Coral Island textures messed up 155H

[UCFKnight71]

When I try to play Coral Island on my MSI Claw with the Intel 155H, the textures and reflections are all messed up. I'm on the latest Intel drivers, and the game looks and works fine on my desktop pc and Steam Deck.

[Earl_Intel]

Hi UCFKnight71,

Thank you for posting in the communities!

I was able to research your concern, upon checking, Intel is aware of reports regarding issues with the performance and performance profiles of the MSI Claw*. We are working closely with MSI to improve the gaming experience.

In the meantime, please:

Update your BIOS to the latest version available. Contact MSI Support for instructions on this procedure.

Install Intel® Arc™ Graphics Driver 31.0.101.5444 or newer. Find recommendations to prevent Windows Update driver rollbacks.

Set the user scenario in MSI Center M to Balanced Mode and Enable Over Boost with the toggle selector (upper right corner) to enable optimized in-game performance. The Over Boost feature requires BIOS 108 or newer and a system restart when toggled. It is also suggested to have the OS in balanced mode while gaming.

You can also try reinstalling the game for testing.

Let me know if there will be improvements on the issue.

Best regards,

Earl E.

Intel Customer Support Technician

[Mike_Intel]

Hi UCFKnight71,

I hope this message finds you well. 

I am just making a follow up to check if you were able to review our last post.

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[UCFKnight71]

Hello,

Yes, I did all of those things, but the game still has the graphical issues and is unplayable. Is Intel aware of an issue with this game? Would love to play it on my handheld.

[Earl_Intel]

Hi UCFKnight71,

Thank you for sharing this update with me.

I'll take a note on that, no worries, I will further investigate on this internally and provide you an update as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi UCFKnight71,

Thanks for patiently waiting.

Since the Intel 155H is an integrated GPU, high settings might lead to issues, especially with textures and reflections. Try lowering the specific settings within the game:

• Texture Quality: Set it to low or medium.
• Reflection Quality: Reduce or turn off any advance reflection settings.
• Anti-Aliasing: Lower or disable anti-aliasing.
• Shadow Quality: Lower or disable shadows.

These changes will reduce the graphical load and might help alleviate the issue.

Lower the resolution within the game to see if that resolves the texture and reflection issues. Sometimes running at a lower resolution can improve performance.

Additionally, ensure that you're using the laptop's native screen resolution, as mismatched resolutions can cause graphical problems.

Let me know if the issue will still persist.

Best regards,

Earl E.

Intel Customer Support Technician

[UCFKnight71]

I tried all of the steps you suggested and the issue persists.  Here is a link to the game:

https://blog.stairwaygames.com/coral-island

I have no problem playing this game on my PC or on my Steam Deck.  The hardware in the MSI Claw is more than powerful enough to run this game.  I really think it is an Intel driver compatibility issue, so there is nothing that can be done on my end to fix this.  This is a really popular game, one that is even available on Microsoft Game Pass, though I play it through Steam.  It would be nice to have this working.

Could you please look into the issue with this specific game, rather than suggest generic solutions?  I do appreciate the quick responses, but sometime they seem AI generated.  For example, you suggest lowering the resolution but then instruct me to be sure to use my device's native resolution.  Which one is it? I tried both. Also, you refer to my device as a "laptop," but it is a handheld.

[Earl_Intel]

Hello UCFKnight71,

I apologize for the confusion; I was referring to the screen of the MSI Claw console.

Thanks for trying out the troubleshooting, but since the issue still persists, it may be due to the limitations of MSI Claw, have you tried contacting your OEM (MSI Support) for further assistance regarding the issue?

Best regards,

Earl E.

Intel Customer Support Technician

[UCFKnight71]

Hello,

It is not due to limitations of the MSI Claw.  The MSI Claw plays way more advanced games than this.  The issue is compatibility with the Intel drivers, something MSI can't control or fix.  I'm disappointed that Intel won't even investigate this compatibility issue beyond just recommending basic, generic troubleshooting steps.

[Earl_Intel]

Hi UCFKnight71,

I deeply apologize for the inconvenience this may have cause you.

No worries, I will try to further investigate on this and look for a definitive solution regarding to the issue.

I share an update on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi UCFKnight71,

Upon carefully reviewing and investigating your concern, this issue should be address by MSI.

Kindly continue reaching out to MSI Support for further assistance regarding this matter.

Best regards,

Earl E.

Intel Customer Support Technician