COD MWZ BSOD

[evening]

Hello, during gameplay of MWZ system randomly stops at a random frame and after 5 or 6 seconds I get a BSOD message of VIDEO_TDR_FAILURE and a note below saying it has to do something with igdkmdnd64.sys, which is driver I believe. So far my solutions didn't work I was using latest drivers but to confirm it I deleted drivers with DDU and redownloaded latest drivers again, which is 32.0.101.6790 WHQL. 

My system config is

ASUS TUF GAMING B650M-E WIFI (BIOS is up to date ver. 3222)

B580

R5 9600x

32Gb of DDR5 RAM

650W PSU

game is running on XPG S70 SSD and I am using adequate CPU cooling too so I don't think it's a problem with my system.

This only happens at this game I play old COD's too like BO1, BO2 and BO3 and New games Like TLOU2 Remastered and GTA V enhanced if that counts I have never had a crash playing those.

[JedG_Intel]

Hello evening,

I'm sorry to hear about the issues that you encounter while paying. To assist you effectively, please share the information below.

1. Could you please confirm if "MWZ" and "BO1" refer to Modern Warfare Zombies and Call of Duty: Black Ops, respectively?

2. Was this functioning correctly previously?

3. Which digital game distribution platform are you utilizing to play the game (e.g., Steam, Epic Games)?

4. Does the issue occur immediately upon launching the game?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[evening]

Hello,

1. Yes MWZ is Modern Wardare Zombies and BO1 is Black Ops.

2. I only did run it on latest driver update (32.0.101.6790 WHQL) because I downloaded the game not more than a week ago, so I don't have knowledge of how it runs on older drivers.

3. It's Xbox/Microsoft Store.

4. No. As I said it's random. I've seen it happen 15 minutes into match sometimes 20min other times 30min.. I've had more than 10 bsod's in 2 days

[evening]

hello, a little update. I MAY have solved this problem. After testing EXPO on/off, PBO On/off, disabling integrated graphics to see if they conflict, problem still occured. What did work is reducing GPU Frequency from 2850Mhz (which is stock I think because I never did a manual overclock?) to 2650Mhz. After testing 3 matches which makes around 2 hours of gameplay. I didn't experience a crash. Even though I lose around 10fps on avg. I'd rather play likes to avoid random crashes. But I will keep using 2850Mhz on other games because they work properly so far..

[JedG_Intel]

Hello evening,

I am pleased to hear that reducing the GPU frequency to 2650MHz has resolved the immediate concerns. However, since there remains an issue with the default frequency of 2850MHz, we would like to conduct further investigation. Kindly provide the additional information requested below.

1. Crash dump

2. Event viewer logs

3. Exact game settings that you are running (in case we need to replicate the issue)

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[evening]

Hello, here are my files.

[JedG_Intel]

Hello evening,

This additional information is really helpful. I'll be investigating this issue and I'll get back to you as soon as possible.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello evening,

I'm writing to confirm some information that will help with the investigation that we're currently conducting. Please see below.

1. What is the make, model, and wattage of the system's power supply?

2. Kindly confirm if you are playing Call of Duty®: Modern Warfare® III - Standard Edition?

3. Were you able to play the game before, or has the issue been present from the start?

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[evening]

Hello again Jed,

1.It is a 650w PSU, Corsair CX650.

2. I am on MW3 standard edition.

3. Issue has been present since the first game I've played.

[JedG_Intel]

Hello evening,

I really appreciate this from you. We'll further investigate and include this information in our analysis.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi evening,

After investigating, we were able to identify the issue and we're actively working to resolve it. We will provide an update as soon as it is available.

Thank you for your patience.

Best regards,

Jed G.

Intel Customer Support Technician

[evening]

Thanks for acknowledging the issue and working to fix it, will wait for further updates.