intel ARC A770 16gb The performance of Kart Drift Game is severe.

[DanSun]

https://kartdrift.nexon.com/kartdrift/

intel ARC A770le 16gb

amd 5950x cpu

There are quite a few problems with Kart Drift Game, such as slow game speed and delay in loading process.
The game uses Unreal Engine, but it has a very serious performance degradation compared to GeForce and Radeon.

[Robert_Q_Intel]

Hello DanSun,

Thank you for posting on the Intel®️ Arc communities.

We understand the issue that you are experiencing with your game, we will try our best to provide you with support to find a solution for this issue.

To start we would like to gather the following information with you:

• When did the issue / low-performance start?

• Do you have the resizable bar feature enabled?

• Download and run Intel® System Support Utility for Windows* make sure to check the box "Everything" and save the resulting .txt file you can attach it to your reply. Link for Intel® System Support Utility for Windows* https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Best regards,  

Robert Q. 

Intel Customer Support Technician

[Robert_Q_Intel]

Hello @DanSun,

Were you able to check the previous post?  

Let us know if you still need assistance.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[Jean_Intel]

Hello DanSun,

I hope you are doing fine.

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.

[RonaldM_Intel]

Hello everyone,

I just want to let you know that we have successfully replicated this issue and a bug sighting has been filed with our driver development team (I can't provide an ETA though)

Please stay tuned for upcoming driver updates as they continue to fix issues with Dx11 and Dx9 games.

Thank you for reporting this to us.

Best Regards,

Ronald M.