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My computer is crashing and blue screening during youtube videos, netflix via Firefox, and during games on steam.
The dump logs I get are consistently faulting the igfxcuiservice, Ill post the logs below.
Faulting application name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a
Faulting module name: igfxCUIService.exe, version: 6.15.10.3621, time stamp: 0x5376e21a
Exception code: 0xc0000005
Fault offset: 0x000000000001116c
Faulting process id: 0x4cc
Faulting application start time: 0x01d3142b39fdec40
Faulting application path: C:\Windows\system32\igfxCUIService.exe
Faulting module path: C:\Windows\system32\igfxCUIService.exe
Report Id: 7a5f2740-801e-11e7-9b95-4ccc6ab52ecd
I also get this dump log
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
I am running windows 7 home premium on a intel i5-7500 cpu with 16 gigs of ram, off a seagate 240g SSD, using a b250m MSI motheboard and a Radeon RX 480 graphics card
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Does this mean I need a new processor and motherboard? Or am I forced to update windows 7
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You can run Windows 10, or you can change your processor to something less than a 7th gen (which might require a different motherboard).
https://support.microsoft.com/en-us/help/4012982/the-processor-is-not-supported-together-with-the-windows-version-that https://support.microsoft.com/en-us/help/4012982/the-processor-is-not-supported-together-with-the-windows-version-that
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