B580 crash on Terminator: Resistance

[OniJon]

Hello!

I've narrowed down a crash on Terminator: Resistance while using B580, Sparkle TITAN OC in my case.
On the graphics settings I can put everything else on Epic/High quality but "Effects" needs to be kept on low. If this setting is altered in any way, the game hangs instantly giving the error seen in the screenshot.

Also the performance is a bit all over the place when looking in the directions which haven't been cached/discovered yet or have heavy action.

Game in question is the Steam version, SSU attached as well, using the newest drivers 32.0.101.6253

[RandyT_Intel]

Hello OniJon,

To help us better understand and isolate the issue you are encountering, could you please provide the following information:

1. Can you confirm if the crash/BSOD is random or if it can be triggered by specific actions?
2. Does this issue occur only with specific games or applications, or does it happen across different ones?
3. Have you updated the game version or any related applications recently? 
4. What troubleshooting steps have you tried so far to fix the issue? 

We will look into this matter and replicate the issue in our test lab to identify the root cause. Your input is invaluable in helping us resolve this as quickly as possible. We will keep you updated on our progress.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[OniJon]

1. "Can you confirm if the crash/BSOD is random or if it can be triggered by specific actions?"
   I attached a json file of the performance and a screenshot of my settings. Only setting that seems to crash the game is the "effects" which I've kept low so the game works.
   This can be altered in the main menu but once you load into the game, it crashes. Also if this setting is altered while game is already loaded, it crashes after a few seconds.
   
   
2. "Does this issue occur only with specific games or applications, or does it happen across different ones?"
   Hogwarts Legacy also crashes if I use Ray-Tracing options in the game. That game also has some graphical glitches/dithering errors with shadows and highlights from time to time. Might not have anything to do with this exact crash, but also uses Unreal Engine 4 like Terminator.
   
   
3. "Have you updated the game version or any related applications recently?"
   Game itself is the latest steam version available. Crash also occurs with the DLC "Annihilation Line".
   I've not installed or updated anything after I installed the game.
   
   
4. "What troubleshooting steps have you tried so far to fix the issue?"
   Nothing specific so far apart from tweaking the settings in-game and testing out a wide variety of other games.
   I updated from RTX 2060 base model to this B580 and all the games worked fine with that graphics card.
   Newest drivers are updated using Intel's preferred DDU method under Safe Mode.

[RandyT_Intel]

Hello OniJon,

Thank you for providing the requested data. I will now forward this for testing and will get back to you once I have completed the analysis.

Thank you for your patience.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[RandyT_Intel]

Hello OniJon,

We will attempt to replicate the problem on our end to better understand what's happening. However, to proceed, we will need the crash dump file from your system. This will help us check for any errors and identify the root cause of the issue.

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Crashing/freezing issues/BSOD:

These are usually the worst kind of bugs as they prevent us from using the application or completing the game.

You can enable the OS to generate logs that can help us debug the issue. Please note the exact graphics driver version used when the dump/log files are generated.

Note: modifying Windows Registry is serious business and can render your OS inoperative. If you follow these instructions Intel won’t be responsible for any outcome.

If you still wish to proceed

1. Open command prompt as Administrator.
2. Run the following commands one at a time:

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /t REG_EXPAND_SZ /d "C:\AppCrashDumps" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /t REG_DWORD /d "0x2" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /v "DeleteLiveMiniDumps" /t REG_DWORD /d "0x0" /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v SystemThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v ComponentThrottleThreshold /t REG_DWORD /d 0 /f

reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /v FullLiveReportsMax /t REG_DWORD /d 10 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /t REG_DWORD /d 1 /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x1" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "C:\pagefile.sys 17400 17400" /f

1. Restart the computer.
2. Reproduce the crash/hang.
3. After the app or game crashes a new dump file should be created under any of the following folders:

• User-mode Application Crash dump: C:\AppCrashDumps
• Small memory dump file: %SystemRoot%\Minidump (default)
• LiveKernelReports: %SystemRoot%\Windows\LiveKernelReports
• Complete/active memory dump file: %SystemRoot%\MEMORY.DMP (default)
• App-specific dumps: Location is set by the application

1. Upload the dump file in your preferred file sharing system (OneDrive, Google drive, etc.) so it can be shared with Intel Customer Support.

To revert the changes done in the Registry:

1. Run the command prompt as an Administrator.
2. Run the following commands one at a time:

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\Windows Error Reporting" /v "Disabled" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpType" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /v "DumpFolder" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl\LiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Windows Error Reporting\FullLiveKernelReports" /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v AlwaysKeepMemoryDump /f

reg delete "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "FilterPages" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\CrashControl" /v "CrashDumpEnabled" /t REG_DWORD /d "0x7" /f

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management" /v "PagingFiles" /t REG_MULTI_SZ /d "?:\pagefile.sys" /f

1. Restart the computer.

Best regards, 

Randy T. 

Intel Customer Support Technician 

[OniJon]

Hi!

Here's a link for 3 dump files generated. Minidump and Memory dump weren't generated, my guess is because the whole system doesn't hang during the error.

Dumps (Google Drive) 

Hopefully this will get you on track of the root cause.

[RandyT_Intel]

Hello OniJon,

Thank you for providing these files. I will forward these files to our lab for further analysis and testing.

Randy T. 

Intel Customer Support Technician 

[OniJon]

Any news on this issue?

Even with the newest drivers, game still crashes when using high effects quality. Performance overall has gotten better though.

[Felipe_Intel]

Hello! Unfortunately I don't have other news than this is still work in progress. I'll let you know as soon as I have news to share. In the meantime, I'd appreciate your patience.

[BattyMage]

Hello

I would also like to report this very same problem with

Steam / Terminator Resistance

Card "Sparkle Arc B580 TITAN 12GB OC GPU"

Driver "32.0.101.6972"

I can share my files as well to help aid the investigation, Terminator Resistance ran on my perfectly on my old Rad Vega56,  but since I updated my GPU to a new B850 12GB, every time I lauch my save games it hangs!!!!

I dont even get an error message it just lock the games and requires a kil of the process in windows task manager

Ive reinstalled the game and lowered the settings as well but stil hangs

Let me know what i can share to help this investigation please. 

lll try and do the sttonmg for "Effects" needs to be kept on low and see if that helps! 

OS Name Microsoft Windows 11 Pro
Version 10.0.26100 Build 26100

System Manufacturer Gigabyte Technology Co., Ltd.
System Model B450 AORUS ELITE
System Type x64-based PC

Processor AMD Ryzen 5 3600X 6-Core Processor, 3801 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. F67d, 02/09/2024
SMBIOS Version 3.3
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product B450 AORUS ELITE

Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 20.5 GB
Total Virtual Memory 35.4 GB
Available Virtual Memory 21.1 GB
Page File Space 3.50 GB
Page File C:\pagefile.sys

[OniJon]

There was one other thread regarding this game in which the OP found out that using -DX12 parameter (in steam launch parameters) helped alot.
I also tested it and game seems to be more stable.

[BattyMage]

Hey OniJon

Thanks for the heads up!  Ill try the DX setting an post back 

I also followed your test for setting effects to low and that also helped alot

I also had to drop the "material quality" setting to low otherwise scenes with lots of terminators on the fps dropped to 14fps!

so i put the rest to epic and and i get 100+ fps for mnost of the game dipping to 60fps on busy screens which is brilliant!    no morew crashes!

ive attached my settings just in case they help somebody else!

terminator settings

[BattyMage]

Linking the other articles here just in case 

https://community.intel.com/t5/Intel-ARC-Graphics/Arc-B580-Terminator-Resistance-Freeze/m-p/1676111#M22533%3Fwapkw=Terminator:%20%22Resistance%22

https://www.intel.com/content/www/us/en/support/articles/000100334/graphics.html?wapkw=Terminator%3A%20%22Resistance%22

[BattyMage]

After further testing, I can also agree

"-DX12 parameter (in steam launch parameters) helped alot."

Thanks