Arc Control Panel installed with new driver cannot be opened

[サミュエルバサザール]

I'm sorry if it's hard to understand because I'm using a translation.

I can open the ARC Control Panel without any problems with the version I'm currently using, but after updating my graphics driver I can no longer open the ARC Control Panel. When I press the shortcut a small information window appears but no information is displayed. The version I can open without any problems is 5333 and earlier versions, but the problem occurs with all versions from the latest 5590 to 5444.

(The IntelArcControl.exe dated 2024/01/26 08:39 in the installer works fine, but the IntelArcControl.exe dated 2024/04/26 01:20 seems to cause problems.)

I have tried using DDU and running sfc /scannow when installing and uninstalling, which are solutions I have found online, but it did not improve anything. I have attached the information that seems necessary based on other people's questions, but if there is any additional information that is needed, please let me know.

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

1. When you tried to open the Arc Control, did you try to check in the task manager if it is running in the background?
2. Aside from the driver update, Did you also change other settings or installed new programs?
3. If you uninstall the latest version and go back to version 5333, can you still open the Arc Control panel?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

Thank you for your reply.
1. Yes, ArcControl itself was present in the process column.
2. No, I did not make any changes other than updating the driver.
3. Yes, I am still using 5333 and can open it properly.

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the quick reply.

Let me share this link that you can follow:

https://www.intel.com/content/www/us/en/support/articles/000098970/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

Yes, I have checked that page.

I don't like to install unnecessary applications, so I don't have any antivirus software or firewall software other than Windows Security installed, nor do I have any applications like ASUS Armoury Crate or MSI Center installed.

Is it possible to determine from the first attachment what specific software is interfering with the operation?

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the quick reply.

By the way, have you tried contacting the manufacturer of your system regarding this issue?

They may also assist you identify the application causing the issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

What does "system manufacturer" refer to?
If you mean the company where you bought the PC, then this PC was assembled from individual parts, so there is no such company.

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the quick reply.

I mean the Motherboard since everything is being controlled by the BIOS.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

Are you saying I should contact MSI about not being able to open Intel Arc Control?

I'm getting tired of replying once a day so I'll ask all at once.

Am I correct that this issue is caused by "https://www.intel.com/content/www/us/en/support/articles/000098970/graphics.html"?

Don't know what application is interfering with Intel ArcControl?

Are there any plans to fix this from the driver side?

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the quick reply.

I understand, I am just checking of the board may have applications that is causing it.

The programs indicated there like the antivirus, firewall and apps from the board.

If you have onboard Graphics, can you try to disable it and try if Arc Control will launch.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

Could you please replace me with another moderator?

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the quick reply.

I apologize if you feel that way. However, let me share this link as a recommendation to this issue as a fix that you can try. Please check the link below:

https://www.intel.com/content/www/us/en/support/articles/000091851/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

Please delete the attachments from my first post so that other users cannot view or save them, as they were not necessary.

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the quick reply.

I understand and I already edited your post and deleted the attachments.

Let me also check, did you try to follow the steps in the link that we provided? Did it help with the issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

Not resolved

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the quick reply.

Please help generate the latest SSU logs of your system for me to have this issue checked by our Engineers.

Kindly send the SSU logs and other information like screenshots via direct message so that it wont appear on the thread.

Please download the utility here:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

sent

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for the information provided.  

We will do further research on this matter and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello サミュエルバサザール,

Thank you for patiently waiting for our update.

Upon further checking, please try the following steps:

1) Please to update to latest Arc Driver 101.5762 as of this writing. This has the newer Arc Control software. Check if Arc Control will now launch. Please follow the proper DDU procedure (and using the latest DDU version) before installing this newer driver.

2) If issue persists - Please go to "c:\Program Files\Intel\Intel Arc Control" and click on ArcControl.exe to check if it will open.

3) If issue persists - Try to open Task Manager - under "Processes", locate "Intel(R) Arc(TM) Control" and end-task it. Now do step 2 again.

4) If issue still happens - You need to open Task Manager again, and under "Startup" tab, disable all non-Microsoft and non-Intel startup items (make sure that ArcControl.exe is enabled). Reboot the system and check if Arc Control will launch.

5) If all else fails, please get the latest Arc Control logs here - "C:\Users\<your_username_here>\AppData|Local\Intel\IGN\logs"

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[サミュエルバサザール]

After trying driver 101.5762, I was able to open ARCControlPanel without having to make any changes to the environment.

I apologize for the rudeness of my response as I felt a sense of distrust as the story didn't seem to fit together, perhaps due to the translation.

Thank you for your support.

[AlfredoS_Intel]

Hi サミュエルバサザール,

Thank you for your update.

We are glad to know that your issue is already resolved. No apologies needed, we completely understand where you are coming from.

If you would like to give us an update or if you have further questions, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great year.

Best Regards,

Alfred S

Intel® Customer Support Technician