Cannot use Arc Control camera's, "The camera is currently in use"

[TheWonderfulPie]

I'm on the latest 4369, and since I installed this driver, I cannot use Intel's Virtual Camera. As soon as I do anything in the Camera tab, I'm having the "The camera is currently in use" error, as well as the "An error occurred while trying to modify (whatever I do in the Camera tab, like changing source)"

I already just did a DDU, and please do not tell me to get out of Windows Insider, first I'm already in the queue to get out of it, and other people being on the stable release are getting this issue as well. I am absolutely sick of all the errors and issues I'm having with my Arc since I have it, I just want to use it without having to mind what to do to fix this or that issue

I have linked a SSU

[MattBartoe]

It looks like this issue is resolved for me now in the latest version. Are others seeing the same? Thanks in advance for the fix.

[Kingston_]

I only downloaded the software yesterday and I’m experiencing this challenge. What is the version of your software? Mine is v. 1.69.5033.3

[MattBartoe]

Ok.  That's the difference.  I previously was on the 4369 version, but I recently used the Intel Driver & Support assistant to check for updated drivers and I guess it rolled this driver version back to 31.0.101.4255 (release date: 3/16/2023).  That is the driver version reported in the ARC Control app for me now.  I didn't look at the version before posting.  Maybe the 4369 version was pulled.

[jola]

I still have the same problem as @Leviathan12052003  with "Camera is currently being used by another app".

Driver version 31.0.101.4255 with release date 2023-03-16, which is a long time ago. I have a Lenovo X1, so Lenovo probably delays the release of new driver versions.

@MattBartoe : In which version was the problem resolved for you?

[Leviathan12052003]

@MattBartoe 

@jola 

@Kingston_ 

I still have the issue "Camera is currently being used by another app" 

This was the problem with driver version 4502 and I just updated to Beta version 4514 

No resolution of the issue. No idea how to fix it.

[RebelAlliance]

This was working for a while but now broken again.  I am on version 31.0.101.4502, released 6/15/2023.  I have NVIDIA on another computer and it works flawlessly every time.  Sad to see myself here on the forum again begging Intel to fix the issue once and for all.  I will avoid all Intel graphics cards as much as possible in the future.

[Hugo_Intel]

Hello everyone, @TheWonderfulPie

We understand that some users were still experiencing this issue with Arc Control resulting in "the camera is currently in use " error so after working on it we want to let you know that a new fix has been released in the new driver version 31.0.101.4644 that bundles with a new Arc Control version 1.71.5235.2. Please update to the new driver and let us know if you still experience the same problem or if it gets resolved.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[MattBartoe]

Thanks. The problem has been resolved for me in the 4644 version.

[Pob]

Background Replacement is a problem for me and the latest updare hasn't fixed this.

I still get the Camera is currently being used by another app" when choosing Background Replacement.

Remove Background, Background Blur and Lighting Adjustment are working OK, but I don't think they were ever not working.

[Hugo_Intel]

Hello Pob

This thread will now be closed, however, if you are still experiencing issues with "background replacement" only within the virtual camera settings, open a new thread so we can further assist with that issue specifically.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello Pob

This issue as originally posted by the thread owner, the virtual camera could not be turned on at all regardless of the effect setting being used resulting in the error "The camera is currently in use", Are you able to enable the virtual camera with any other effect setting besides "Background Replacement" or are you not able to enable virtual camera at all?

I would also recommend that you uninstall previous drivers using Display Driver Uninstaller and while in safe mode update to the 4644 version.

Best Regards,

Hugo O

Intel Customer Support Technician.

[Pob]

Just to confirm, I ran DDU and installed the latest (4669) drivers and the problems I had with background replacement are fixed.

[Hugo_Intel]

Hello @TheWonderfulPie

Have you had the chance to test our latest driver update? Please let us know if you still experience this issue or if you experience any behavior similar to the one described by @Pob. We would really appreciate your feedback.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello @TheWonderfulPie

As mentioned in our previous post this issue should have been resolved in our latest driver 31.0.101.4644 which includes a few fixes for the Virtual Camera feature. Since there are no further questions we will be closing the thread but feel free to open a new topic if you need further assistance.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Masta_M]

Today this same problem.

[psiho051]

I have the same problem on the latest version. The laptop is an acer predator 18

[Koen1982]

The problem is still not resolved in 31.0.101.4900 for me even after DDU

[tokuro]

i am on the latest driver, 4952, and it is not working.  this is the first time i installed the driver on this machine.  I have A770 16GB card from sparkle.

[Anno]

The problem is still not resolved with 4952 for me as well. For me it looks like if webex is started before arc, it is not working. Otherwise fine in most cases. However, not stable enough for a whole day. Camera could even disappear after a few hours. Re-plugging does not solve the problem in this case.

[tokuro]

Just installed 4953.  still broken.

[psiho051]

I don't understand how this company is where it is with characters like this who are not able to solve the camera problem for months