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Arc 750 graphic card game error

空空
Beginner
4,913 Views

bought Sword and Fairy 7 in steam
Every time I hit the devil in this scene, it will crash

 


Share a short video showing the issue.

>https://www.youtube.com/watch?v=cXKSKJr22e8  

Share a screenshot of the in-game graphics settings.

>The attached files include the photos 

Is the issue only happening exclusively in that scene? Or does happen in different scenarios?
>only happening exclusively in that scene

Have you tried disabling the ARc GPU and testing only the integrated GPU?
>NO
Is Resizable BAR enabled on your system?
>yes

 

bought Sword and Fairy 7 in steam
Every time I hit the devil in this scene, it will crash


Using Device Manager disable the integrated GPU and use only the ARC GPU for testing:

Go to device manage > Display adapters

Right-click on the Intel(R) UHD Graphics 730

Click disable.
>invalid

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12 Replies
Hugo_Intel
Employee
4,846 Views

Hello 空空


Thank you for posting on the Intel® ARC™ Graphics Communities. I understand this is related to your original thread with the title Arc 750 graphic card game error. I will be glad to continue helping with the issue.


I see that you provided most of the information requested in the previous thread, however, I would like to ask you and confirm some details:


For this step "Using Device Manager disable the integrated GPU and use only the ARC GPU for testing" I see that you wrote invalid as the result, Does this mean that the issue happens when only using the ARC GPU as well or does it mean that you were not able to complete this step?


Also, there is a new driver update that recently came out version 31.0.101.4255, please update to this version and check if the same issue happens.


In addition, please share with us an updated version of the log file from the Intel® System Support Utility.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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空空
Beginner
4,830 Views

For this step "Using Device Manager disable the integrated GPU and use only the ARC GPU for testing" I see that you wrote invalid as the result, Does this mean that the issue happens when only using the ARC GPU as well or does it mean that you were not able to complete this step?

>use only the ARC GPU for testing

 

Also, there is a new driver update that recently came out version 31.0.101.4255, please update to this version and check if the same issue happens.

>yes, The video link is already version31.0.101.4255

 

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MarySimon
Beginner
4,824 Views

Thank you for sharing the interesting knowledge. I wish you good health

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Hugo_Intel
Employee
4,765 Views

Hello 空空


Thank you for sharing this information with us. Please let's try the following:



Best Regards,


Hugo O.

Intel Customer Support Technician.


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空空
Beginner
4,751 Views

>Update to the latest version as you said (motherboard and GPU)

>Latest Version Video Link:https://www.youtube.com/watch?v=xu1hY-CMifE  (3:19 Crash occurs)

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Hugo_Intel
Employee
4,677 Views

Hello 空空


Thank you for updating your BIOS and for trying the latest driver. Since the issue still happens we will continue checking this issue internally and once I have an update for you I will post back.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,652 Views

Hello 空空


We continue to investigate and would like to try to replicate it, however, since the issue only happens at an exact point of the game we would like to ask you for the game save files. You would need to go to the following path: C:\Users\%Username\AppData\Local\Pal7\Saved. Create a copy of the folder and attach it so we can further research this issue.


Best Regards,


Hugo O

Intel Customer Support Technician.


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空空
Beginner
4,627 Views

The game save archive is provided by the game manufacturer for me to test, but it still crashes

already tried
Game save records No.5~8 will happen crash

 

 

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Hugo_Intel
Employee
4,578 Views

Hello 空空


Thank you for sharing the saved files with us. We will now continue trying to replicate this issue. Once I have more information for you I will post back. We appreciate your patience.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,548 Views

Hello 空空


Thank you for your patience. We have good news and want to let you know that we have developed a fix for this issue and hope to get it released in the next 2-3 driver updates as we finish setting it up. Please look forward to the next driver updates as they will get this issue fixed. Once again we thank you for the information provided since it help us to improve our Intel® Arc™ Graphics Products.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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空空
Beginner
4,511 Views

Thank you, I hope it will be realized soon

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Hugo_Intel
Employee
4,295 Views

Hello 空空


This issue was resolved starting with driver version 31.0.101.4314 and we noticed your email confirmation informing us that the issue was resolved for you as well. Since the thread is now resolved we will proceed to close it.


We appreciate your feedback and taking the time to report this issue to us. feel free to open a new thread if you need further assistance with any other issue.


Best regards,


Hugo O.

Intel Customer Support Technician.


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