Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
3333 Discussions

A Few Problems --> Driver Update --> Now A Few More

TruthGaming
Novice
‎07-19-2023 06:07 PM
2,805 Views

First, let me thank you Intel for a great product.  I have enjoyed being able to take a lot of my graphics settings up a notch or two.

My PC is custom, and I may have made a few mistakes during assembly, but here goes:

This all happens on an ARC A770 LE.

If my computer goes to sleep, the graphics will not reinitiate unless I unplug the HDMI from my Vizio TV/Monitor and plug it back in.

Occasionally I get a bug in Magic The Gathering, Arena where the text is garbled.  It is always in the same location on my monitor.  It goes away usually as that game interaction moves to the next one.

I have had trouble with the Control Panel and at-a-glance stat software.  Sometimes it doesn't start, in fact, I updated to the latest WHQL Windows 11 drivers yesterday and now those apps won't start at all, though an icon appears in System Tray.  I tried the current Beta drivers with no change.

Also after updatingmy driver, the game that came with my LE, Settlers: New Allies has insane "Artifacting" under certain conditions.

Any suggestions guys (or gals)?

 

 

P.S. : 12th gen Intel APU, M.2 SSD, ASRock Z790 Pro Wifi Mainboard

 

Update 1: Vizio monitor HDMI audio no longer recognized after update to current Beta

0 Kudos

Link Copied

11 Replies
Hugo_Intel
Employee
‎07-21-2023 09:24 AM
2,746 Views

Hello TruthGaming


Thank you for posting Intel® ARC™ Graphics Communites. We are sorry you are experiencing different issues with your Intel® Arc™ A770 GPU and at the same time, we sincerely appreciate your support and preference.


Regarding all these different issues we need to keep one issue per thread in order for us to ask for specific information and do recommend specific troubleshooting for each issue in an efficient manner. As general recommendations, I would suggest trying different HDMI/DP cables and a different monitor as some issues since related to the GPU/monitor compatibility, however, if the issues persist please open a new thread for each issue.


We will be focusing this thread on the issue related to Magic The Gathering Arena, please share with us the following information:


  • What distribution service was the game downloaded from?
  • Share a short video or screenshots showing the issue as well as the in-game graphics settings.
  • What steps can be followed to reproduce this issue?
  • Is Resizable BAR enabled on your system?
  • Create a log file with the Intel® System Support Utility and attach it to your response to get more information on the hardware configuration. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


0 Kudos
Copy link
Hugo_Intel
Employee
‎07-26-2023 12:47 PM
2,709 Views

Hello TruthGaming


Please let us know if you still need assistance with this issue and share with us the information requested in our previous post so we can help.


Best Regards,


Hugo O.

Intel Customer Support Technician.


0 Kudos
Copy link
TruthGaming
Novice
‎07-26-2023 11:55 PM
2,694 Views

Thank you for your response, Mr. Hugo O.  I will respond with your requested information once I have a screenshot.  Posting this so you don't close the thread.

Thanks.

0 Kudos
Copy link
TruthGaming
Novice
‎07-31-2023 07:39 AM
2,645 Views

Garbled Text In Magic The Gathering ArenaGarbled Text In Magic The Gathering Arena

 

This happens occassionally.  It's always in similar situations in-game.  My troubleshooting as to the surrounding circumstances on the PC have not been successful.

0 Kudos
Copy link
Hugo_Intel
Employee
‎08-01-2023 10:43 AM
2,582 Views

Hello TruthGaming


Thank you for sharing this screenshot with us, we now have a better understanding of the issue. Please also share with us the information requested in our first post, we are missing the following:


  • What distribution service was the game downloaded from?
  • Share the in-game graphics settings.
  • What steps can be followed to reproduce this issue?
  • Is Resizable BAR enabled on your system?
  • Create a log file with the Intel® System Support Utility and attach it to your response to get more information on the hardware configuration


Best Regards,


Hugo O.

Intel Customer Support Technician.


0 Kudos
Copy link
TruthGaming
Novice
‎08-01-2023 10:35 PM
2,571 Views
In response to Hugo_Intel

 

Screenshot 2023-08-02 013019.png

Just saw this, and I will be increasing Quality Level.

I DL'ed this from Wizards of the Coast official site.  Clever Access Memory is enabled.  The problem is intermittent during regular play.

In response to Hugo_Intel
Preview file
177 KB
0 Kudos
Copy link
IsaacQ_Intel
Employee
‎08-02-2023 10:47 AM
2,555 Views

Hello @TruthGaming

 

Thank you for your reply.

 

Besides the information requested before please try the following steps and reply with the outcome:

 

Regarding this issue, we would like to recommend running the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, you should install the latest driver from Intel, 31.0.101.4577. The DDU tool will eliminate all drivers and leftover files from previous driver versions.

 

Also, check the information provided by the game developer regarding display issues:

 

Display Issues

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


0 Kudos
Copy link
Hugo_Intel
Employee
‎08-08-2023 11:30 AM
2,481 Views

Hello TruthGaming


Were you able to follow our last recommendations? We recommended checking the guide for display issues related to this game as well as trying to reinstall our latest driver 31.0,101.4577 using Display Driver Uninstaller. Let us know if it made any difference or if the issue is exactly the same.


Best Regards,


Hugo O.

Intel Customer Support Technician.


0 Kudos
Copy link
Hugo_Intel
Employee
‎08-18-2023 01:02 PM
2,397 Views

Hello TruthGaming


We did some testing using the driver 31.0.101.4577 and were able to reproduce and see the issue that you pointed out with the text of the card being garbled and hard to read, however, there is a newer driver version 31.0.101.4644, upon updating and testing the game again the issue did not longer happen and seemed to be resolved. Please try updating to this latest version and check if the issue gets resolved for you as well. We recommend you do the update using Display Driver Uninstaller to uninstall previous driver files.


Best Regards,


Hug O.

Intel Customer Support Technician.


0 Kudos
Copy link
Hugo_Intel
Employee
‎08-23-2023 01:20 PM
2,357 Views

Hello TruthGaming


We would like to know if you had the chance to test the latest driver as advised in our previous post. We would appreciate your feedback and confirmation whether this issue is still happening on your system.


Best Regards,


Hugo O.

Intel Customer Support Technician.


0 Kudos
Copy link
Hugo_Intel
Employee
‎08-28-2023 02:47 PM
2,324 Views

Hello TruthGaming


We hope the new driver 31.0.101.4644 helped you get this issue resolved, As explained in our previous posts this issue should no longer occur on the new driver version. Since we have not heard from you we will close this thread, feel free to open a new topic if you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.