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Hello, when I want to start recording after updating to the latest version of the drivers, I get an error with the text see attachment. But when I change the address to save the recording from default users/xx/videos to "desktop" for example, the recording starts.
Thank you for the solution.
Petr
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Hello, when I returned the desktop path back to /videos , the problem was not repeated and I can't simulate it again. So that's solved for now. If it repeats, I will start a new topic and send SSU.
Thanks and have a nice day
Petr
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Hi, Petr_Bruzek.
Thank you for posting in our Community.
The problem you're experiencing with recording could stem from issues with the file path or access permissions. The fact that saving to the desktop resolves the issue indicates a potential problem with the default directory. Upon reviewing the attachment, I noted the presence of Error code -17, which can occur after a driver update. To assist further, could you provide the specific version number of your Intel Arc Control? For additional details on this error code, you may refer to this link: Intel Arc Control Panel's guide on Error Code 17.
I would like to go a step further and confirm details such as processor, graphics models, drivers, and system errors. The Intel SSU tool can gather such details about your system configuration that may help the root cause of this issue.
Looking forward to your response. Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hello, when I returned the desktop path back to /videos , the problem was not repeated and I can't simulate it again. So that's solved for now. If it repeats, I will start a new topic and send SSU.
Thanks and have a nice day
Petr
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Hi, Petr_Bruzek.
Thank you for the update! We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel.
Wishing you a wonderful day ahead!
Best regards,
Von M.
Intel Customer Support Technician
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