Batman Arkham knight 2 FPS and no video card problem

[Furkann]

(sorry for using translation)

Hello, my problem is that in the game "Batman Arkham Knight", the game does not see the video card. It sees it as Microsoft basic.
Before that, the game would not open at all, no error. I solved that problem with difficulty, but I can't solve this one.
I'm using the latest arc driver. Another friend said that he had the same problem with the same game before, but you didn't find a solution.

[Furkann]

https://youtu.be/hQSjyOQsw7U
Sorunum

[Andres_Intel]

Hello Furkann,

Thank you for posting on the Intel communities. I see that you are having low-performance issues with your Intel® Graphics Card, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU) this is for me to check the hardware and software information, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician

[AjrAlves]

Seems like the game is running on CPU render, in that case, it could be:

1- No drivers installed and/or corrupted drivers (uninstall any GPU drivers with DDU and download latest drivers from intel website)
2- If dedicated GPU, It could be PCI express bad contact, try reseating the GPU

3- Resizable bar disabled and/or old motherboard BIOS, should update it to the latest stable version.

Intel Arc/Xe Drivers: https://www.intel.com/content/www/us/en/products/docs/discrete-gpus/arc/software/drivers.html
DDU: https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Random DDU tutorial: https://www.youtube.com/watch?v=bP-2B14Nckw&ab_channel=SantiagoSantiago

[Andres_Intel]

Hello Furkann,

Were you able to run Intel®SSU?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello Furkann,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.   

Intel Customer Support Technician 

[Furkann]

I fixed the problem by installing dxvk, thank you for your attention.