COD MWZ BSOD

[evening]

Hello, during gameplay of MWZ system randomly stops at a random frame and after 5 or 6 seconds I get a BSOD message of VIDEO_TDR_FAILURE and a note below saying it has to do something with igdkmdnd64.sys, which is driver I believe. So far my solutions didn't work I was using latest drivers but to confirm it I deleted drivers with DDU and redownloaded latest drivers again, which is 32.0.101.6790 WHQL. 

My system config is

ASUS TUF GAMING B650M-E WIFI (BIOS is up to date ver. 3222)

B580

R5 9600x

32Gb of DDR5 RAM

650W PSU

game is running on XPG S70 SSD and I am using adequate CPU cooling too so I don't think it's a problem with my system.

This only happens at this game I play old COD's too like BO1, BO2 and BO3 and New games Like TLOU2 Remastered and GTA V enhanced if that counts I have never had a crash playing those.

[JedG_Intel]

Hello evening,

I'm sorry to hear about the issues that you encounter while paying. To assist you effectively, please share the information below.

1. Could you please confirm if "MWZ" and "BO1" refer to Modern Warfare Zombies and Call of Duty: Black Ops, respectively?

2. Was this functioning correctly previously?

3. Which digital game distribution platform are you utilizing to play the game (e.g., Steam, Epic Games)?

4. Does the issue occur immediately upon launching the game?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[evening]

Hello,

1. Yes MWZ is Modern Wardare Zombies and BO1 is Black Ops.

2. I only did run it on latest driver update (32.0.101.6790 WHQL) because I downloaded the game not more than a week ago, so I don't have knowledge of how it runs on older drivers.

3. It's Xbox/Microsoft Store.

4. No. As I said it's random. I've seen it happen 15 minutes into match sometimes 20min other times 30min.. I've had more than 10 bsod's in 2 days

[evening]

hello, a little update. I MAY have solved this problem. After testing EXPO on/off, PBO On/off, disabling integrated graphics to see if they conflict, problem still occured. What did work is reducing GPU Frequency from 2850Mhz (which is stock I think because I never did a manual overclock?) to 2650Mhz. After testing 3 matches which makes around 2 hours of gameplay. I didn't experience a crash. Even though I lose around 10fps on avg. I'd rather play likes to avoid random crashes. But I will keep using 2850Mhz on other games because they work properly so far..

[JedG_Intel]

Hello evening,

I am pleased to hear that reducing the GPU frequency to 2650MHz has resolved the immediate concerns. However, since there remains an issue with the default frequency of 2850MHz, we would like to conduct further investigation. Kindly provide the additional information requested below.

1. Crash dump

2. Event viewer logs

3. Exact game settings that you are running (in case we need to replicate the issue)

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[evening]

Hello, here are my files.

[JedG_Intel]

Hello evening,

This additional information is really helpful. I'll be investigating this issue and I'll get back to you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello evening,

I'm writing to confirm some information that will help with the investigation that we're currently conducting. Please see below.

1. What is the make, model, and wattage of the system's power supply?

2. Kindly confirm if you are playing Call of Duty®: Modern Warfare® III - Standard Edition?

3. Were you able to play the game before, or has the issue been present from the start?

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[evening]

Hello again Jed,

1.It is a 650w PSU, Corsair CX650.

2. I am on MW3 standard edition.

3. Issue has been present since the first game I've played.

[JedG_Intel]

Hello evening,

I really appreciate this from you. We'll further investigate and include this information in our analysis.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi evening,

After investigating, we were able to identify the issue and we're actively working to resolve it. We will provide an update as soon as it is available.

Thank you for your patience.

Best regards,

Jed G.

Intel Customer Support Technician

[evening]

Thanks for acknowledging the issue and working to fix it, will wait for further updates.

[JedG_Intel]

Hello evening,

After our investigation, we recommend that you download and install our latest graphics driver version 32.0.101.6795 and wait for the shaders pre-loading to complete. We tested this driver for approximately 40 minutes and did not encounter any issues.

Before installing the graphics driver, ensure a clean installation using DDU. If the issue persists, please inform us of the outcome.

Best regards

Jed G.

Intel Customer Support Technician

[evening]

Hi,

I performed a clean installation of the latest driver (32.0.101.6795), and waited for shader preloading to complete. But seems nothing has changed game crashed again with same error at around 30 minutes of gameplay. 

And to add, around a few days ago I tried an old driver (32.0.101.6559), I tested it around for 1 hour and didn't have this error occur. I am certain that it wouldn't go that long without a crash on latest drivers.

Another thing I want to add, I previously mentioned that decreasing from 2850MHz to 2650MHz seems to have solved to issue but it wasn't correct, after I made that post few days later it crashed with downclocked settings. But it sure seems to delay it, normally it can't past 45 minutes mark but with downlocked settings it seems to further extend it to around 2 and a half hours, maybe 3 hours at most.

[evening]

Hi Jed,

Following up on my last message. I have one more observation during the crashes in the demanding high-tier (red area on the map) of MWZ that I believe is very important:

FPS drops (from ~150 down to 80-100 FPS) in these high-zombie areas, and neither my GPU nor my CPU appears to be fully utilized.

My GPU utilization consistently drops to around 50% in these scenarios (it's not maxed out at 99-100% as a bottleneck would be).

My CPU utilization also remains low, around 50%, indicating it's not a CPU bottleneck either.

Both CPU and GPU temperatures remain well within limits.

I don't know how the test was conducted on your end or did you have the time to test out the more demanding areas but these are my observations about the demanding zones, which could be the reason for the TDR error.

Thank you again for looking into this.

[JedG_Intel]

Hello evening,

I sincerely appreciate your continued efforts, and I regret to hear that the issue persists on your end. The additional observations you have provided are valuable and will contribute meaningfully to our ongoing investigation. Given that the problem remains, we will conduct a more in-depth review. I will ensure to keep you updated at the earliest possible opportunity.

Best regards

Jed G.

Intel Customer Support Technician

[evening]

Hello Jed,

I wanted to provide an immediate and very positive update.

I installed the latest Intel Arc Graphics driver 32.0.101.6854 (Preview). After a clean DDU driver installation.

I played for over 3 hours continuously, and experienced absolutely no crashes or VIDEO_TDR_FAILURE BSODs. The game remained completely stable throughout the entire test. This driver appears to have fully resolved the persistent crashing issue.

Further Observation Regarding Performance Optimization: While the critical stability issue is now resolved, I've noticed that in high-demand areas, my GPU utilization still doesn't consistently reach its full potential, often hovering around 50-60% even when performance could be higher. Further optimization work may still be beneficial to fully utilize the B580.

Thank you so much for your team's hard work, the ongoing investigation, and the excellent support.

I will continue to monitor stability, but for now, it looks like the crashing problem is solved.

Best regards.

[evening]

Hello again,

After my test and the post I saw the full release of the driver (32.0.101.6874), it must've released while I was busy testing the preview.

Once again I switched to it with clean DDU installation and everything seems fine, crashes don't occur however utilization problems are there, while this isn't a game-breaking problem for me, it does suggest that further optimization would still be beneficial to fully utilize the B580's capabilities.. But my main problem is gone so I am totally happy and impressed.

Once again, thank you for all your hard work and support in addressing this major problem.

[JedG_Intel]

Hello evening,

Thank you for testing the latest driver and confirming that everything is functioning as expected. Please be assured that we remain committed to continuously enhancing the performance of our graphics cards.

As the initial concern was addressed, I will proceed with closing this inquiry. If you have other questions or concerns, please submit a new question as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician