5600+B580,chrome Artifacts and Performance lag

[darkswei]

使用最新 6559 驱动程序的性能：Chrome 在启动时显示白屏 1-3 秒，但在 Chrome 设置中的系统下关闭硬件加速后恢复正常。但是，在网页上播放视频时会出现明显的丢帧。

自从 6252 的第一个 B580 驱动程序版本以来，我一直受到重影问题的困扰。我已尝试将主板驱动程序更新到最新版本，但问题仍然存在。我现在已将 BIOS 驱动程序回滚到以前的版本，但这并没有解决问题。

重影问题的具体表现如下：使用滚轮滚动网页时，网页的前一帧偶尔卡在屏幕上。通过间隙，我可以看到正在执行滚动作，这意味着网页正在向下滚动，但前一帧的内容在屏幕上保持固定。停止作并等待几秒钟后，它会自行消失并恢复正常。

我也尝试过使用 Edge 浏览器，它没有白屏问题，但重影问题仍然存在。

ps：在版本 6559 之前，在 Chrome 中启用硬件加速不会导致启动时出现 1-3 秒的白屏。

[ArielP_Intel]

Hello darkswei,

Thank you for reaching out to us regarding your concern! I'm truly sorry to hear that you're experiencing ghost issues with your Arc B580. To assist you further, would you be able to provide more information? Kindly answer the questions I prepared below:

1. Have you tried using the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver? If not yet, you may refer to this link: https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

2. Have you performed a clean installation of the graphic drivers?

Additionally, I would like to request a screenshot or a video of the said error. Your cooperation is greatly appreciated.

Thank you! I anticipate your response with the requested information.

Best regards,

Ariel P.

Intel Customer Support Technician

[darkswei]

i used step1&2.
Regarding the ghosting issue, I have tried my best to capture screenshots during usage. However, it appears for a very short duration, and by the time I stop the mouse wheel or other operations to take a screenshot, it usually disappears quickly. It's not feasible for me to keep screen recording running all day long.

[ArielP_Intel]

Hello darkswei,

Thank you for your response and for keeping me updated on this. I understand that you have already followed the recommended steps. I will check this internally to ensure that our investigation team is aware of this case and the ongoing discussion. I'll provide updates as soon as I receive more information.

Thank you and have a nice day!

Best regards,

Ariel P.

Intel Customer Support Technician

[ArielP_Intel]

Hello darkswei,

Thank you for your patience. I wanted to provide an update following further investigation. The issue appears to be resolved with the latest graphics driver update. Please download and install the latest 6632 driver version and let me know if the issue still persists.

Looking forward to your response!

Best regards,

Ariel P.

Intel Customer Support Technician

[darkswei]

I have updated to version 6632, performed a clean installation using DDU, and the latency issue in the browser has disappeared. I am using Chrome's default GPU hardware acceleration.

The existing issues are: the white screen only appears for less than a second, and the ghosting effect still exists but occurs very rarely.

A new issue has emerged: Chrome stops responding and does not pop up a "program not responding" prompt. Clicking anywhere in the browser window does not elicit any response, and the only solution is to close the window. This situation has occurred twice while playing videos. After closing and reopening the browser, it returns to normal. This issue was not present in the previous version of the driver.

[darkswei]

I tried using screenshot software to capture the screen ghosting issue, but every time I use Shift + Win + S, it's like I'm refreshing the desktop, and the residual images disappear.

[ArielP_Intel]

Hello darkswei,

Thank you for your response and for keeping me updated. I understand that you've already followed the recommended steps. I will check this internally to ensure our investigation team is fully informed of the case and ongoing discussions.

As soon as I have more information, I’ll provide you with an update. I appreciate your patience, and please don’t hesitate to reach out if you have any further questions in the meantime.

Best regards,

Ariel P.

Intel Customer Support Technician

[ArielP_Intel]

Hello darkswei,

Thank you for your patience. Based on our review, we haven’t received similar reports, which suggests that this issue may be isolated to your specific system. To help further diagnose the problem, could you try the following?

1. Test with a clean OS installation – This will help determine if the issue is related to your current OS setup.
2. Try different monitors – Check if the issue persists across different displays.
3. Use different cables – It’s also worth testing with alternate cables to rule out any potential connection issues.

If the issue persists after these steps, please provide the steps to reproduce the problem, and we can attempt to replicate it on our end.

Let me know how it goes. Looking forward to your response!

Best regards,

Ariel P.

Intel Customer Support Technician

[darkswei]

I am quite certain that this issue arises from window dragging and switching in Windows 11, which causes application screens to freeze.

[darkswei]

在 Windows 11 中拖动或切换窗口时，应用程序会冻结。

以前的驱动程序版本没有出现此问题。

[ArielP_Intel]

Hello darkswei,

Thank you for your response. I understand that this issue arises from window dragging and switching in Windows 11, which causes application screens to freeze. However, could you kindly provide the steps we can take to reproduce this issue? Your cooperation is greatly appreciated. Looking forward to hearing from you soon!

Best regards,

Ariel P.

Intel Customer Support Technician

[ArielP_Intel]

Hello darkswei,

I wanted to follow up on my previous message where I requested the exact steps to reproduce the issue on our end. This will help us better assist you in finding a resolution. Could you please provide an update on whether you have had a chance to review this request and if you have any additional information to share?

Please let us know how it goes. Looking forward to your response!

Best regards,

Ariel P.

Intel Customer Support Technician

[darkswei]

I have a considerable amount of work to handle, making system reinstallation impractical.

The application window exhibits a ​partial freeze (GUI rendering and audio playback halt, ​yet the window frame remains movable), distinct from a full unresponsive state; terminating and relaunching the process restores normal functionality.

Regrettably, I can't offer any assistance in this matter. At least in terms of performance, it remains adequately responsive.