Broken Arrow VRAM spikes

[Fluzz]

When I'm playing broken arrow after like 15 minutes it starts to use all my vram and drop down to  5-15 fps. The game runs perfectly and my normal fps is around 90 and normal vram usage is around 7gb. Only solution i found so far was restarting the game and it is not a good idea to do that in a multiplayer match. Can you help me?

My Specs:

2k monitor

Intel B580(32.0.101.6989)

Ryzen 9700X

MSI B850 gaming plus

32GB DDR5 6000MHz ram

Windows 11 24H2

[JeanetteC_Intel]

Hello Fluzz,

Thank you for posting in Intel Communities.

Intel is currently working on this issue. To help with the investigation, please help share with the following:

1) Have you tried reinstalling the latest graphics driver (version 32.0.101.6989) using the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver? If not please proceed in doing so, to ensure all remnants from the past driver installation are totally taken out.

2) Where have you acquired the game?

3) Tell us the steps to reproduce the issue (this is very important!). Describe the performance issue as best as you can (E.g. FPS drop when entering ‘x’ or ‘y’ section).

4) Provide screenshots or describe the graphics settings used in-game (E.g. Ultra quality preset, video resolution, ray-tracing on, etc.).

5) Submit CapFrameX capture data (.json files) reproducing the issue. *Capture data at least 3 times to define a good performance baseline.

6) Provide your PSU and monitor/display make and model.

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I hope to hear from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Fluzz]

1-I only used the ddu when i first got the card. Other than that I always use the clean install option when I'm updating the drivers.
2-I got the game from steam.
3- I just play the game and after about 10 minutes my vram usage goes 100%, my wattage goes down to aroun 60W and my fps drops down to 10.

4-Changing the graphics settings doesn't change the result. It can still use 12gb vram even in the potato settings.
5- SSU is attached but it doesn't let me upload the json file of the capframe results to this forum.
6- I have Corsair RM750e as a PSU and Lenovo R27Qe as my monitor.

[JeanetteC_Intel · Accepted solution]

Thank you for sharing these details, Fluzz. I appreciate you sharing the SSU file, and I understand the difficulty in uploading the CapFrameX results.

I've noticed that the BIOS firmware is outdated. I strongly recommend contacting your system manufacturer's support team to help update it to the latest microcode version (7E56v1A84) and ensure that Re-Bar remains enabled. Then proceed in performing a clean installation of the latest Intel® Arc™ B580 Graphics driver version 32.0.101.6989 using DDU to remove any remnants from previous driver installations.

Please let me know how it goes, and I can guide you on where to send the JSON file if the problem continues.

Best regards,

JeaetteC.

Intel Customer Support Technician

[Fluzz]

The game still uses nearly all my vram but after updating bios and updating drivers after using ddu i can keep the game playable by lowering some of the setting at the mid-late game. For some reason late game adds another 4 gb of vram usage but i take this as a win for now. Thanks for your support Jeanette!

[JeanetteC_Intel]

Hello Fluzz,

I'm glad to hear that updating the BIOS and drivers has helped with the game's performance, and adjusting the settings to keep it playable is a wise approach for now.

However, there's still an underlying issue that we need to address. I'll send you a private message via email to gather more information. Please check your inbox, and also your spam and junk folders, in case the message gets redirected there.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Fluzz,

Have you had a chance to look over the previous post?

If you have any questions, please don't hesitate to reach out.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Fluzz]

I am really sorry for the late reply. I thought this case would be closed and i was on a vacation. I will send you the json however the old file seems to be deleted. I will record the new file now. Just to be clear on some thing:
1- Do i need to record it while it is stuttering or before it starts?

2- Am i going to send the .json as a reply for your email?

[JeanetteC_Intel]

Hello Fluzz,

Please begin recording during normal gameplay and keep recording until the stuttering issue occurs. You can reply to my email with the .json file attached. I await your update to continue with further analysis.

Best regards

JeanetteC.

Intel Customer Support Technician

[ArchieD_Intel]

Hello Fluzz,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you. 

Best regards

Archie D.

Intel Customer Support Technician

[Fluzz]

It gives me an error when i reply and try to send the file through your email.

I thought i sent the file at 27th and i was waiting for a reply but today i saw it failed.

I tried again 5minutes ago and it failed again.

[JeanetteC_Intel]

Hello Fluzz,

I'm sorry you're encountering this problem. Were you able to capture the specific error message? Also, have you tried compressing the file into a zip format?

Please let me know so I can provide further assistance.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Fluzz]

DNS Error: DNS type 'mx' lookup of community-mail.intel.com responded with code NOERROR DNS type 'mx' lookup of community-mail.intel.com had no relevant answers. DNS type 'aaaa' lookup of community-mail.intel.com responded with code NOERROR DNS type 'aaaa' lookup of community-mail.intel.com had no relevant answers. DNS type 'a' lookup of community-mail.intel.com responded with code NOERROR DNS type 'a' lookup of community-mail.intel.com had no relevant answers.

[Fluzz]

I can't reply to your e-mail at all. With or without the file.

[JeanetteC_Intel]

Hello Fluzz,

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Fluzz,

Thank you for reporting this issue, and I apologize for the inconvenience. I can see you're unable to send emails due to DNS errors with our domain.

I will investigate this matter and get back to you promptly with a resolution.

Best regards,

JeanetteC.

Intel Customer Support Technician