玩《和平精英PC模拟器》频繁闪退，显卡是A770 16G

[和平精英]

玩《和平精英PC模拟器》频繁闪退，显卡是A770 16G ，以前是偶尔闪退一下，最近玩一局游戏可能会闪退好几次

[VonM_Intel]

Hi 和平精英,

Thank you for posting in our Community. I understand that your system with the Intel® Arc™ A770 16GB graphics card is now experiencing frequent crashes when running Peace Elite PC Simulator, whereas previously the crashes only occurred occasionally. To move forward, we’d like to gather a bit more detail so we can pinpoint the root cause and provide the best possible solution. Could you please share:

• Have you already tried updating to the latest Intel® Arc™ driver to the latest one, and if so, did the issue persist?
• Could you please confirm which Intel® Arc™ graphics driver version is currently installed?
• Is the game installed through an official platform (such as Tencent’s emulator or another launcher), and have you updated it to the latest version?
• When the crash happens, do you see an error message, a black screen, or does the game simply close?
• Does the crash occur after a specific amount of playtime or under certain conditions (e.g., high graphics load, specific maps, or actions)?
• Are you running any other programs (recording tools, overlays, monitoring software) at the same time that might affect performance?

Additionally, could you provide an Intel® SSU (System Support Utility) report so we can review your system configuration in detail? This will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. These are usually the worst kind of bugs as they prevent us from using the application or completing the game. You can enable the OS to generate logs that can help us debug the issue. Please note the exact graphics driver version used when the dump/log files are generated. Kindly share your game's crash dump. 

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[和平精英]

我今天尝试了把内存频率降低，目前没有再发生闪退问题了，如果还有问题我再给你们反馈吧

[VonM_Intel]

Hello 和平精英,

Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translations. Thank you for the update. I’m glad to hear that reducing the memory frequency has helped resolve the crashing issue. Please do keep us posted if the problem reoccurs, we’ll be ready to assist further if needed.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello 和平精英,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello 和平精英,

I am glad to know you found a solution. Thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel

Best Regards,

Von M.

Intel Customer Support Technician