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Blue screen & game crash after use arc a750

GuriGuy
Beginner
8,809 Views
Iuse arc a750 my game start to crash after play for 10-20 minutes in many game (Ark survival, Destiny 2, Battle cry of freedom) sometimes it's not crash but blue screen and show memory management I check my ram with memtest86 everything fine no problems with all of my ram.i also reinstall Microsoft window and update bios but it's not work too.

I ask some of my friends who use intel arc too they don't have problem like me.
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13 Replies
Hugo_Intel
Employee
8,737 Views

Hello GuriGuy


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry you are experiencing crashes when gaming on your Intel® Arc™ A750 Graphics. Please let us know the following information to assist you with this issue:



Best Regards,


Hugo O.

Intel Customer Support Technician.


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GuriGuy
Beginner
8,718 Views

Resizable BAR is enabled on my system.

when Ark survival crash error massage said ShooterGame.exe error.

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Hugo_Intel
Employee
8,693 Views

Hello GuriGuy


Thank you for sharing this information with us. Please let's try the following steps:


  • Uninstall the current driver using Display Driver Uninstaller. Once uninstalled update to the latest version that recently came out version 31.0.0101.4311.
  • Reset your BIOS to default settings.
  • If the issue persists, please try using a minimal configuration(motherboard, GPU, one stick of RAM, one SSD) set up to make sure that other components are not causing the issue.


If the issue continues I would like to ask you for the following information:


  • I see that ARK Survival Evolved crashes with an error message, in regards to the other games do they just come up with the BSOD after 10-20 minutes of playing?
  • What distribution service were the games downloaded from?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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GuriGuy
Beginner
8,651 Views

after reinstall driver, reset bios and use minimal configuration Games still crash but I can play longer than before. (1-3 hours)

 

I'm play Ark survival from steam.

other games have same problem as Ark survival too. Sometimes it will BSOD sometime just crash and show error message.

 

I attach text files from Warthunder crash report.it got same problem as Ark survival.

But some games are fine I can play with no problem. (War Selection, Minecraft)

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Hugo_Intel
Employee
7,409 Views

Hello GuriGuy


Thank you for providing the information. I will check this issue with our team and will get back to you once I have an update.


Best regards,


Hugo O.

Intel Customer Support Technician.


Hugo_Intel
Employee
7,357 Views

Hello GuriGuy


We continue working on this issue and would like to ask you for the Windows memory dump files so we can further research the problem. You can find the files in the path: C:\WINDOWS\Minidump. Once you locate the log files, create a copy and attach them to your response. Make sure to look for these log files only right after a BSOD has happened.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
7,306 Views

Hello GuriGuy


Please share with us the information requested in my previous post in order to further assist with this issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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GuriGuy
Beginner
7,283 Views

Sorry for late reply. BSOD doesn't come often like before but just crash with error message. This picture is crash message from Ark and Minidump file from BSOD after play overwatch.

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Hugo_Intel
Employee
7,254 Views

Hello GuriGuy


Thank you for sharing the log files. We will need to check the logs and see if we find the source of the crashes. We also have released 2 new driver versions 31.0.101.4314 and 31.0.101.4335. Please test these drivers by doing an installation with Display Driver Uninstaller and let us know if the same issue happens.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
7,168 Views

Hello GuriGuy


We continue to work on this issue and we would also like to confirm if you were able to test the 2 drivers recommended in m previous and if the exact same issue happened. Please let us know.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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GuriGuy
Beginner
7,154 Views

Hi. Now I’m update driver to 31.0.101.4335

Ark survival still crash with same error message. Overwatch can play without BSOD now.

and I play War thunder for 40 minutes no problem. Roblox after play for 1-2 hours sometime it will go back to Home Screen by itself no error message.

 

After have this problem for month it’s make me think maybe problem isn’t from driver but from games.

 

*Edit War thunder crash again after play for 4 match(1+ hours) this is log file after crash

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Hugo_Intel
Employee
7,127 Views

Hello GuriGuy


We will check the minidump logs you have provided and once we have an update about this issue I will let you know. Thank you for sharing the information with us.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
7,015 Views

Hello GuriGuy


We have analyzed the dump files you provided and they show conflicts with ntkrnlmp.exe crashing which may be due to a conflict in graphics drivers or the GPU itself. We have tried to replicate the issue based on the information that you have provided so far, however, we were not able to replicate and the games worked fine in our system.


In this case, the best advice we can give you will be to contact your place of purchase in order to process a warranty replacement for it. In case, there are issues processing the warranty with your place of purchase you can contact us directly to explore warranty options:

U.S. and Canada: Intel Customer Support 

Europe, Middle East, and Africa: Intel Customer Support EMEA  

Asia-Pacific: Intel Customer Support APAC  

Latin America: Intel Customer Support LAR   


Best Regards,


Hugo O.

Intel Customer Support Technician.


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