problem with HDMI and Intel HD Graphics 4000

[idata]

After installing the latest drivers from Intel HD Graphics 4000 is no longer output the picture on TV connected via HDMI. When removing intel driver and install a standard driver windows 7 TV through HDMI works in clone mode desktop. If start the installation of the latest drivers from Intel after installation and before rebooting the PC it works perfectly - there is an image on the TV, it can be configured as a clone mode and the extended desktop mode, but after rebooting the image on the TV disappears. How to make the TV displays the image after restart the PC with the latest drivers Intel HD Graphics 4000?

CPU - core i5 3570K

MotherBoard - Gigabyte Z77-DS3H

Win 7 64bit

No discrete graphics card

TV - Philips 32PFL8404H

Message was edited by: Timur&# 13; version of solutions: http://communities.intel.com/message/169251# 169251 http://communities.intel.com/message/169251# 169251

[NICHOLAS_F_Intel]

Hi Timur,

Can I confirm that this is what is happening: Installing our driver and rebooting = no display. Installing Windows driver = display. Installing our driver after installation of Windows driver = display working until reboot, then no display?

Is this correct?

Thanks,

-Nic

[idata]

I got the same problem with HDMI. When i (re)install the drivers the laptop recognizes my LG tv and i can mirror my laptopscreen. But when i restart my laptop, the tv gives back 'no signal'. This happens all the time.

Please help because reinstalling the drivers everytime can't be the solution.

I got a Asus Vivobook X202e.

Thanks in advance.

[NICHOLAS_F_Intel]

Can you two give me a copy of your dxdiags please? (Start -> Run -> dxdiag -> Save All Information). Just copy & paste it here so I can take a look.

Also, Timur; are you using an AMP or AV/R, or is this a straight-thru connection?

Thanks,

-Nic

[idata]

------------------

System Information

------------------

Time of this report: 1/23/2013, 20:35:10

Machine name: LAPTOPKEVIN

Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

Language: Dutch (Regional Setting: Dutch)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: X202E

BIOS: X202E.205

Processor: Intel(R) Core(TM) i3-3217U CPU @ 1.80GHz (4 CPUs), ~1.8GHz

Memory: 4096MB RAM

Available OS Memory: 3982MB RAM

Page File: 3647MB used, 4429MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_108D1043&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO305C

Native Mode: 1366 x 768(p) (60.020Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2932 (English)

Driver Version: 9.17.10.2932

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 12/12/2012 16:42:36, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-8778-8730B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x108D1043

Revision ID: 0x0009

Driver Strong Name: oem26.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2932:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)...

[NICHOLAS_F_Intel]

Thanks for that info kevin. What display are you trying to connect to (make/model) and what input connections are you trying to use (HDMI, DVI, DisplayPort?)

-Nic

[idata]

I try to connect via HDMI to a LG tv, type 32lc51.

[idata]

nic wrote:

Can you two give me a copy of your dxdiags please? (Start -> Run -> dxdiag -> Save All Information). Just copy & paste it here so I can take a look.

Also, Timur; are you using an AMP or AV/R, or is this a straight-thru connection?

Thanks,

-Nic

straight-thru connection

DxDiag:

------------------

System Information

------------------

Time of this report: 1/25/2013, 00:02:54

Machine name: XTREME-BI8B9RI4

Operating System: Windows 7 Ultimate Powered © by XTreme.ws™ 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

Language: Russian (Regional Setting: Russian)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: To be filled by O.E.M.

BIOS: BIOS Date: 09/19/12 18:20:20 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.8GHz

Memory: 8192MB RAM

Available OS Memory: 7634MB RAM

Page File: 6455MB used, 8811MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_D0001458&REV_09

Display Memory: 1760 MB

Dedicated Memory: 512 MB

Shared Memory: 1248 MB

Current Mode: 1280 x 1024 (32 bit) (60Hz)

Monitor Name: Универсальный монитор PnP

Monitor Model: SyncMaster

Monitor Id: SAM0199

Native Mode: 1280 x 1024(p) (60.020Hz)

Output Type: HDMI

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2932 (English)

Driver Version: 9.17.10.2932

DDI Version: 11

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 12/12/2012 18:42:36, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4222-11CF-9C7C-0AF0B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0162

SubSys ID: 0xD0001458

Revision ID: 0x0009

Driver Strong Name: oem14.inf:Intel.Mfg.NTamd64:iIVBD0:9.17.10.2932:pci\ven_8086&dev_0162

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_...

[idata]

Still alive Nic

[idata]

nic wrote:

Hi Timur,

Can I confirm that this is what is happening: Installing our driver and rebooting = no display. Installing Windows driver = display. Installing our driver after installation of Windows driver = display working until reboot, then no display?

Is this correct?

Thanks,

-Nic

Yes, but:

Installing Windows driver = display only clone mode

Installing intel driver on windows7 with installed intel driver = display working until reboot

use this with installed intel driver:

c:\devcon\devcon.exe disable PCI\VEN_8086&DEV_0162&SUBSYS_D0001458&REV_09\3&11583659&1&10

c:\devcon\devcon.exe enable PCI\VEN_8086&DEV_0162&SUBSYS_D0001458&REV_09\3&11583659&1&10

display working until reboot

[idata]

I have the same exact problem under Windows 8. My second display is a Sony TV connected via HDMI.

In order to get it to work, I have to either uninstall the driver OR roll-back the driver OR re-install the driver and NOT restart Windows. As soon as I restart, then the issue is the same. When I install the newest intel driver and BEFORE restarting, the Intel Graphics suite recognizes my TV brand and displays "SONY TV" and the display looks perfect. As long as my computer doesn't sleep or restart, then it works, otherwise, I have to trigger it by re-installing the driver.

Having said that, the HDMI output always works when I start up my computer, the bios and the windows loading logo show fine, but as soon as Windows loads, the display goes off my TV. I have tried setting extended display, clone mode, or just second screen, but none work.

This is becoming really annoying and it's good to see that it's not just me with this issue. I hope this issue gets solved soon.

[NICHOLAS_F_Intel]

Hi Ahmad. Can you post a copy of your dxdiag please? (Start -> Run -> dxdiag -> Save All Information). Just copy & paste it here so I can look.

Also, what driver are you rolling back to that does not experience this issue?

Thank you,

-Nic

[idata]

Hi Nic,

Rolling back the driver just triggers it to work before a restart/sleep, so it's the same issue, I'm using the roll-back button on the driver properties window, which I believe rolls it back to the previous version of intel's driver or the windows default driver. Nevertheless, I get best results when I install the latest intel driver, since the roll-back does trigger the display to work but I have to adjust the horizontal/vertical boundaries.

In addition, I also tried using the "devcon restart" mentioned by a couple of people, but that does not seem to work.

Below is the dxdiag info you requested:

------------------

System Information

------------------

Time of this report: 1/28/2013, 19:00:44

Machine name: AHMADY

Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.121119-1606)

Language: English (Regional Setting: English)

System Manufacturer: Intel Corporation

System Model: 2012 Client Platform

BIOS: BIOS Date: 01/19/12 14:12:41 Ver: 08.00.10

Processor: Intel(R) Core(TM) i7-3667U CPU @ 2.00GHz (4 CPUs), ~2.5GHz

Memory: 4096MB RAM

Available OS Memory: 3994MB RAM

Page File: 1595MB used, 6109MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.02.9200.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 4000

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_22118086&REV_09

Display Memory: 1664 MB

Dedicated Memory: 32 MB

Shared Memory: 1632 MB

Current Mode: 1600 x 900 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: COR17DB

Native Mode: 1600 x 900(p) (59.997Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

Driver File Version: 9.17.0010.2932 (English)

Driver Version: 9.17.10.2932

DDI Version: 11

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.2

Graphics Preemption: DMA

Compute Preemption: Thread group

Driver Attributes: Final Retail

Driver Date/Size: 12/12/2012 16:42:36, 12615680 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4226-11CF-42E8-1B02B7C2C435}

Vendor ID: 0x8086

Device ID: 0x0166

SubSys ID: 0x22118086

Revision ID: 0x0009

Driver Strong Name: oem1.inf:5f63e5341859ec8c:iIVBM0:9.17.10.2932:pci\ven_8086&dev_0166

Rank Of Driver: 00E02001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43...

[NICHOLAS_F_Intel]

Thanks for that information Ahmad.

@Ahmad & kevinkromhaut: Can you both also provide me a copy of your GMCP Report? (Ctrl + Alt + F12 to open CUI -> Options and Support -> Information Center -> Save -> Copy & Paste it here). I would like to see how/what your systems are recognizing your HDMI connected monitors as.

Thanks,

-Nic

[idata]

Here it is:

Intel(R) HD Graphics 4000

Report Date: 1/29/2013Report Time[hh:mm:ss]: 23:05:23Driver Version: 9.17.10.2932Operating System: Windows 8 (6.2.9200)Default Language: Dutch (Netherlands)DirectX* Version: 11.0Physical Memory: 3981 MBProcessor: Intel64 Family 6 Model 58 Stepping 9Processor Speed: 1796 MHzVendor ID: 8086Device ID: 0166Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 0.0Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: DigitalGamma Value: 2,2DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 10,24 inchesVertical: 05,51 inches

Monitor Supported Modes:

1366 by 768 (60 Hz)Display Power Management Support:Standby Mode: Not SupportedSuspend Mode: Not SupportedActive Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 06 AF 5C 30 00 00 00 00 00 13 01 03 80 1A 0E 78 0A 99 85 95 55 56 92 28 22 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 12 1B 56 5A 50 00 19 30 30 20 36 00 00 90 10 00 00 18 00 00 00 0F 00 00 00 00 00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41 55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE 00 42 31 31 36 58 57 30 33 20 56 30 20 0A 00 EC * Other names and brands are the property of their respective owners. *

[idata]

Hi Nic,

I will create two replies, since I grabbed the information you requested after a fresh install (working condition) and one after a restart (not working condition), so that you could compare both. This reply has the 'Working condition' which is just possible after a fresh install/re-install of the latest driver.

Intel(R) HD Graphics 4000

Report Date: 1/29/2013

Report Time[hh:mm:ss]: 21:44:53

Driver Version: 9.17.10.2932

Operating System: Windows 8 (6.2.9200)

Default Language: English (Canada)

DirectX* Version: 11.0

Physical Memory: 3993 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 2494 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 2143.0

Current Graphics Mode: 1600 by 900

* Devices Connected to the Graphics Accelerator *

Active Digital Televisions: 1

Active Notebook Displays: 1

* Digital Television *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 48.03 inches

Vertical: 26.77 inches

Monitor Supported Modes:

640 by 480 (60 Hz)

800 by 600 (60 Hz)

1024 by 768 (60 Hz)

1280 by 720 (60 Hz)

1280 by 1024 (60 Hz)

1920 by 1080 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4D D9 02 2D 01 01 01 01

01 15 01 03 80 7A 44 78 0A 0D C9 A0 57 47 98 27

12 48 4C 21 08 00 81 80 01 01 01 01 01 01 01 01

01 01 01 01 01 01 02 3A 80 18 71 38 2D 40 58 2C

45 00 C2 AD 42 00 00 1E 01 1D 00 72 51 D0 1E 20

6E 28 55 00 C2 AD 42 00 00 1E 00 00 00 FC 00 53

4F 4E 59 20 54 56 0A 20 20 20 20 20 00 00 00 FD

00 3A 3E 0E 46 0F 00 0A 20 20 20 20 20 20 01 9B

02 03 33 F0 4C 10 05 04 20 22 3C 3E 03 07 02 06

01 26 09 07 07 15 07 50 83 01 00 00 73 03 0C 00

40 00 B8 2D 2F D0 09 01 40 00 0F 10 40 50 60 46

E2 00 FB 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 C2

AD 42 00 00 18 01 1D 80 18 71 1C 16 20 58 2C 25

00 C2 AD 42 00 00 9E 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0A

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 11.42 inches

Vertical: 06.30 inches

Monitor Supported Modes:

1600 by 900 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 0D F2 DB 17 00 00 00 00

14 15 01 04 95 1D 10 78 0A 12 95 93 57 5A 90 29

1E 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 32 26 40 A0 60 84 1A 30 30 20

35 00 25 A4 10 00 00 18 32 26 40 A0 60 84 1A 30

30 20 35 00 25 A4 10 00 00 18 00 00 00 FE 00 43

50 54 20 20 20 20 20 20 20 20 20 20 00 00 00 00

00 4E 4C 41 41 31 33 33 55 41 30 32 41 20 00 44

* Other names and brands are the property of their respective owners. *

[idata]

Hi Nic,

My 2nd post with regards to the Information Center output was not approved on the thread. I am re-posting it,

This is the one where my display is NOT recognized:

Intel(R) HD Graphics 4000

Report Date: 1/29/2013

Report Time[hh:mm:ss]: 21:59:25

Driver Version: 9.17.10.2932

Operating System: Windows 8 (6.2.9200)

Default Language: English (Canada)

DirectX* Version: 11.0

Physical Memory: 3993 MB

Processor: Intel64 Family 6 Model 58 Stepping 9

Processor Speed: 2494 MHz

Vendor ID: 8086

Device ID: 0166

Device Revision: 09

* Processor Graphics Information *

Processor Graphics in Use: Intel(R) HD Graphics 4000

Video BIOS: 2143.0

Current Graphics Mode: 1600 by 900

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: 11.42 inches

Vertical: 06.30 inches

Monitor Supported Modes:

1600 by 900 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 0D F2 DB 17 00 00 00 00

14 15 01 04 95 1D 10 78 0A 12 95 93 57 5A 90 29

1E 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 32 26 40 A0 60 84 1A 30 30 20

35 00 25 A4 10 00 00 18 32 26 40 A0 60 84 1A 30

30 20 35 00 25 A4 10 00 00 18 00 00 00 FE 00 43

50 54 20 20 20 20 20 20 20 20 20 20 00 00 00 00

00 4E 4C 41 41 31 33 33 55 41 30 32 41 20 00 44

* Other names and brands are the property of their respective owners. *

[idata]

Hi Nic,

I discovered one more thing which might shed some light on the issue. Usually, in order to get my second (TV) display working, I just run the driver installation and half way through the installation, the second display kicks in.

Today, I was installing the driver, but my HDMI cable was not connected to the laptop, so after the installation, and before I had restarted, I connected the HDMI cable and expected it to work, but that did not work!!! So, it seems that in order for it to work, the HDMI cable HAS to be connected 'during' the driver installation.

Have you guys found the issue or are you still trying to reproduce this problem?

[NICHOLAS_F_Intel]

Thanks for the replies you two.

@Ahmad, we're still looking into the issue. You said when you install the driver with one monitor unplugged, that plugging in the second display afterwards does not bring it up. However, what I want to know is in this situation, can you then try and re-enable setting up your dual monitors? Opening the GMCP -> Display -> Multiple Displays. Disable & then re-enable primary/secondary, extended (or clone if that's your thing) desktop mode, apply, etc. Let me know if this works, because it might just be that installing the driver blows out the old settings and they need to be re-applied.

Thanks,

-Nic

[idata]

Hi Nic,

I tried what you suggested but no luck. So here is what happens. First of all, when I go to GMCP -> Display -> Multiple Displays , the only option I see is "Single Display"... To get around that, I try the Windows 8 project to screen, via (Windows Key + P) and select either 'Duplicate' or 'Extended'. once I change it through Windows, GMCP automatically updates and displays 3 options (Single/Clone/Extended) and correctly sets the selected one to the one I chose via Windows. I tried switching between the different modes in GMCP and clicking Apply, but no luck. In addition, once I select Single through GMCP, it removes the other options (Clone & Extended).

I hope the info is useful.

[NICHOLAS_F_Intel]

To clarify Ahmad, you are saying that when you do win + P and select either extended/cloned, that your other display turns on and functions properly - you just can't enable it via GMCP? Also, after you choose it via win + P, if you change any settings in GMCP afterwards it defaults it back to single screen w/ no option?

Thanks,

-Nic