Can't update drivers with the graphics software

[Ryan__0]

I have an B580 limited edition launch version and I can't update the drivers with the graphics control software. It says graphics drivers ready to be installed but when i try to update the drivers it brings up the thing that says install now or later and when I click on now it closes the little window and then does nothing.

The only way to update the drivers is to go to the driver website everytime. I've had this issue since getting this gpu.

Also if I try to view release notes for the drivers, a window pops up saying we couldn't create the data directory and the window for the release notes is empty.

 

[JedG_Intel]

Hello Ryan__0,

Thank you for posting on Intel Community Forum.

It appears that you are encountering issues with the Intel Graphics Software when updating the graphics driver. To help you effectively, please share the information below.

1. Could you please confirm the version of the driver currently installed?

2. Have you undertaken any troubleshooting steps thus far?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[Ryan__0]

Hi thank you for the response 

I am on the latest version of the driver which is 32.0.101.6881

I am sorry but do not know what troubleshooting steps I should take. The only thing I have done is when installing new drivers using the .exe from the intel website I've selected clean installation.

[JedG_Intel · Accepted solution]

Hello Ryan__0,

Thank you for sharing this information

To further troubleshoot the issue, please try to follow the steps below.

1. Uninstall the current driver being used. Kindly use DDU

2. Download the latest driver version 32.0.101.6881

3. Make sure to perform a clean Installation

If the same issue persists, please generate System Support Utility report for me to investigate further.

Best regards

Jed G.

Intel Customer Support Technician

[Ryan__0]

Thank you so much for the help

After using DDU I installed the before latest driver to see if I was able to update it from the graphics software and I was able to so now everything is all fixed 

Thank you

[RandyT_Intel]

Hello Ryan__0,

Thank you for the update I'm glad to hear everything is now working properly after reinstalling the driver!

As the issue has been resolved, I’ll go ahead and close this thread. If you encounter any issues in the future or need further assistance, please don’t hesitate to submit a new support ticket we’ll be happy to help.

Have a great day!

Best regards

Randy T.

Intel Customer Support Technician