screen flickering after update UHD graphics 630 driver in acer predator helios 300

[Bhishma]

after installing windows 11 update my screen flickering green lines and stop all process then i uninstall uhd graphics 630 driver from safe mode then issue solve but when it auto update then my screen again flickering start ,without intel graphics driver my brightness not working ..so you have any solution please tell me...

[David_G_Intel · Accepted solution]

Hello Bhishma

Thank you for posting on the Intel️® communities. Please share more information with us;

• Driver that causes the problem
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[Bhishma]

thank you . i hope this info help you.

[David_G_Intel]

Thank you for the information. From the report we can see that the current driver is not compatible with Windows 11 and your BIOS is not up to date. For the BIOS update please contact the manufacturer and you can try one of the generic driver from the Intel website (compatible with Win11):

• 30.0.1.101.1069 > https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

This driver does not include customizations for your system, if you need a customized driver you need to check with Acer.

Regards, 

David G 

Intel Customer Support Technician 

[Bhishma]

I update my BIOS from manufacturer site and install generic driver 30.0.1.101.1069 .exe file but it again start flickering. 

[David_G_Intel]

Since this doesn't seem to be a driver issue, we recommend checking with the laptop manufacturer for hardware diagnostics. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Regards, 

David G 

Intel Customer Support Technician 

[Bhishma]

after hardware check no issue with hardware ,they told me if your task manager flicker with display then problem come with display driver. when I rollback  my driver with Microsoft basic display adapter then my flickering stop,but without my Intel driver i cannot play my software and games.