Driver optimization is required to support CFHD

[stece]

In the biochemical pursuit mode of CFHD，After completing each level, the map for the next level will be loaded when entering it，（In terms of manifestation, it will appear as a floating green portal），However, frequently, the game freezes when loading the next level，Sometimes it manifests as a prolonged black screen with no operation possible, or the program becomes unresponsive.My graphics card is B580. When playing CFHD, a game developed using the Unreal Engine 3, I often encounter this issue. I hope the engineers can investigate the cause. When playing other modes of CFHD, such as Blast and Team Competitive, this issue rarely occurs.We hope the engineers can help us solve this issue. There are many users in China who use Intel graphics cards, and CFHD is a popular game.

[VonM_Intel]

Hi stece,

Thank you for posting in our Community. I understand the freezing and prolonged black screen during map loading in CFHD’s Biochemical Pursuit mode has been affecting your gameplay, and that it is more pronounced in this mode than in others such as Blast or Team Competitive. Since CFHD is widely played and optimized for Unreal Engine 3, and given that you are using an Intel® B580 graphics card, it’s important for us to gather precise details so our engineering team can investigate driver optimization for this scenario. To proceed with our investigation, could you provide the following information:

• The exact driver version currently installed for your Intel® graphics card.
• Whether you have tested the game using the latest graphics driver, and if so, whether the issue persisted.
• Your full system specifications, including CPU, RAM, operating system version, and display resolution/refresh rate settings.
• If possible, a video capture or screenshot showing the freeze or black screen behavior during level loading.
• Whether you have made any custom graphics or performance settings in CFHD or in the Intel® Graphics Command Center.
• The approximate frequency of the issue (e.g., every time a new map loads, randomly, or after a certain number of levels).
• Whether you have observed similar issues in other Unreal Engine 3–based games.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[stece]

[stece]

I basically keep the graphics card drivers up-to-date and have never made any settings for games. I always use the default settings after installing the drivers

[stece]

In this game mode, there will be 4 rounds in a whole game, with around 5 levels per round. 30 players participate in the game, and each level requires loading a new map (each map is large)

Generally speaking, when I open my computer to play this game mode, there won't be any problems in the first game, but in the third and fourth games, there will be problems. Sometimes it's when I press the B key to switch backpacks, and sometimes it's when I enter the next level to load a new map.

In fact, I have two graphics cards, A750 and B580. In 2024, I had no problems playing other Unreal Engine 3 games using A750. However, after CFHD updated the new map for Resident Evil mode, I could only enter the old map of Resident Evil. When loading the new map (after the progress bar is loaded), the screen will remain black, there will be teammates' game voice and game feedback sound, but there is no screen. After using the B580 graphics card, I can play games normally, but I still encounter the same problem (of course, the A750 cannot enter the new map at all, as the new map is larger and has more special effects)

[stece]

Black screen is a normal performance when entering levels in CFHD game mode, but it usually only lasts for a few seconds. I can provide a video screenshot of CFHD to show it

Moreover, the local internet cafe used a diskless system before. When CFHD first launched this game mode, the black screen loading time for levels was also particularly long. Later, it was rumored that graphics card manufacturers had optimized it for this game.

[stece]

[stece]

Like a video screenshot, the black screen entering the next level usually only lasts for a few seconds

[stece]

[stece]

Just now, I completed the graphics card driver update and the game froze again

The game froze when I played a game and returned to the waiting hall to load the screen, as shown in Figure 2. I successfully saved the screenshot, but the screen stuck here and didn't move anymore

[VonM_Intel]

Hello stece,

Thank you for sharing the detailed information about your gameplay experience and the troubleshooting you’ve already performed. I truly appreciate the time you’ve taken to outline when and how the issue occurs. It’s very helpful in narrowing down potential causes. I noticed that in your Intel® Driver & Support Assistant (IDSA) report, the interface language appears to be set to Chinese. Would you kindly switch it to English so I can better understand the details of your system configuration? This will ensure I can accurately interpret the data and avoid any miscommunication. To further investigate, I’d like to gather more specifics about your setup, such as your exact graphics card models, the precise driver versions, and any related system errors. The Intel® System Support Utility (SSU) tool will allow us to collect this detailed information, which is often essential in diagnosing underlying issues. Additionally, as these types of bugs can prevent full application usage or game completion, it would be very helpful if you could enable your operating system to generate logs during the issue. Please note the exact graphics driver version in use when the dump/log files are generated, as this will greatly assist our debugging efforts. For your reference, here is a helpful guide from our Intel Community regarding freezing issues and the best way to submit detailed bug reports:

Need help Reporting a bug or issue with Arc GPU – PLEASE READ THIS

Once you’ve provided the translated IDSA output and SSU report, along with any logs, we can proceed with deeper analysis and work toward an effective resolution.

Best regards,

Von M.

Intel Customer Support Technician

[stece]

now

[stece]

[VonM_Intel]

Hello stece,

Thank you for providing the detailed information about your gameplay experience and the steps you’ve already taken to troubleshoot the issue. I will be conducting further research on this matter and will share an update in this thread as soon as I have more information

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello stece,

Thank you for your continued cooperation as we work to investigate this issue. To help us replicate and troubleshoot the problem more accurately, could you please provide the following:

• A link to the video demonstrating the issue for further review.
• A screenshot of your in-game settings.
• Confirmation if this is the link you use to play CFHD: https://cfhd.cf.qq.com/
• Perform a clean installation using DDU and update the graphics driver to version 32.0.101.6989 (Latest).

Gathering this information will be essential in enabling us to replicate the behavior on our end and determine the most effective solution.

We appreciate your time and assistance, and we will proceed with further investigation as soon as we receive your response.

Best Regards,

Von M.

Intel Customer Support Technician

[stece]

yes I confirm this link i play CFHD

[stece]

The settings in the game are all in Chinese, and I have tried various image quality settings and window settings, but I have encountered this problem. I will record videos when I have time

[VonM_Intel]

Hello stece,

Thank you for confirming the game title and providing details about the in-game settings. I understand that the menus are in Chinese and that you have already tested multiple image quality and window settings but still encountered the same issue. Whenever you have the opportunity, please share the video recording regarding the issue and a screenshot of your in-game settings, as it will greatly help us in reproducing the problem on our end. In the meantime, I recommend performing a clean installation of the Intel® Graphics driver using DDU (Display Driver Uninstaller) and then updating to the latest driver version 32.0.101.6989 . This step will help ensure no remnants of older drivers are affecting performance.

I appreciate your time and cooperation, and I’ll be ready to review the video as soon as you can provide it.

Best Regards,

Von M.

Intel Customer Support Technician

[stece]

today i using ddu updating to the latest driver version 32.0.101.6989

and i using obs recording video sharing still problem i meet.

https://www.bilibili.com/video/BV1qibtzYEei/?vd_source=bf4931b951430d1101cd84201316997c 

I uploaded the video to Bilibili,  at the end of the video, I was stuck in this level and was forced to move to the next map due to timeout (the same problem I encountered before when I entered the next level )

The whole screen is black. I can't operate anything, I can only hear my teammates' voices and game sound effects

[JedG_Intel]

Hello stece,

Thank you for your efforts and cooperation.

To assist with further troubleshooting, may I kindly request that you update your system BIOS to the latest available version, specifically version 7E24v1C, and observe whether this change has any impact on the issue.

Additionally, if possible, could you please provide a translated version of the in-game settings currently in use? This information would be extremely helpful in allowing us to replicate the environment in our test lab and potentially reproduce the issue for deeper analysis.

Best regards

Jed G.

Intel Customer Support Technician

[stece]

It's sad that the black screen still occurred even after I updated the BIOS to 7E24v1C2 (the latest beta version)

My CFHD game settings are:

resolution：2560x1440（16：9）

Screen Mode: Full Screen

brightness：2.2

Preview texture：Enable

Hit effect: Spark effect

Reflection effect details:100

Custom Image Quality: Competitive Balance
Graphics card automatic detection settings: Recommended image quality settings
Particle Effect Details: Off
Color saturation: 0.0
Color contrast: 1.0
Reflection quality: enabled
Lighting effect: Off
Bright rendering effect: Off
Depth of Field Effect: Off
Character hit action feedback: weak feedback
Vertical synchronization: Off
Frame limit: unlimited
Set frame limit: ∞
Field of view and aspect ratio settings: preset
Field of view: 100.0
Aspect ratio: 100
Preset: CFHD style