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AAssa1
Novice
1,446 Views

major fps drop on intel hd graphics 4400

Capture.PNG

after 2 minutes or less of playing game the fps drops from 50-60 to 25- 20 randomly in any game i tried:

update the bios

update gpu drivers

clean laptop fan and 

apply thermal past in CPU

but i notice that when the fps drops the gpu clock also drop to 200 mhz from 700-950

12 Replies
Wanner_G_Intel
Moderator
785 Views

Hello AAssa1, Thank you for posting on this Community. When experiencing Frame-per-Second issues, it is recommended to check the game requirements and settings you are using (e.g. low-high settings). This could also be related to the power options selected on your system. To better assist you, we would like to have the following information: 1. The games you are having this issue with. 2. Run the Intel® System Support Utility and attach the report to this thread. -Download the Intel® System Support Utility and save the application to your system. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91... -Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View. -To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
AAssa1
Novice
785 Views

thanks for your reply

here is the intel system support Utility report

 BaseBoard Manufacturer:"Hewlett-Packard"

     BIOS Mode:"UEFI"

     BIOS Version/Date:"Insyde F.46 , 11/22/2018 12:00 AM"

     CD or DVD:"hp DVDRW SU208GB"

     Embedded Controller Version:"86.56"

     Platform Role:"Mobile"

     Processor:"Intel(R) Core(TM) i3-4005U CPU @ 1.70GHz , GenuineIntel"

     Secure Boot State:"Off"

     SMBIOS Version:"2.7"

     Sound Card:"Realtek High Definition Audio"

     System Manufacturer:"Hewlett-Packard"

     System Model:"HP 15 Notebook PC"

     System SKU:"L0F26EA#BH4"

     System Type:"x64-based PC"

     - "Display"

        Intel ® Graphics Driver Version:"1.6.52.0"

        - "Intel(R) HD Graphics Family"

          Adapter Compatibility:"Intel Corporation"

          Adapter DAC Type:"Internal"

          Adapter RAM:"1.00 GB"

          Availability:"Running or Full Power"

          Bits Per Pixel:"32"

          - "Caption":"Intel(R) HD Graphics Family"

             Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+Family"

          CoInstallers:"igfxCoIn_v4531.dll, CoDeviceInstall"

          Color Table Entries:"4294967296"

          Dedicated Video Memory:"Not Available"

          Driver:"igdkmd64.sys"

          Driver Date:"09/29/2016 12:00 AM"

          Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"

          Driver Provider:"Intel Corporation"

          Driver Version:"20.19.15.4531"

          INF:"oem13.inf"

          INF Section:"iHSWM_w10"

          Install Date:"Not Available"

          Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll"

          Last Error Code:"Not Available"

          Last Error Code Description:"Not Available"

          Last Reset:"Not Available"

          Location:"PCI bus 0, device 2, function 0"

          Manufacturer:"Intel Corporation"

          Microsoft DirectX* Version:"DirectX 12"

          Monochrome:"No"

          Number of Colors:"4294967296"

          Number of Video Pages:"Not Available"

          PNP Device ID:"PCI\VEN_8086&DEV_0A16&SUBSYS_2211103C&REV_0B\3&11583659&0&10"

          Power Management Capabilities:"Not Available"

          Power Management Supported:"Not Available"

          Refresh Rate - Current:"59 Hz"

          Refresh Rate - Maximum:"59 Hz"

          Refresh Rate - Minimum:"39 Hz"

          Resolution:"1366 X 768"

          Scan Mode:"Noninterlaced"

          Service Name:"igfx"

          Status:"OK"

          Video Architecture:"VGA"

          Video Memory:"Unknown"

          Video Processor:"Intel(R) HD Graphics Family

Wanner_G_Intel
Moderator
785 Views

Hello AAssa1, Were you able to review the information posted on this thread? We would like to know if you checked the Windows* Power Options. You can try setting these options to Maximum Performance. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
785 Views

Hello AAssa1, If you are still experiencing the issue reported on this thread, please let us know. We will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
785 Views

Hello AAssa1, Thank you for your response. The Graphics Base Frequency for Intel® HD Graphics 4400 is 200 MHz. It can boost up to 950 MHz thanks to the Graphics Max Dynamic Frequency supported by this graphics controller. Since this is automatically boosted, it is linked to the operating system's power options selected. To make the most out of this technology, make sure the Intel® HD Graphics Control Panel and Windows* Power Options are set to "High Performance". Other power options such as "Balanced" or "Maximum Battery" may disable this feature. Since this technology is dynamic, its performance also depends on the processor usage and the applications running. Have you checked if this issue occurs while your computer is plugged-in or on battery? Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
AAssa1
Novice
785 Views

thanks you for your respond WannerG_intel

i aleardy set the power options to high performance but when i play a game the gpu clock drop from 950 to 200mhz and the fps drop fom 50-60 to 20

in all my 3D games also in cinebench OpenGl test.

i used gpu z to see the temperature of the gpu wihle load and i discovered that it reach 90 degree

but if i used the power saving plan the fps stay at +30 in the most games and the gpu clock stay at 600mhz

Wanner_G_Intel
Moderator
785 Views

Hello AAssa1, Based on the information provided, this issue is related to the power options selected on your system. Have you checked if it occurs while your computer is plugged-in or on battery? We would like to have more information about this. Also, it will be really helpful if you could provide the games you are having this issue with. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
AAssa1
Novice
785 Views

thanks for reply Wanner G.

the issue occurs when plugged-in and when running on battery power in many games like:

cs go

need for speed most wanted 2005 and hot pursuit 2010

modern combat versus Asphalt 8-9

creative detraction

call of duty black ops 1-2 modern warfare 1-2-3

burnout paradise

also in benchmark software like:

cinebench opengl test

userbenchmark gpu test

antutu v6 UWP 3D test

Wanner_G_Intel
Moderator
785 Views

Hello AAssa1, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
785 Views

Hello AAssa1, Thank you for your response. We are missing some information on the report attached. Could you please attach the full report? Attaching files: 1. Click on the "attach icon" that displays on the "Write an answer" box. 2. Hit "Upload file" 3. Select the report saved on your computer. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
785 Views

Hello AAssa1, If you have any further questions, we will be glad to help you. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
Wanner_G_Intel
Moderator
785 Views

Hello AAssa1, We would like to add that high temperatures or battery power issues may decrease the overall performance of a game. 1. Try using low game settings and see if the issue persists. We suggest that you browse https://gameplay.intel.com/ and check game settings that may fix the FPS drops. 2. If your system is reporting high temperatures, make sure your computer has proper ventilation and no hardware problems. You can also run tools such as the Intel® Processor Diagnostic Tool and check your processor's temperature since this can impact the game performance. https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool?product=66427 3. Some games require sufficient memory. As stated before, check the game requirements to make sure your games will run as expected with the computer you are using. If you are still experiencing this issue, please attach the report requested above and contact us back. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation
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