Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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laptop i5 10200h

bugraozet
Beginner
489 Views
hello, i have a laptop with i5 10200h processor. When I go to the intel website, I see that this version is old, but the intel driver support assistant shows that it is up-to-date and the version is very old, my computer technical service said it is up-to-date, but it is not the same as the version on their site, how can I follow? my version is 27.20.100.9365
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12 Replies
AlHill
Super User
487 Views

With a laptop, you should always use the driver provided by the laptop manufacturer.

 

Using the Intel generic driver may cause you problems.

 

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

 

bugraozet
Beginner
483 Views

so my driver version old but i cant update it am i understund right? its not latest version i guess

bugraozet
Beginner
487 Views

so my driver version old but i cant update it am i understund right?

AlHill
Super User
483 Views

No, you can update it.  It is just that you "may" have issues.

You can find the latest driver here:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

 

Now, Microsoft may reinstall an older driver, thinking they know what is best for you.  If this occurs, you can "hide" the Microsoft driver.

 

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

bugraozet
Beginner
477 Views

thanks for answers, i try to update this link but i see exit code 8 and i cant update my laptop manifacturer say its latest version but it isnt if i see wrong 

 27.20.100.9365 this is my version
AlHill
Super User
473 Views

30.0.101.1340 is the latest version, released just 10 days ago.

 

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

bugraozet
Beginner
472 Views

i try to update but i see exit code 8 and i dont know what i do because manifacturer says its latest version they cant help me

AlHill
Super User
471 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

bugraozet
Beginner
464 Views
David_G_Intel
Moderator
440 Views

Hello bugraozet


Thank you for posting on the Intel️® communities. To get the SSU file please:

  1. Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  2. Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  3. Click on the menu where it says "Summary" to change to "Detailed View".  
  4. To save your scan, click on "Next", then "Save".  
  5. Share the .txt file with us


Regards, 

David G 

Intel Customer Support Technician 


David_G_Intel
Moderator
427 Views

Were you able to check the previous post?  

Let us know if you still need assistance.    


Best regards,  

David G.  

Intel Customer Support Technician  


David_G_Intel
Moderator
419 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 


Best regards,  

David G. 

Intel Customer Support Technician  


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