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Ausu Rog B550 F gaming WIFI

Pitwolf
Beginner
1,570 Views

Morning, I bought an Intel A770 sparkle graphics card board while they were on sale during thanksgiving. I knew this was a startup and waited a year to get the bugs out, but as Im see the bug are still there. So here is whats going on...

1st I update the BIOS which in itself was a major pain. My board is a ASUS B550 F Gaming (wifi). The gaming part and the wifi make a difference apparently, because it would not take any of the bios upgrades. 

Reinstall of Widows 10, complete install. Previous windows was in place since late 2020, with 2 bugs that I could not get removed.

That fixed, Bios upgraded to was from 1004 to 3404, the card would not post until I went into Bios and reset CSM every time I powered up. Even to the point to completely turn off the power supply to the bios. And even then the games would run, Anno 1800, and Path of exile great no issues but sometimes BSOD. Restart as mentioned above for a restart. So yesterday, I down graded to a bios, I read an article that said it ran fine on 3004. So today the same this is going on but not as severe, but it did take a complete power down this morning.

Before this board, I had a RX5600xt, bought during a video card panic 2020, it was the only one not $650 or better. It has ran flawless, and has the motherboard board as well, even when running eve online with 4 accounts running the card did great. But I started seeing issues with the card in the last year or so. So I upgraded to the arc.

 

Im using Belarc advisor for specs..

Windows 10 Home build 19045.3803

Boot Mode UEFI with secure boot disabled

AMD Ryzen 7 3700X 8 core

Bios UEFI 3002 02-23-2023

Ram 32 gigs

Samsung SSD 970 EVO 500 gig

WDC WDS100T2BOA

Smart Healthy both

Intel Arc A770 Graphics Display adapter

2 Monitors both LG

Intel drivers is 

Intel Arc control version 1.73.5335.2

Driver Version 31.0.101.5081

Just need to have a stable card with out the daily let power down or the daily trip to the bios...I dont leave the machine running like others do, I do a shut down through the software. I need a path to take to get this resolved...see attached file for logs from Arc software. That was the last one from today.

 

 

 

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1 Solution
Andres_Intel
Employee
1,353 Views

Hello Pitwolf,

 

 

Thank you for your response and for completing the steps.


Seems the BSOD issue is a different one, to keep this thread organized and help you in the best way, I recommend you open another thread for that issue.


I will start with an investigation to provide you with the next steps and as soon I have further information I will let you know.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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13 Replies
Pitwolf
Beginner
1,525 Views

Also I did down load the SSU program and here is the results...

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Andres_Intel
Employee
1,494 Views

Hello Pitwolf,



Thank you for posting on the Intel communities. I will be more than happy to help you. Given that you are experiencing power down issues with your Intel® Arc™ A770 Graphics. In order to enhance comprehension of the circumstances, kindly respond to the following inquiries:


 

 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


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Pitwolf
Beginner
1,476 Views

Completed DDU and Driver install. Let me know. Also a software package was installed as well...Driverupdate, came from your link that was posted on the response.  Was that suppose to happen??

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Bandit8623
New Contributor II
1,457 Views

@Pitwolf 

 

csm should be disabled.  4g enabled and rebar enabled.  in bios

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Pitwolf
Beginner
1,432 Views

I wish that was true, this morning it does it again, only after I went back in and disabled CSM and turned on re-sizable bar did it boot.

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Andres_Intel
Employee
1,416 Views

Hello Pitwolf,

 

 

Thank you for completing the previous steps.


The clean installation with DDU helps to remove files of the previous drivers that may affect the functionality of the graphics card, if the issue persists after the previous steps, please follow the ones below:


  • Update the BIOS to version 3404 again, I understand you did it before, but we recommend having the system up to date, since this may help to improve stability, functionality, and compatibility.
  • If possible, test other 1x8-pin & 1x6-pin cables, to check if the root of the issue is the cable.
  • To know if the power supply meets the requirements to work with the graphics card, can you provide me with the make and model?

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Pitwolf
Beginner
1,400 Views

K will do on Bios, I did not mention that the cable has been tested between this card and my other card. And now as of this morning it start to have a driver issue, BCOD during game play, not 1 but 3 time in the past 2 days. And btw I have 2 -4 pins connections on card.

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Pitwolf
Beginner
1,368 Views

So the booting issues seems to have worked itself out. But during game play today and this is the first Ive seen this Issue, "unable to find device". It flashed and then blue screen of death happened. I switch to Vulcan instead of directx12 after a reboot and it was working not as smooth as directx but working. Im playing Path of exile....

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Andres_Intel
Employee
1,354 Views

Hello Pitwolf,

 

 

Thank you for your response and for completing the steps.


Seems the BSOD issue is a different one, to keep this thread organized and help you in the best way, I recommend you open another thread for that issue.


I will start with an investigation to provide you with the next steps and as soon I have further information I will let you know.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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Pitwolf
Beginner
1,338 Views

Thx for your help...

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Andres_Intel
Employee
1,319 Views

Hello Pitwolf,

 

 

Thank you for your time.


I have been working on the investigation, and there is one more step we can do, to verify if the root of the issue is the graphics card or the motherboard.


  • Test the graphics card in another compatible system.


Please let me know the results.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
1,218 Views

Hello Pitwolf,

 

 

Were you able to test the graphics card in another compatible system to check if the behavior is the same?   

Let us know if you still need assistance.    

  

 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


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Andres_Intel
Employee
1,145 Views

Hello Pitwolf,

 

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Andres P. 

Intel Customer Support Technician 


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