Acer Predator BiFrost A770 16GB high temperature

[daroon]

Hi,

I wanted to know, whether it's normal for A770 16GB to run in 85-90C range during normal gaming? I am playing DIablo IV and those are the temps with fans 80%-100%. I must say performance is very good in this game, but the temperature seems very high especially than during extended gaming sessions it is being thermally throttled from time to time (reaching 90C) for a short time. Does Arc run that hot? The fan curve is very parabolic and the fans don't spin much below 84C, which also leads to hitting 90C limit as before the fans fully spin, the core already reaches 90C, and then it goes down to 86-89C and stays within that range with fans almost on full speed. If this is normal then I must say it's really dissappointing. Needless to say except high temperature the card is very loud due to fans spinning at full throttle. This also happens in other games, depending whether the game/drivers is well optimized for the card to be fully utilized.

I have RMA the card here in Acer Poland and the card was replaced. I got another card that initially seemed slightly better (albeit not much, similar temps with maybe 200 less rpm), but now after a month it's the same as before. I RMA it again and despite that it's all the same, they claim this is within normal specs. To be honest that would be first card I ever owned that runs at near 90C with fans at full speed.

My case has AIO cooling on CPU and 4 120mm fans, the picture is without 2 fans on the bottom but it didnt change anything.

VRAM temperature is normal 72-78C range and only core temp seems to be the problem. Is the card faulty, maybe not well thermally pasted from the factory or it is how A770 runs?

210W is the default Core Power limit on this model. I can also bring it down to original 190W Intel spec, but again not much difference, fans still at 80% which is very loud.

[lorvar]

Mid 70s seems to be the norm. Why don't you have a rear exhaust fan???

[szmigieldesign]

Same here, not quite 90, but around 85 in stress. I have AIO on CPU, 3 x 120 front + 1x 120 rear.

[daroon]

There is no place for exhaust on the rear in this case. I have 2 intake on the bottom, 2 intake on the front and CPU AIO fans are exhaust as well as the card itself. In fact, in theory the cooling design of Acer BiFrost should be good in small cases due to the small "turbo" fan which pushes the air out of the case unlike the traditional design.

85C in stress but at what RPM? The temperature itself is not a problem for me and I know the card can handle up to 90C but I would have thought it should not run 85-89C at nearly full fan speed.

[addelucas123]

I have already seen the problem of 90 degree temperature, you can change it from the intel arc control panel and you can set 60 to 90 degrees, I set 80 degrees and it keeps me at 79 and 80 degrees, before it was 89 to 90 degrees

[Jean_Intel]

Hello @daroon

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with the orientation feature.

According to the information on the product, the GPU is under the estimated temperature range of use. According to this, there is no issue related to the temperature.

The GPU threshold is 90°C so if the temperature is below that there shouldn't be a problem, but if the temperature is above then check with the OEM.

However, if you think there is something else happening on the GPU, please contact Acer to get support from them.

Best regards,

Jean O. 

Intel Customer Support Technician

[daroon]

Thanks for the confirmation, I will be getting a refund this time due to false advertising. I could cope with various driver issues, poor performance in certain games etc. but not with GPU running close to 90C with fans on full speed, when half of the Acer BiFrost Predator advertising material is about how awesome the cooling is. What a joke.

Of course it will not breach 90C unless the temperature/power regulator is broken, as upon reaching that limit GPU is fed with less power. You can set it not to breach 70 degrees but then it will run on half it's intended Core Power limit with half the performance I paid for.

[Jean_Intel]

Hello @daroon,

It was our pleasure to assist you. We understand your frustration with this issue. However, we wish you the best with your refund process with Acer.

If you need additional information, please submit a new question since this thread will no longer be monitored.

Regards,  

Jean O.

Intel Customer Support Technician