Burnout Paradise Remastered - Crash issue - Arc a770m on Intel NUC 12 Enthusiast

[PeterBoard]

The game Burnout Paradise Remastered by EA Games / Criterion crashes during the playing of the introduction video (after selecting Enter Paradise City). You can grab the game off the EA.

I have an Intel Nuc 12 Enthusiast mini pc that has an Arc a770m graphics card, 32gb ram, 1tb m.2 storage. I am running Windows 11 23H2.

Driver: 31.0.101.5333 (latest WHQL from Intel)

Application Name: Burnout Paradise Remastered
Store: EA Windows Store App
SSU Report: Attached to this post

Steps to produce the error: Just launch the game, select Enter Paradise City, the introduction video starts, but then freezes and the game crashes out

Windows Event log - EventID 1000
Faulting application name: BurnoutPR.exe, version: 1.0.0.0, time stamp: 0x5b365b73
Faulting module name: BurnoutPR.exe, version: 1.0.0.0, time stamp: 0x5b365b73
Exception code: 0xc0000005
Fault offset: 0x0602436e
Faulting process id: 0x0x54EC
Faulting application start time: 0x0x1DA78C4B57AEA31
Faulting application path: C:\Program Files\EA Games\BurnoutPR\BurnoutPR.exe
Faulting module path: C:\Program Files\EA Games\BurnoutPR\BurnoutPR.exe
Report Id: 714af75f-f3db-4c39-ae72-c4104b603107
Faulting package full name:
Faulting package-relative application ID:

Windows Event Log - EventID 1001

Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: BurnoutPR.exe
P2: 1.0.0.0
P3: 5b365b73
P4: StackHash_2beb
P5: 0.0.0.0
P6: 00000000
P7: PCH_49_FROM_ntdll+0x00076D2C
P8: c0000005
P9: 00000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b2f8956a-6bd2-405b-a63f-578368ab9480.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.95e70254-b018-456c-8a8e-f0490d784b29.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BurnoutPR.exe_472940c7ffcdf970a93258a21ac08b78f8407c4d_cd5f6e4c_cab_45388ba2-35c1-49a1-b74b-85dca8cfc88e\WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240311_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5b559199-1938-445d-ad5e-353d86eac548.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BurnoutPR.exe_472940c7ffcdf970a93258a21ac08b78f8407c4d_cd5f6e4c_cab_45388ba2-35c1-49a1-b74b-85dca8cfc88e\WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4c5e78d9-7081-443b-858c-c090f0f147eb.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fe3a06f9-12c9-450e-840b-ce2fab1991fa.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fd6f1b6e-ed6c-4cb2-82e5-d39e132226dc.tmp.txt
\\?\C:\Users\p_boa\AppData\Local\Temp\WER.1e84aa1e-715b-4cde-a3b4-af7c408e92ba.tmp.appcompat.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.590b1bc8-b871-4677-b7a2-913a819bbd15.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BurnoutPR.exe_472940c7ffcdf970a93258a21ac08b78f8407c4d_cd5f6e4c_cab_45388ba2-35c1-49a1-b74b-85dca8cfc88e

Analysis symbol:
Rechecking for solution: 0
Report Id: c045fae2-4c53-4ef7-932a-8049ec15145c
Report Status: 4
Hashed bucket:
Cab Guid: 0

[PeterBoard · Accepted solution]

So i worked out that having HDR enabled in Windows 11 display settings causes the crash for some reason. If you turn off HDR, so going back to SDR for colour space, the video played at the introduction works fine and the game no longer crashes.

Just disabling AutoHDR per game doesn't seem to fix it, you have to disable HDR mode in the display settings.

Not sure if that's an Intel driver bug or a game bug that EA need to resolve with Burnout Paradise Remastered.

The older Burnout Paradise Directx 9 version would play the Video with HDR mode, but would crash just after when trying to make the drivers license after the introduction video.

Anyway, there's a workaround for anyone that wants to know