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krhee
Beginner
1,928 Views

nuc7cjyh output resolution up to 1920x1080?

I recently bought nuc7cjyh and OS is win 10 pro.

My monitor is Dell U2711. (2560*1440)

When I try to change resolution. there is no higher option than 1920*1080.

Also I installed lastest graphic driver.

I heard nuc7cjyh(uhd graphics 600) support up to 4K.

I cannot find the way to change 2560*1440 resolution or 4K.

Did I miss anything?

0 Kudos
6 Replies
idata
Community Manager
135 Views

Hello triumphkay,

 

 

Thank you for joining the Intel Community Support.

 

 

As you were saying, the maximum supported resolution in your Intel® NUC Kit NUC7CJYH is 4096 x 2160 @ 60Hz via HDMI or DisplayPort. I would like to gather some information about your system to troubleshoot these issues you are having.

 

 

How are you connecting your monitor? Are you using any adapter?

 

Are trying to change the resolution on the Intel® HD Graphics Control Panel, a game or an application?

 

 

Also, please provide the following reports:

 

 

1. DxDiag report.

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

2. Graphics report with the monitor connected to your unit.

 

 

1. Right click on the Desktop, and click on Graphics Properties.

 

2. Click Options and Support, and then click Information Center.

 

3. Click on Save (save it in your desktop).

 

4. Attach the report.

 

 

Wanner G.
krhee
Beginner
135 Views

hi Wanner Wanner_Intel

Thank you for reply.

As you were saying, the maximum supported resolution in your Intel® NUC Kit NUC7CJYH is 4096 x 2160 @ 60Hz via HDMI or DisplayPort. I would like to gather some information about your system to troubleshoot these issues you are having.

> There are Just 2 HDMI for display output. I think this has no DisplayPort.

How are you connecting your monitor? Are you using any adapter?

> I am connecting directly PC's HDMI to Monitor's HDMI port. I'm not using adapter.

Are trying to change the resolution on the Intel® HD Graphics Control Panel, a game or an application?

> Yes, I tried. but there is not other higher options than FHD(1920*1080).

This is what you request.

(Sorry for korean language in some place.I'll help you If any language problems.)

Graphics Property is not showing on the Desktop's context menu

/servlet/JiveServlet/showImage/2-549541-485433/Capture.PNG

 

so, I click the Intel Grapics Settings. It opened Intel UHD Graphics Control Panel.

And I can find Options and Support. I Clicked Save and copy, paste to below no.2.

1. DxDiag report.

------------------

System Information

------------------

Time of this report: 6/13/2018, 19:56:02

Machine name: DESKTOP-M7AK438

Machine Id: {D080CE98-0EF0-4E57-BD53-47DDE67AF63C}

Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

Language: English (Regional Setting: English)

System Manufacturer: Intel Corporation

System Model: NUC7CJYH

BIOS: JYGLKCPX.86A.0027.2018.0125.1347 (type: UEFI)

Processor: Intel(R) Celeron(R) J4005 CPU @ 2.00GHz (2 CPUs), ~2.0GHz

Memory: 8192MB RAM

Available OS Memory: 7866MB RAM

Page File: 1398MB used, 8388MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.17134.0001 64bit Unicode

<p style="font-family: intel-clear, arial, helvetica, 'helveti...
idata
Community Manager
135 Views

Hello triumphkay,

 

 

Thank you for your response.

 

 

In order to troubleshoot the issues when changing the resolution on your system, please follow these steps:

 

 

Step 1. Clean install of the latest graphics driver for Intel® UHD Graphics 600 Version: 24.20.100.6136 (Latest)

 

 

1. Disconnect your unit from the internet.

 

2.Please uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections:

 

-Uninstalling the Intel Graphics Driver via the Device Manager Method

 

-Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.

 

https://www.intel.com/content/www/us/en/support/articles/000005598/graphics-drivers.html

 

 

3.Restart your Intel® NUC. Please go to the device manager and check if Windows installed another version of the graphics driver. If it does, please remove it and restart your computer one more time. Repeat the process until you get the Microsoft Basic Display Adapter.

 

4.Once you do, please proceed with the clean install of the latest graphics driver version. Please find the link below:

 

 

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

5.Once the latest driver has been installed, you may enable the internet connection again.

 

 

Step 2. Install the driver for your Dell U2711 from your monitor manufacturer's website.

 

 

http://www.dell.com/support/home/ng/en/ngbsdt1/product-support/product/dell-u2711/drivers

 

 

Step 3. Try changing your screen resolution.

 

 

I hope this fixes the issue.

 

 

Wanner G.
krhee
Beginner
135 Views

Hi. Wanner

Thank you for your kind guide.

I'm sorry. I did the process what you sent. but nothing has changed. still 1920*1080.

how can I do. ;(

K

idata
Community Manager
135 Views

Hello triumphkay,

 

 

In this case, I recommend you to try using DisplayPort. According to your monitor specifications, it supports it.

 

 

http://www.dell.com/ae/business/p/dell-u2711/pd

 

 

Other users have also reported that the issue is fixed if Dual Link DVI or DisplayPort output is used.

 

 

I hope this helps.

 

 

Wanner G.
krhee
Beginner
135 Views

Hi. Wanner

Thank you for your helps.

Ok. I finally found the solution. Now I'm using full 2560*1440 resolution in Dell u2711 with HDMI.

In my case,

I doubt whether the monitor and cables are OK or not.

so, I tried to change the monitor, and then the other monitor is fine.

I think My monitor has some problems or It does not support 2560*1440 by HDMI cable. hrmmm.

So, I opened Intel UHD graphics control panel and Made new custom resoultion width 2560 height 1440 60hz CVT-RB

then, the Monitor had gone black. It showed no HDMI cable... what the...

However, I unplugged the HDMI cable and plugged it in. It Works! I have QHD not FHD.

sometimes the monitor shows no HDMI cable. but it is ok.

I think it is not the best solution but ok now.

I am appreciated with your help Wanner.

K

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