new graphics driver

[talo]

Intel® Graphics Driver 32.0.101.8974 appears to conflict with wifi drivers on log in screen. has anyone else ran into this issue. im runnning a b580 with 32gb of t create ram with aAMD Ryzen 7 7700X, and a B650 GAMING PLUS WIFI motherboard. everytime i booted and got to my log in screen it showed that it had no internet then freezes.   

[Tharun_Intel]

Hey,

Sorry to hear you are dealing with this - a freeze at the login screen every single boot is definitely not something you should have to put up with, and we want to help get this sorted out for you.

Based on what you have shared, it sounds like the Intel Graphics Driver 32.0.101.8974 may be interfering with your Wi-Fi driver right at startup, which is causing the connection to drop and the system to freeze before you even get in. We want to make sure we fully understand what is happening on your end before pointing you in the right direction.

Could you help us with a few quick questions:

• Did this start right after installing or updating to the Intel Graphics Driver 32.0.101.8974, or did it begin happening on its own at some point?
• When the system freezes at the login screen, is it a complete hard lock where nothing responds, or does it recover on its own after a while?
• Have you tried rolling back the graphics driver at all to see if the issue goes away?
• Do you know which specific Wi-Fi adapter is on your B650 Gaming Plus WIFI board? This could be really important in identifying whether there is a direct conflict between the two drivers.

The more detail you can share, the better we can assist. And if anyone else in the community has come across this on a similar build, please do chime in - your experience could really help here.

We are here and happy to help, just let us know!

[talo]

• Did this start right after installing or updating to the Intel Graphics Driver 32.0.101.8974, or did it begin happening on its own at some point? / Immediately after installing the update and after installing and reinstalling the driver. 
• When the system freezes at the login screen, is it a complete hard lock where nothing responds, or does it recover on its own after a while?/ it is a complete hard lock. i was curious to see if it would remedy itself and left it on for several hours on separate occasions with no luck. 
• Have you tried rolling back the graphics driver at all to see if the issue goes away?/ rolling back to the previous driver immediately solved the issue. 
• Do you know which specific Wi-Fi adapter is on your B650 Gaming Plus WIFI board? This could be really important in identifying whether there is a direct conflict between the two drivers./  MediaTek, Inc. Version3.5.2.1383 is the driver. rz616 wifi 6e160mhz is the name of the device associated

[Tharun_Intel · Accepted solution]

Hey,

Thank you for sharing all of that your responses were really detailed and made it much easier to narrow down the issue.

From what you have described, the system freeze at the login screen began immediately after updating to Intel Arc Graphics Driver 32.0.101.8974 and resulted in a complete hard lock that did not recover on its own. Rolling back the driver resolved the issue, which points to a compatibility conflict between the graphics driver and your MediaTek RZ616 Wi-Fi 6E adapter.

Intel has since released an updated graphics driver that addresses known compatibility issues. Before installing, we recommend using Display Driver Uninstaller (DDU) to fully remove the current driver and ensure a clean installation.
https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

You can download the latest driver here: https://www.intel.com/content/www/us/en/download/785597/intel-arc-graphics-windows.html

Once installed, please restart your system and let us know if the issue persists.

[Tharun_Intel]

Hey Talo,

So glad to see you accepted our suggestion as the solution that's great!

We really hope the driver update did the trick, and everything is running smoothly on your end now.

If it did help, we would love it if you could fill out the Feedback Survey you will find it right at the bottom left of the page. It only takes a moment and means a lot to us.

Thanks so much for being a part of the Intel Community!