AOC monitor doesn't recognized by A750 as adaptive sync enabled

[Nerdelkin]

I recently bought Intel® Arc™ A750 and it's not detecting my AOC 24G2U/BK (24G2W1G4) as adaptive sync monitor. I used it with Freesync enabled when I had AMD RX 5600XT. It's connected via same DP cable I used before, and I have latest Intel drivers installed. Looking forward for a fix for this bug. Thank you!

[Jean_Intel]

Hello Nerdelkin,

We appreciate that you have accepted our request and you have opened another thread for your issue with your Intel® Arc™ A750 not detecting your monitor as adaptive sync compatible.

Even though we mentioned before that we may need to do further troubleshooting, after further researching this matter, we can confirm that Intel is currently investigating a problem where there is no option to turn on variable refresh rate when using AOC 27G2 Monitors. We want to let you know that the Intel Developer team is currently working on a fix for this issue. Unfortunately, we are unable to confirm an estimated time or update about this matter, but rest assured that we are working on it.

We will investigate this matter internally and update you as soon as we have more information about your issue. We apologize for any inconvenience and appreciate your understanding.

Best regards,

Jean O.

Intel Customer Support Technician

[Esteban_Intel · Accepted solution]

Hi @Nerdelkin,

The latest driver version 31.0.101.4887 includes a possible fix for this issue. Can you update to this driver version and test the fix?

Regards,

Esteban R

[NerdelkinJr]

I'm original topic starter, but for some reason was locked out of my account with "Your account has been locked. Contact your support person to unlock it, then try again." message. Anyway, yes, I can confirm adaptive sync works beginning with .4885 version and does work with 4887 version. It was a major bug for me. Thank you for your work!