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3411 Discussions

DX12 UE5 games crashes when OBS is open with HAGS off

CarmiMori
Beginner
286 Views

Hello!
I've been testing settings for streaming to twitch and youtube and it seems that currently the only way to make the stream run smoothly is running with HAGS off, however, when I do that most of DX12 or Unreal Engine games crash when turning on streaming. When they open without OBS they also get really bad performance compared to HAGS on. What could be the cause for this?

Currently running on:

Windows 11 Pro 25H2

AMD Ryzen 7 5800XT

32GB Ram 3200mhz

Maxsun ARC B580  Milestone

500w Cougar PSU Bronze

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5 Replies
RandyT_Intel
Moderator
243 Views

Hi @CarmiMori

  

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

  

  • Please provide the SSU log report and share it here so I can review your system's configuration. 
  • Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
  • Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
  • Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
  • Additionally, you may follow this guide on how to report performance issues in the game. 

  

I look forward to your response and am committed to resolving your issue promptly. 

  

Best regards,  

  

Randy T.  

Intel Customer Support Technician  

 

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CarmiMori
Beginner
186 Views

Hello! Here's the SSU log I got yesterday, I now updated the graphics driver to the new version so that may be different. I get the games through steam, and had performed both a Windows reinstall and DDU uninstall before. I am very sorry but I couldn't get the screenshot of the error yet due to time constraints, but I do plan on updating this on the weekend with all of the settings on the games I had problems with (Stellar Blade, Tokyo Xtreme Racer and Silent Hill F). These are the current OBS settings, for streaming on Twitch:

CarmiMori_0-1760024192263.png

 

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CarmiMori
Beginner
138 Views

These are my settings for the games!
Tokyo Xtreme Racer:

CarmiMori_0-1760148909443.pngCarmiMori_1-1760148927671.png
Silent Hill F:

CarmiMori_2-1760149067470.png

CarmiMori_5-1760149113181.png

CarmiMori_7-1760149148513.png

Stellar Blade is on medium preset

All of them run flawleslly with HAGS on, but will stutter a lot on the stream and if HAGS is disabled they will crash whenever the stream goes live

 

 

 

 

 

 

 

 

 

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OliviaHazel_W
Beginner
233 Views

Hey!

HAGS (Hardware-Accelerated GPU Scheduling) changes how the GPU handles scheduling and memory transfers. It moves part of the work from the CPU to the GPU, which can reduce latency and improve performance — especially in DX12 and Unreal Engine titles.

However…

  • Intel Arc GPUs are very dependent on HAGS being enabled.
    The driver stack for Arc cards was designed around it. Turning HAGS off forces the GPU to fall back on legacy scheduling, which often breaks or destabilizes DX12 games and Unreal titles (hence your crashes and poor FPS).

  • OBS with HAGS on can introduce stuttering or frame pacing issues when using hardware encoders (like AV1 or HEVC), especially if you’re using multiple capture sources or browser-based overlays.

So you’re stuck between:

HAGS ON: Games run great, but streaming struggles.

  • HAGS OFF: Stream runs smooth, but games crash or lag badly.

Root Cause (in your setup)

In your case, the problem is a driver + encoder scheduling conflict between:

  • Intel’s Arc driver (which requires HAGS for stable DX12 behavior)

  • Windows’ GPU scheduling system

  • OBS’s hardware encoder pipeline

Basically, OBS and the game are “fighting” over GPU scheduling priority when HAGS is off — and when it’s on, the Arc driver handles it better for games, but the encoder timing gets messy.

🧩 Fixes and Workarounds

Try these in order — they’ve helped a lot of Arc streamers:

1. Keep HAGS ON

You really shouldn’t turn it off on Arc cards anymore. The performance and stability hit isn’t worth it. Instead, tweak OBS:

  • Go to Settings → Output → Streaming

    • Set Encoder to Intel AV1 (if Twitch supports it, or fallback to H.264 (QSV) for YouTube)

    • Set Preset to Performance or Quality Balanced

    • Set Profile to High

    • Enable “Psycho Visual Tuning”

    • Uncheck “Look-ahead”

    • Set Max B-frames to 2

These settings balance quality and latency while keeping GPU overhead manageable.

2. Run OBS on the iGPU or CPU (if possible)

You can reduce the Arc card’s workload by:

  • Forcing OBS to run on a different GPU (use Windows Graphics Settings → choose OBS → set GPU preference to Power Saving)

  • Or use software encoding (x264) if your CPU can handle it (your Ryzen 7 5800XT definitely can).
    Use the preset “veryfast” and 6000 kbps bitrate — it’s fine for 1080p60 Twitch streaming.

3. Update Intel Drivers (critical)

Use the Intel Arc Control → Driver → Beta driver (not WHQL).
The beta drivers often include encoding pipeline and OBS stability fixes.

4. Disable Game Capture Hooks for DX12 Titles

OBS sometimes conflicts with DX12 render hooks. Try:

  • In OBS → Right-click game source → Properties → Enable “Capture specific window”

  • Check “Use anti-cheat compatibility hook”

  • If it still crashes, switch to Display Capture temporarily to test stability.

5. Double-check PSU load

A 500W Bronze PSU might be borderline for a 5800XT + Arc B580 combo under streaming load.
Arc GPUs are spiky with transient power draws — even if your system looks fine, unstable voltage delivery can cause crashes when OBS and the game both spike VRAM and power use simultaneously.

If you notice:

  • Screen flickers

  • Random game crashes under load

  • OBS freezing during encoding

Then your PSU could be dipping under load. Ideally, go for 650W+ Gold-rated PSU to eliminate that variable.

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KennethB_Intel
Moderator
32 Views

Hi CarmiMori,


I would like to check if you have already tried the recommendation provided by OliviaHazel_W.


Kindly let me know at your earliest convenience so I can determine the best course of action to efficiently resolve this matter.


Thank you.



Best regards,


Kenneth B.

Intel Customer Support Technician


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