on the hardware configuration. 

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello paulmihairusu2023

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best Regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello paulmihairusu2023

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best Regards, 

Hugo O.  

Intel Customer Support Technician. 

[Access-Violation]

Hello support,

this issue is very urgent - please propose a fix:

Application is using Directx9 (Winamp 5.92 running the Visualization plugin Milkdrop 2.25d).

Application crashes only with Intel Iris Xe Graphis driver (its running fine with Radeon Graphics driver or Intel UHD Graphics 600 31.0.101.2115 driver on a second computer)

Error Messsage of Winamp applikcation is attached.

Intel Support Utility Log is attached as well

Please fix this fast - it is very annoying!!