Battlefield 2042 not opening

[nanyoudegege]

Acer A770 16GB graphics card with latest driver cannot open Battlefield 2042

Reproduction method: Open Battlefield 2042

CPU: Intel Core i5-10400F
Motherboard: Colorful H510M-K M.2 V20
Memory: Colorful 16GB DDR4-2666
Power Supply: 800W
Operating System: Windows 10

[Hugo_Intel]

Hello nanyoudegege

Thank you for posting on the Intel® ARC™ Graphics. I will be glad to help you with the crashing issues when trying to launch Battlefield 2042 on your system, I know it is important to be able to play your game sin proper conditions.

As the first steps to troubleshoot the issue, I see you are using the driver version 31.0.101.4972, let's remove that driver using Display Driver Uninstaller(DDU) and update to the latest version 31.0.101.5074. Using DDU is important as a troubleshooting step to remove any possible corrupted driver. also, please make sure that Resizable BAR is enabled on your system BIOS if supported.

If the issue continue to happen , please share with us a log file from the Intel® System Support Utility to get more detailed information on your system hardware and let us know the distribution service the game was downloaded from(Epic, Steam, EA)

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello nanyoudegege

I wanted to check if you were able to reinstall the driver using the Display Driver Uninstaller, if so, please let us know if the issue still persists. Also, we wanted to let you know there is a newer driver version 31.0.101.5081 so you might want to test that one instead.

In case the issue still happens, share with us the report from the Intel® System Support Utility.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello nanyoudegege

I wanted to follow up and confirm if the crashes when trying to launch Battlefield 2042 have been resolved after updating you on our latest drivers. Please let us know.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello nanyoudegege

Following our previous post we hope you were able to launch Battlefield 2042 after updating your driver to the latest version, however, if you continue to experience this or any other issue, feel free to open a new topic. We will now proceed to close this thread since there are no further comments.

Best Regards,

Hugo O.

Intel Customer Support Technician.