Chrome shows a white screen for a few seconds on Windows before loading. A380

[JohanLee998]

System configuration: Windows 11 26100.3194.

CPU: 9700X

When using the ARC A380, as soon as I open Chrome or Brave browsers, the application interface will display a full white screen for a few seconds before loading normally. I have tested this with the A380, A750, and DG1, and they all exhibit the same issue. However, using an Nvidia RTX 4060 with the same configuration does not have this problem.

[DhannielM_Intel]

Hello JohanLee998,

Thank you for your post. To assist you more effectively, I have a few questions that will help me identify the most appropriate solution for your concern. Please take a moment to review the questions below:

• What is the current driver version you have installed for the A380?
• Have you tried uninstalling your Nvidia driver using Display Driver Uninstaller (DDU)?
• What graphics driver version did you use for the A750 and DG1?
• Have you tested other graphics driver versions for all the Intel GPUs you have used?
• Have you tried disabling Hardware Acceleration in your browsers for testing purposes?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JohanLee998]

Tanks for your reply.

Sorry, I’m currently unable to install Intel® System Support Utility to provide system information, as the machine has been handed over to a friend. However, I can provide the detailed system information.

CPU: AMD Ryzen 9700X

DRAM: Crucial DDR5 16G 6000MHz x 2

SSD:Crucial T3

Motherbord: Gigabyte B650M AORUS ELITE AX

BIOS:AGESA 1.2.0.2b

VGA Driver version: gfx_win_101.6559

Before testing the Intel graphics card, I used DDU to uninstall the Nvidia drivers as well as the drivers for the iGPU on the 9700X.

The issue has been resolved by installing an older version of the driver. After installing the gfx_win_101.4369.exe, the problem no longer occurred with the A380, DG1, or A750.

[DhannielM_Intel]

Hello JohanLee998,

Thank you for your prompt response. I'm glad to hear that rolling back to version 101.4369 resolved the issue. However, I'm curious about a few more details, particularly why the latest driver causes the issue while an older version resolves it. Could you please answer the remaining questions above that haven't been addressed?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JohanLee998]

OK.

• What is the current driver version you have installed for the A380?
  gfx_win_101.6559
• Have you tried uninstalling your Nvidia driver using Display Driver Uninstaller (DDU)?
  Yes
• What graphics driver version did you use for the A750 and DG1?
  101.6559
• Have you tested other graphics driver versions for all the Intel GPUs you have used?
  Yes, I only tried 101.4369, and it resolved the issue.(That was the oldest version I could find on the graphics card manufacturer's website.)
• Have you tried disabling Hardware Acceleration in your browsers for testing purposes?
  I’ve tried disabling hardware acceleration, and that also resolves the issue. 

I found that this issue doesn’t only affect the browser, but also any components using web technologies, such as Windows widgets, VSCode, etc. Even the Windows Snipping Tool would take at least 5 seconds to appear after pressing the shortcut. However, all these issues were resolved after rolling back to version 101.4369.

[JohanLee998]

When opening Chrome, the application initially appears blank with a white screen. However, if you move the mouse cursor to where the address bar should be, it changes to the text selection cursor. You can also click the top-right corner to close Chrome before it fully loads.

[DhannielM_Intel · Accepted solution]

Hello JohanLee998,

Thank you for your prompt response. The issue you're experiencing is indeed unusual. However, I've noticed that a similar concern has been raised within the community. Upon investigation, I found that our team is actively working on a solution, and a fix should be available soon. But let me still check this internally.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello JohanLee998,

Thank you for your patience. I'm pleased to inform you that a solution for the application slowdown issue has been implemented in the latest driver version 32.0.101.6632. Please update to this version and ensure you select the "Clean Installation" option during the process. This should help resolve the performance issues you're experiencing.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello JohanLee998,

I wanted to check if you've had a chance to review my previous response. Our investigation indicates that the latest driver update (version 32.0.101.6632) includes a fix for this issue. Please update your driver to the latest version and ensure you select the "Clean Installation" option during the installation process.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[JohanLee998]

I tried the latest driver, and the issue has been resolved. Both the browser and screenshot tool have returned to normal. Applause for the efforts of the driver team.

[DhannielM_Intel]

Hi JohanLee998,

I'm pleased to hear that your issue has been resolved, and I appreciate your kind words. I will now close this inquiry. If you need any further information, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician