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This problem occurs with FSR Native aswell as every level of XeSS.
Setting the GI to High fixes the issue on some surfaces, but not all.
RTGI also resolves this issue on some surface, increasingly with GI quality, similar to non-RTGI.
Viewing angle also seems to play a role.
AO quality does not impact this issue as far as I can tell.
Non-GI Light Quality does not seem to have an impact.
Volumetric Fog Quality does not seem to have an impact.
SSR Quality does not seem to impact this issue.
The GPU also chokes on fire/flame weapon effects.
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Hi essi2,
Thank you for posting on Intel Community Forum.
1. Was this working fine before or is the issue there from the start?
2. Is the issue isolated to Darktide?
3. Which digital gaming platform are you using?
4. If possible, please attach a short video clip wherein we can see the "chokes on fire/flames".
I hope to hear from you soon!
Best regards,
Jed G.
Intel Customer Support Technician
1. This was not an issue encountered on other GPUs and it was present at first boot with the B580
2. I have not seen this in any other game with the B580 yet
3. I play Darktide via PC Gamepass
4. I don't have the time to clip the specific issues, but this is the VOD of me testing a few games including Darktide with the B580 Testing the Sparkle Intel Arc B580 part 1 Darktide starts at 25:30 ish
Hi essi2,
Thank you for sharing this information.
For us to replicate the issue in our test lab for a closer look, please gather the data below and submit it here.
Capturing the Performance Data:
If you encounter any difficulties in finding the %userprofile%\Documents\CapFrameX\Configuration directory, you may create a new folder named 'Configuration' within the CapFrameX folder.
For more information: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST!
I hope to hear from you soon so we can start the replication and get to the bottom of this.
Best regards,
Jed G.
Intel Customer Support Technician
Hi Jed,
I don't have the B580 in my system anymore and won't be putting it back into to test any more games unless some of my budget minded friends or family ask me to specifically test a game for them on the B580 before they make any purchasing decisions.
I'm also unsure why would need the CapFrameX data for a issue that is related to the rendering/lighting of the game and not a performance issue, unless you are specifically asking for a CapFrameX capture of the combat/weapon effects that caused the card to "choke" I'm sorry I won't be able to provide that at this time.
- Espen
Hi essi2,
I understand your position on this. For further troubleshooting, could you please try the latest driver version 32.0.101.101.6256? Make sure to use DDU and perform clean installation. Should you encounter the same graphics issue, please let me know.
Best regards,
Jed G.
Intel Customer Support Technician
Hello essi2,
I'm checking in to see if you were able to follow the previous recommendation. Please let me know if it improved or helped with the issue you are encountering.
Best regards,
Jed G.
Intel Customer Support Technician
Hello essi2,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Jed G.
Intel Customer Support Technician
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