Intel Arc A750 LE — Peripherals cut off during importing videos on Premiere pro, and specific games

CapTainN · ‎08-30-2025

Background (First Issue: Freezing/Buzzing Sound)

I’ve had an ongoing issue with my Intel Arc A750 LE GPU for months, during which I've experienced screen freezes and buzzing/robotic sounds in certain games. The freezes would last for about 7–8 seconds. After that, a buzzing/robotic sound occurs, and everything goes back to normal, like nothing happened, then the game continues running as normal. I first encountered this issue with newer drivers.

Solution: The only way to fix this at the time was to roll back to an older Arc driver, the driver version is 32.0.101.6734. This resolved the freeze and buzzing problem. I’ve been using this stable version for 2 months.

New Problem (Peripherals Losing Power)

Probably on 16th August, a new issue came up:

When importing videos into Adobe Premiere Pro (I use it for personal work), my monitor, keyboard, mouse, and microphone would instantly lose power. The PC stays on, but I need to force shutdown by holding the power button or toggling the PSU switch.
In Marvel Rivals, specifically when I view the Abyssal Flame legendary skin animations (Winter Soldier, Cloak & Dagger, or Venom), the same issue happens: peripherals lose power.

What I’ve tested (Troubleshoot):

1. Storage & Location Testing

Installed Premiere Pro and Marvel Rivals on HDD:
- Premiere Pro worked fine without the peripherals issue (while importing videos).
- Marvel Rivals still caused the issue (peripherals cut off).
Installed on SSDs (both NVMe):
- Premiere Pro always causes peripherals to cut off (during imports).
- Marvel Rivals (installed on SSD): The same issue (peripherals cut off during animation viewing).

2. Testing SSDs:

Freshly installed genuine Windows on both SSDs to rule out SSD-specific issues.
Doesn’t matter which SSD I boot from; if Premiere Pro or Marvel Rivals are installed on SSD, the issue persists.

3. RAM testing:

Corsair Vengeance dual-channel (8×8 GB).
- Single stick (8 GB):
- - No issue with Marvel animation (peripherals don’t cut off).
  - Still cuts off peripherals when importing videos into Premiere Pro.
- Dual Channel (16 GB):
- - Marvel animation causes peripherals to cut off.
  - Premiere Pro importing causes the same issue.
Tested with XMP off and enabled, no lasting resolution.

4. Stress Testing:

Unigine Heaven: Tested with Ultra settings, no crashes or issues during the test.
Cinebench: Ran both single-core and multi-core stress tests, all results were stable with no temp issues or crashes.
FurMark: Ran a 30-minute test at 4K resolution with 8x anti-aliasing and Ultra settings. GPU usage stayed 91-92%, and the max temperature was 71°C. No issues or power cutoffs during the test.

5. Windows & Event Logs

After multiple forced shut down, and booting during the tests, the BIOS displayed an fTPM error when peripherals shut down, prompting me to reset TPM settings.
Event Viewer showed nothing useful, even after the issue occurred. But if needed, I can provide it.
Windows Updates: I’m aware that there’s an issue with update KB5063878, which has known problems causing freezing and SSD failures. I’ve excluded this update from my system.

6. Browsers and Artifacts:

Microsoft Edge and Discord:
- Hardware acceleration in both programs caused graphical artifacts (box trails and weird redraw glitches).
- Disabling hardware acceleration fixed these artifacts in both Edge and Discord.

Note: I was on vacation for a while and came back on August 29th. I saw there was a new version, 32.0.101.7026 (WHQL Certified), and installed it. I also noticed there was an update for Marvel Rivals (Steam). After that, it seems like the issue with the game was fixed, and the same animations no longer cause any problems. I have watched the animation multiple times, and everything was working fine.

Symptoms Recap (Current State)

Marvel Rivals skin animations (previously causing peripherals to lose power) no longer cause this issue after the latest updates.
Premiere Pro still causes peripherals to lose power when importing video files or using default templates. The only solution for this problem is using IGPU (5600g).
With the newer driver, I still experience the “freeze + buzzing” issue during gaming, but it resumes normally after a few seconds as soon as the buzzing/robotic sound occurs.

What I Need Help With

Why is this specific issue affecting me with the Intel Arc A750 LE, but not other Arc users?
Is this something that future driver updates can address? If so, can Intel provide guidance on a potential driver fix or beta versions for testing?
Any insights on what might be causing the peripherals loss on imports in Premiere Pro, and if this could be a driver/compatibility issue with Arc?

Specs for Reference

GPU: Intel Arc A750 LE
CPU: AMD Ryzen 5 5600G
RAM: 16 GB DDR4 (Corsair Vengeance 8 GB ×2)
Motherboard: Gigabyte B550M K (rev 1.1)
PSU: Corsair RM650 Gold
OS: Windows 11 (latest updates)

DeancR_Intel · ‎08-31-2025

Hi CapTainN,

Thank you for reaching out regarding the complex issues you're experiencing with your Intel Arc A750 LE GPU. I truly appreciate the incredibly detailed troubleshooting documentation you've provided - your systematic approach to testing different configurations, storage types, RAM configurations, and stress testing shows exceptional thoroughness in isolating these problems.

I understand how frustrating this must be, especially dealing with multiple interconnected issues: the original freezing/buzzing sounds in games, the peripherals losing power during Premiere Pro imports, and the Marvel Rivals animation issues. It's encouraging to hear that the latest driver update (32.0.101.7026) has resolved the Marvel Rivals problem, but I recognize that the Premiere Pro issue persists and is significantly impacting your workflow.

Your testing methodology has provided valuable insights, particularly the observation that the issue occurs with SSD installations but not HDD for Premiere Pro, and the RAM configuration differences affecting the Marvel Rivals animations. The fact that stress testing tools like FurMark, Unigine Heaven, and Cinebench run without issues suggests this may be related to specific software interactions rather than general hardware stability.

To better assist you with these driver-specific compatibility issues, I need to gather some additional information:

What version of Premiere Pro are you currently using, and have you tried disabling hardware acceleration in the Premiere Pro settings?
Which specific video formats/codecs are you importing when the peripheral issue occurs (H.264, H.265, ProRes, etc.)?
Does the peripheral power loss happen instantly upon starting the import or after a certain duration?
You mentioned the issue started around August 16th - did you install any Windows updates, software, or make system changes around that time?
Since you mentioned fTPM errors, have you tried disabling TPM entirely to see if it affects the issue?

If possible, could you provide a short video clip showing the peripheral power loss occurring during a Premiere Pro import? This visual documentation would be extremely helpful for our engineering analysis.

For faster communication and to discuss these technical details more efficiently, I'm available for a phone call. Please let me know a convenient time for you, and I'll ensure we connect promptly to dive deeper into these issues and work toward a comprehensive solution.

Your detailed documentation will be invaluable for our investigation, and I'm committed to helping resolve these compatibility concerns with your Arc A750 LE.

Best regards,

Dean R.

Intel Customer Support Technician

CapTainN · ‎09-01-2025

Hello,

Thank you again for taking the time to help me troubleshoot this issue. I really appreciate it.

I also contacted the Marvel Rivals dev team before and shared all the details, so if the issue was game-related, they could address it on their side. Since the recent game update and the latest Intel driver, the Marvel Rivals animation that was causing peripherals to lose power seems to be resolved.

Now, about your questions: If the original issue was triggered by something installed around August 16th, I’ve now done a fresh installation of genuine Windows a few times already, so it’s unlikely to be relevant anymore.

Regarding Premiere Pro, I’m currently using version 25.2.3 (Build 4). Before disabling fTPM, I tried disabling hardware-accelerated encoding/decoding on media, because in Project Settings → General → Mercury Playback Engine GPU Acceleration (OpenCL), the option is locked and cannot be changed. However, disabling encoding/decoding alone did not fix the problem.

After disabling fTPM, importing standard videos (H.264), PNG/JPG images, and audio files no longer causes my peripherals to lose power. However, I discovered that animated WebP files (similar to GIFs) still trigger the peripheral power loss instantly, while still image WebP files import without issues.

At this point, it seems that either the Marvel update, the Intel driver update, or disabling fTPM resolved the majority of the issue, but the animated WebP problem remains. I wanted to make sure you have all the details I gathered.

Additionally, I’m not sure why this started happening suddenly. I’ve been using this Arc A750 LE GPU for about two years without issues with the latest driver versions. The freezing and buzzing sound problems began in the last 2–3 months, and new drivers used to give me lower FPS on games. I solved that issue by sticking to the older stable driver version 6734. Here’s an FPS comparison I did a month ago:

NFS Unbound (Ultra) → 6734: ~60 FPS (smooth) | 6987: 30–38 FPS (laggy)
Marvel Rivals → 6734: 100+ FPS minimum | 6987: 30–60 FPS + random 8–10s freezes (Per game session)

However, the new peripheral power-loss problem that began around August 16th has been much more disruptive. Neither my stable driver nor the latest drivers helped until version 32.0.101.7026.

My questions now:

Premiere Pro seems to work for now, and I only tested h.264, PNG, JPG, and MP3, finding an issue with animated WebP. What if I encounter similar issues with other formats in the future while importing? For now, should I just avoid animated WebP files? When is this expected to be fixed?
Since the latest drivers previously caused game freezes, even including the one I'm using currently, how can I prevent this from happening again if a new driver causes similar issues?

Thanks again for your support.

DeancR_Intel · ‎09-01-2025

Hi CapTainN,

Thank you for the comprehensive update and for your continued patience in working through these complex issues. I'm pleased to hear that the combination of the latest driver (32.0.101.7026), Marvel Rivals game update, and disabling fTPM has resolved most of the peripheral power loss problems you were experiencing.

Your detailed testing has provided valuable insights, particularly the discovery that animated WebP files still trigger the peripheral power loss while static WebP files import without issues. This specific behavior pattern is very helpful for our investigation.

Before I proceed with the internal investigation, I need to gather some additional documentation to ensure we have complete information for analysis:

Could you please provide a System Support Utility (SSU) report? This will give us detailed information about your current system configuration and driver status.
If possible, could you provide a short video clip or photo showing the peripheral power loss occurring when importing animated WebP files in Premiere Pro? This visual documentation would be extremely helpful for our engineering analysis.

Regarding your questions about animated WebP compatibility and driver stability concerns, I will address these thoroughly once I have the additional documentation and can proceed with the investigation.

For now, I would recommend continuing to avoid animated WebP files as a temporary workaround while we work on understanding this specific compatibility issue.

Thank you for your thorough documentation and patience. Once I receive the SSU report and visual evidence, I'll be able to investigate these compatibility concerns more effectively.

Best regards,

Dean R.

Intel Customer Support Technician

DeancR_Intel · ‎09-03-2025

Hi CapTainN,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

CapTainN · ‎09-04-2025

Hello,

Sorry for the late response. Here is the SSU report and the video footage you requested. Please note that the video was recorded about a month ago. At that time, the Marvel Rivals devs also asked me for footage, so I created the video then. I’m sharing it now so you can better understand the issue occurring in Premiere Pro.

All this time in Premiere Pro, when I import something, the peripherals don’t cut off instantly. After the import, it usually takes a few seconds before the issue occurs. Sometimes, it can happen after 2–3 imports, but it's rare. As I mentioned before, after tweaking the BIOS by changing PCIe from Auto to Gen 3 and disabling fTPM, right now only the WebP format is causing this problem. So far, I can import both videos and images without issues (last time I checked).

I also recently experienced peripheral power loss again while playing Marvel Rivals. This time it wasn’t triggered by watching a character animation. Instead, it happened during an ongoing match. I was playing normally with my friends when suddenly all of my peripherals lost power, my monitor went black, and I couldn’t hear my teammates. I had to force shut down my PC and boot it up again.

After restarting, I tried one more game session with them. That time, the issue did not occur. It’s worth noting that when I mentioned the “ongoing match,” it was on a completely new map where the peripheral loss happened. In the second session, I didn’t get that map, so I’m not sure if this is map-specific or not.

Since my last reply, this peripheral power loss has only occurred once while playing Marvel Rivals, and I’ve been avoiding using Premiere Pro for now. However, it’s not possible for me to avoid it forever, so I really hope we can find a solution for this issue.

For everyday use like browsing, watching series/movies, the PC runs fine, but I’m concerned the problem will return if I launch games like Marvel Rivals or Premiere Pro again. Also, in other games, I still get random freezes and a sudden buzzing sound in per gaming session. I’m not sure whether this is a GPU hardware issue or a driver issue. There is no physical damage in any components including my GPU.

Thank you for your support, and I look forward to your guidance.

Here is the video - https://drive.google.com/file/d/1Unas1Qa566zYxnv9zj-_6EYxU7iQbDMx/view?usp=sharing

DeancR_Intel · ‎09-04-2025

Hi CapTainN,

Thank you for providing the SSU report and the detailed video footage. I appreciate your patience and the comprehensive documentation you've shared throughout this troubleshooting process.

After reviewing your case details, I can see that you're experiencing complex issues with your Intel Arc A750 LE that manifest in specific scenarios - particularly with Premiere Pro imports (especially animated WebP files) and occasionally during Marvel Rivals gameplay. Your systematic testing approach has been invaluable in isolating these issues.

The fact that:

Stress tests like FurMark run without issues (consistent load)
Problems occur during specific software operations (variable/spike loads)
fTPM errors appear in BIOS after power loss events
Issues are resolved temporarily by BIOS changes (PCIe Gen 3, fTPM disable)
Animated WebP files still trigger peripheral power loss while static WebP files work fine

This pattern provides valuable insights into the specific nature of these compatibility issues.

I will be checking this case internally with our engineering team to analyze the driver interactions with Premiere Pro and the animated WebP compatibility issue. The video footage and SSU report you've provided will be crucial for this investigation.

I'll get back to you soon once I have more information from our internal analysis.

In the meantime, please continue avoiding animated WebP files in Premiere Pro as a temporary workaround.

Best regards,

Dean R.

Intel Customer Support Technician

CapTainN · ‎09-05-2025

I have been avoiding Premiere Pro and Marvel Rivals for a while, so I wanted to play Wuthering Waves since I had some free time today. Within the first minute of gameplay, my PC froze as usual, produced the same buzzing/robotic sound I mentioned earlier, and then recovered.

After about 5 minutes, I moved to a new location and then changed some graphics settings, specifically enabling XeSS (Ultra Quality preset). I used to play this game on Ultra settings before without any issues. As soon as I resumed the game, all peripherals instantly lost power, while system fans and LEDs remained on, exactly like the Premiere Pro issue.

Here’s what I tested afterward:
1. Disabling XeSS and Frame Generation → peripherals still lost power instantly.
2. Lowering preset to Ultra Performance → same issue occurred.
3. Event Viewer shows no errors or warnings at the time of the cutoff.

For reference, I’m still running in Gen 3 mode, and have already disabled fTPM as discussed earlier.

At this point, I’m starting to believe my GPU may actually be faulty because other Arc A750 users do not have the same issue. Do you recommend I request an RMA/replacement?