Battlefield 2042 issues after i update my windows os freezes

[Iberian2050]

hello intel, i have issues with my battlefield 2042 after i update my windows os august 28 and september 9 2025 my game keeps freezing before i enter the game proper also my my pc system got freeze also, but in other games like battlefield 5 battlefield 1 there no issues at all, ea app is my launcher, is there any chance that the issue is in the driver of intel or in the battlefield 2042 game itself? thank you very much here is my dxdiag sheet

[VonM_Intel]

Hello Iberian2050,

Thank you for posting in our Community and for sharing your DxDiag details. Since the freezes began only after the Windows updates, this could be related either to the updated OS build, graphics drivers, or compatibility between Battlefield 2042 and the latest system updates. Let’s narrow it down further.

To confirm and move forward, may I ask you to check the following:

• Have you already performed a clean installation of the latest Intel graphics driver (32.0.101.7028), or did you update it over an existing version?

• Which DirectX version and game settings are you currently using in Battlefield 2042 (e.g., DX11 vs DX12, resolution scale, graphics quality)?

• Do you notice the freeze occurring only at launch/before entering gameplay, or also mid-game once you manage to load in?

• Have you tried verifying/reinstalling the game files through the EA app to ensure there’s no corruption after the Windows update?

• Do you run any overlays or background applications (Discord overlay, monitoring tools, third-party apps) while playing?

• Could you also share if Windows Update installed any optional patches (like .NET Framework or cumulative driver updates) on August 28 or September 9, aside from the main OS build?

Have a nice day!

Best regards,

Von M.
Intel Customer Support Technician

[Iberian2050]

hello sir thank you for the reply, i perform uninstall install the game fresh install the driver of my a750 but still the same issue, yes during before i entering the game it freezes bigtime and ill restart again my pc system huhu, i dont have a update on windows os on august 28 because i just reformat my pc a while ago huhu,but heres the update of my windows os since the reformat thank you again sir, and follow up reply, i have my a380 gpu as a back up and this is my first gpu of intel i runs fine on bf2042 with no freezes before entering the game, i think windows single out the issues of the a750 gpus hahaha tnx again

[Iberian2050]

hello my battlefield 2042 game is still freezing upod entering before the game, also the stick wars legacy game via bluestacks there is no problem in performance of the game no freeze or so whatever i must have been enjoying the game stick wars legacy hehe, this my copy of my dxdiag and ssu thank you very much sir

[VonM_Intel]

Hello Iberian2050,

Thank you for the detailed update and for sharing the troubleshooting steps you’ve already performed. Based on your description, the issue began after the recent Windows updates. If you are currently on a Windows Insider Preview build, these builds can sometimes cause instability or compatibility issues with certain games. In this case, we recommend switching to a stable release of Windows to ensure better reliability. For issues related specifically to Insider builds, Microsoft encourages users to report them through their official Feedback Hub so they can investigate further. Since you’ve already reinstalled both the game and the graphics driver for your Intel® Arc™ A750 GPU, and the problem does not occur when using your Arc A380, this strongly suggests that the freezing may be linked to a compatibility issue between the current Windows build and Battlefield 2042 rather than a hardware fault.

Please try running the system on a stable Windows build and let us know if the issue persists. If it does, kindly provide us with updated system logs (SSU reports), and we’ll be happy to further investigate the issue.

Best regards,

Von M.
Intel Customer Support Technician

[Iberian2050]

Ok sir will do thank you very much ☺

[Iberian2050]

i reformat again my os in a stable windows os but still it does freeze when im playing battlefield 2042 before will start the game, this is my ssu report sheet sir thank you again for helping me sort things out

[Iberian2050]

hello again sir sad to say my battlefield 1 also cant launch huhu, sorry for the late inform

[VonM_Intel]

Hello Iberian2050,

You’re most welcome. I really appreciate your cooperation and quick response. Please don’t hesitate to reach out if you have any questions along the way. I’ll be glad to assist. Looking forward to your update.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Iberian2050,

Thank you for sharing your latest update along with the SSU report. At this stage, I’ll need to conduct additional research and coordinate internally to better understand the root cause. I will post an update in this thread as soon as I have more information or potential next steps for you to try. In the meantime, thank you for your continued patience and cooperation while we investigate this further.

Best regards,

Von M.

Intel Customer Support Technician

[Iberian2050]

Thank you very much sir for the help and info I'll wait for the update thank you again

[Iberian2050]

hello sir this my current ssu file of my windows regarding issues of battlefield 2042 and battlefield 1 hehe tnx 

[Iberian2050]

Hello sir, I reformat again my PC system I manage to play bf2042 about two rounds like 30mins then after that it went back to freeze before I enter the game and I force to restart my PC because of that issue about inte me prov intel assistant software to freeze my game and PC huhu, battlefield 1 though can't run it sorry for the inconvenience, huhu

[Iberian2050]

Sorry sir my bad it went back to freeze again bf2042 huhu sorry

[Iberian2050]

It is something to do again with intelmeprov

[VonM_Intel]

Hello Iberian2050,

Thank you very much for sending over your latest SSU file and for your patience regarding the Battlefield 2042 and Battlefield 1 issues. I have successfully received the report, and I’ll be reviewing it as part of our ongoing investigation.

However, as part of the next troubleshooting steps, could you please help confirm the following:

1. Resizable BAR (ReBAR) Setting – Is ReBAR currently enabled in your system BIOS? This feature can impact game stability, and confirming its status will be helpful.

2. Driver Cleanup and Reinstallation – We recommend using the Display Driver Uninstaller (DDU) tool to fully remove existing graphics drivers, then reinstall the latest Intel Arc driver. This ensures no leftover files or conflicts are affecting performance.

Once you’ve had a chance to try the steps above, please let us know the results so we can proceed with further analysis.

Best regards,

Von M.

Intel Customer Support Technician

[Iberian2050]

Hello sir, I tried those steps and still bf2042 get freeze and bf1 is still unlaunchable huhu, it's something about intelmeprov? and intel driver assistant, I can't uninstall this software because I need this elsewhere, thank you for understanding sir

[VonM_Intel]

Hello Iberian2050,

Thank you for getting back to us and for trying out the suggested steps. I also appreciate you pointing out your concerns with Intel® ME ProV and Intel® Driver & Support Assistant, and I completely understand why you wouldn’t want to uninstall those applications since you rely on them for other purposes. At this point, I’ll need to conduct further research on the matter to make sure we explore all possible causes. Once I have more information, I’ll post an update in this thread. Thank you for your patience and understanding while we continue investigating this.

Best regards,

Von M.

Intel Customer Support Technician

[Iberian2050]

ok sir thanks very much

[Iberian2050]

Hello sir, I think issue has been fixed, I test to play bf2042 around for 2hrs and nothing freezes and the game runs fine, Microsoft installed so called audioprocessingobject maybe this is the solution why bf2042 freezes, I'll try to play bf1 if it can launch the thanks again sir

[VonM_Intel]

Hello Iberian2050,

Thank you for getting back to us and letting us know that the issue has been resolved. We’re glad to hear that Battlefield 2042 is now running smoothly on your system.

To help us document this properly and assist other users who may encounter a similar situation, could you kindly share the exact steps or changes that helped resolve the freezing issue? 

In case the problem happens again, we recommend also reaching out to the game developer for further assistance, as the root cause may be linked to external factors such as:

• A recent Windows 11 update
• Or the recent game update (version 9.2.1)

Please don’t hesitate to contact us again if you notice any recurrence or new issues. We appreciate your cooperation and thank you once again for the helpful feedback.

Best regards,

Von M.

Intel Customer Support Technician