Arc B580 Problem with adobe Premiere Pro(slow speed, preview crash)

[mim5oo]

Hi, I bought Arc B580 only for editing videos using adobe premiere pro.

At first I installed 32.0.101.6559ver graphic driver and with this version, adobe premiere pro startup took more than 1 minute.(by far slower than my old graphic card) And also the video encoding didn't start. Adobe Premiere Pro went "No Response" status right after starting video encoding.

I googled my problem and read this thread below.

https://community.intel.com/t5/Intel-ARC-Graphics/Arc-B580-Problem-with-adobe-premiere-pro/m-p/1667565

It seemed the problem was graphic driver, so I installed 32.0.101.6557version.

With this version, adobe premiere pro started up quickly, and the video encoding was started well. But there still was some problems, the black pattern appeared in the preview like the image below.(I screen captured it)

And also when i boot up the computer,  a strangely distorted image is displayed on the monitor like a image below.(I googled it)

This disappointed me very much.

I hope the bootup of computer works fine, and premiere pro also works fine with Arc B580.

Please help me with these problems.

Thank you.

[JohnM_Intel]

Hello mim5oo,

Thank you for sharing this with the community.

I am pleased to inform you that Intel has recently released a new set of drivers, version 32.0.101.6632. These drivers come with several enhancements and fixes that could potentially resolve the issues you have been experiencing. I highly recommend updating your drivers to this latest version at your earliest convenience.

Once you have updated the drivers, please take some time to test your system thoroughly. Should you encounter any further issues or if the problem persists, do not hesitate to reach out. Your feedback is crucial, and I am here to assist you in any way I can.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello mim5oo,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

John Sergio M.

Intel Customer Support Technician

[mim5oo]

Hi JohnM, Sorry for late reply.
i did try your suggestion(updating driver to newer version) and 32.0.101.6632 solved most of the problems.

But when I read your reply, there was a newer version 32.0.101.6647 so i tried this version first.
With 6647 version, the strangely distorted image i mentioned was still displayed when booting up my PC.
I am using FHD dual monitors, one with HDMI port and another with DP port.

So, now I am using 6632 version and thanks for your help.
Have a nice day!

[JohnM_Intel]

Hello Mim5oo,

Thank you for testing the latest driver version. I will investigate the issue with the distorted image during boot. In the meantime, please use version 6632. Once I have resolved the issue with the latest drivers, I will update you.

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello Mim5oo,

To investigate the issue you're experiencing, I need some information about the distorted image that appears during booting. Could you please provide a screen recording or a video taken with your phone that shows the black pattern or the distorted image? Additionally, what version of Adobe Premiere Pro are you using? For the distorted image, could you also provide the make and model of your monitor? Does the distorted image occur on just one monitor or multiple monitors?

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello mim5oo,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

John Sergio M.

Intel Customer Support Technician

[JohnM_Intel]

Hello mim5oo,

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

John Sergio M.

Intel Customer Support Technician