uhd770 at 2k240hz

[jyqi]

I find when i set the fresh rate at 240hz(2k) , the setting will just return to 60hz itself automatically in one second.

Does uhd770  not support ? 

[Andres_Intel]

Hello jyqi,

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having refresh rate issues with your Intel® UHD Graphics 770, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• Is this the first time this issue happens?
• If possible, take a video of the issue when the refresh rate changes automatically.
• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello jyqi,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello jyqi,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Andres P.  

Intel Customer Support Technician