Graphics
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intel UHD graphics bloquea mi computadora

VicVic
Beginner
926 Views

hola tengo un notebook asus con tarjeta intel integrada, sucede que al momento de actualizar el controlador de intel uhd graphics 630 el computador se congela, se queda en negro y no me deja nisiquiera reiniciar los drivers de video con la combinacion de teclas. he intentado utilizar otras versiones, pero nada. la unica solucion que he encontrado es deshabilitar la grafica pero no me ayuda ya que el navegador va horrible y no puedo ejecutar ningun videojuego correctamente.

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5 Replies
AlHill
Super User
924 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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VicVic
Beginner
923 Views

ok hice el diagnostico con ssu, aqui está el resultado

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Jean_Intel
Employee
854 Views

Hello VicVic,

 

Thank you for posting on the Intel️® communities. We understand that you are experiencing issues when trying to update your graphics driver.

 

Our support is only provided in English. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.

 

To have a better understanding of your issue, please provide me with the following:

  • Which driver versions have you tried installing?
  • Which installation process are you following? Are you using Intel DSA?
  • Were you able to complete the installation process as expected before?

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
823 Views

Hello VicVic,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
787 Views

Hello VicVic,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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