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Driver gets rolled back to 3 year old version a few days after every update

Megamanic
Novice
1,061 Views

I have configured ARC to:

  • Notify Only
  • Express Installation
  • WHQL - Off

I have an Acer Aspire A515-56 laptop with an "11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)"

What has happened twice now is that ARC detects a new Driver and offers to download it.  I accept & it opens a browser window where I download & install the new Driver.  I reboot & everything's fine.

 

Then, a couple of days later, apropos nothing, my screen flickers & I'm told I need to reboot.  What's happened is ARC has downloaded and automatically installed the 27.20.100.8439 version driver from August 2020 and all my games break.  It then refuses to find the newer version of the driver that had been there for several days even if I force the Check for Updates.

 

This happens every time there is a driver update a few days later.  It has happened 3-4 times since I last raised this issue.  If I was going to hazard a guess I'd say that the ARC Controller is not respecting the "WHQL off" flag consistently.  As ARC loads on startup it often loads before the router has connected so it has often no internet - that might be another clue.

Another fix would be to WHQL certify more a recent driver than 27.20.100.8439.  If you're not going to do that, the WHQL certified driver is literally worse than useless so disable the option and always use the newest driver.

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Saveno
New Contributor I
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Megamanic
Novice
957 Views

Hi,

 

I don't want to disable driver updates to new versions of the driver. 

 

I just want the Intel ARC control to stop rolling back to an obsolete version within 48hrs of me installing the new driver.

Every.

Expletive.

Time.

 

Just happened again this morning...

 

The resolution is to:

  • go to Device Manager
  • Select Display Adaptors> Intel Iris XE
  • Right click and select properties
  • Click on Driver
  • Click on "Roll Back Driver"
  • Confirm, and make sure to select "Other" as the reason for rolling back and put "Because Intel ARC has a bug" in the reason
  • Watch your screen flicker & you're back.
  • Reboot

What I'm trying to do with this bug report is actually get Intel to fix this bug.

 

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