Cyborg15 A12V

[Noywell]

Good day.

also encounter the same problem with my Cyborg 15 A12V. before my all my ragnarok online games working properly. but now i encounter crash of all my ragnarok games. alway crashing. i cant play. how to fix this kind of problem. thank you.

[DeancR_Intel]

Hi Noywell,

Thank you for contacting Intel Customer Support regarding the game crashes you're experiencing with Ragnarok Online on your MSI Cyborg 15 A12V laptop. I understand how frustrating it must be when games that previously worked properly are now consistently crashing and preventing you from playing.

I want to inform you that your MSI Cyborg 15 A12V is an OEM (Original Equipment Manufacturer) device. While I'll do my best to assist you with this Intel graphics-related issue, if our troubleshooting steps don't resolve the problem, you may need to contact MSI directly for additional support, as they may have specific optimizations or configurations for their laptop implementations.

Information Needed: To help me understand and resolve your Ragnarok Online crashing issue, I need to gather some specific information:

• When did the crashes start? You mentioned the games worked properly before, was there a specific event that coincided with when the crashes began (Windows update, driver update, new software installation)?
• What type of crashes are you experiencing? Do the games close to desktop, freeze completely, or show any error messages?
• Are you currently using the latest Intel graphics drivers? What version is currently installed on your system?
• Do other games work properly, or is this issue specific to Ragnarok Online games?

Phone Consultation Available: Given that game crashes can have multiple causes and require systematic troubleshooting, I'd like to offer you a phone consultation for faster communication and more efficient problem-solving.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Noywell,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[Noywell]

Hello good day

sorry for my late reply. thank you for your reply. this is what happen. when i encounter this problem.  when i update my msi center and windows update that is the time. that all my ragnarok games always crash. 

here is the link. so, you can watch the problem between disabling of intel (R) UHD Graphic.

Thank you. 

have a nice day.

https://drive.google.com/file/d/15wgqhGtP4EnH2NwDh23otZy72cEWg2WT/view?usp=drive_link

https://drive.google.com/file/d/1ngJKY9Y0Cwp9xa-HAtSG1v6E2KXxdtpz/view?usp=drive_link

[Noywell]

sorry, here is the second one link.

https://drive.google.com/file/d/1vckqxCfwfqXxU2sa1VAv9KbxLALIiHj6/view?usp=drive_link

[DeancR_Intel]

Hi Noywell, 

Thank you for your response and for providing the video links showing the Ragnarok Online crashing issue on your MSI Cyborg 15 A12V. I appreciate you taking the time to document the problem and demonstrate the difference between having Intel UHD Graphics enabled and disabled. 

Based on your explanation, it appears that the crashes started after updating MSI Center and Windows Update, which suggests that either a driver update or system configuration change may have caused the compatibility issue with Ragnarok Online games. 

To better diagnose this issue and provide you with an effective solution, I need some additional system information: 

1. Event Viewer Logs: 

• Press Windows Key + R, type eventvwr.msc and press Enter 
• Navigate to Windows Logs → Application 
• Look for Error entries around the time when Ragnarok crashes occur 
• Right-click on relevant error entries and select Copy → Copy Details as Text 
• Please paste these error details in your reply 

1. System Support Utility (SSU) Report: If you're comfortable generating a system report, please download and run the Intel System Support Utility: 

• Download from: https://www.intel.com/content/www/us/en/support/articles/000005511/processors.html 
• Run the utility and attach the generated report 

If you're not comfortable with SSU, please provide: 

• Current Intel Graphics Driver Version 
• Windows Version (Windows 10 or 11, and build number) 
• MSI Center Version that you updated to 

Questions: 

1. When you disable Intel UHD Graphics (as shown in your video), do the Ragnarok games work properly? 
2. Are you using both Intel integrated graphics and a discrete GPU (like NVIDIA) in your laptop? 
3. Do other games work fine, or is this issue specific to Ragnarok Online games? 

The Event Viewer logs will help us identify the exact cause of the crashes, and the system information will help determine if this is a driver compatibility issue that can be resolved. 

Thank you for your patience, and I look forward to helping you get your Ragnarok games working properly again. 

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi Noywell, 

I'm following up to find out if you experience any issues. I'm not able to get any response from you regarding the needed information. 

Best regards, 

Dean R. 

Intel Customer Support Technician