Hi, PantheonADG.
Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translations.
Thank you for posting in our Community. To better assist you and identify the root cause, I’d like to gather a few more details:
- Can you describe the exact issue you're experiencing?
- When did this issue start occurring, and was it after a specific event like a Windows update, new software installation, or hardware change?
- Have you checked Device Manager for any warning symbols (yellow triangles or error codes) under Display Adapters?
- Are you using only the integrated graphics, or do you also have a discrete graphics card installed?
Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. If you've already taken any steps to resolve this issue before reaching out, please share those details with me so I can avoid repeating any unnecessary actions.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
